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July 2023 by Jack McDonald
It took a while for my car to get fixed, but your going to have that issue no matter where you go. Independence auto repair took good care of me and always answered my calls when I asked for an update on when my car would be ready. They helped me get it fixed and did a great job repairing the car. Definitely recommend their shop.
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May 2023 by Lashanda Barnes
By far the worst experience!! Owner Karessa has to be one of the most misleading individuals we have ever encountered. My husband got into a fender bender and she raved about how quickly and efficiently she would repair the vehicle. LIES!! They kept the truck for a month and towards the end of the ordeal we were promised each day that the car would be ready the next day. LIES!! If she was as focused on repairs as she was on inappropriately offering my husband rides, lunch, etc. maybe it would not have taken so long. I will be following up with our insurance company also as she did not repair everything outlined in the estimate for which she was paid (fraudulent) and I hope she is made to reimburse them. Subpar repairs and abysmal customer service coupled with deceptive communication are obviously the cornerstone of this business.
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May 2023 by Kenna Tagg
I called last minute around closing on a Friday and they were so accommodating and took my car in to replace my side mirror. They were able to fix it, within 2 hours on Monday which was amazing! I think they had a rough year with a change in management (hence the recent bad reviews) but I am happy to say that they are back on track and are great with communicating and very customer centered! Definitely will be back with any other of my car needs! They did an amazing job and in record time, better than any other place I have been to!
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April 2023 by Richie Bartlett
This was the one of the worst experiences of my entire life. Not only did I get into a car accident I had to deal with this company. I wish I had read the reviews prior to bringing my car here. They had my car for over four months. My car was driveable but they claimed it wasn't and my rental insurance ran out after 30 days. I had to call them any time I wanted an update. They continuously lied to me about my parts being on back order. Finally I called the dealership and they told me they could have the part in two days. After not so spiritually explaining this to the manager my parts were finally ordered. It still took them over a month to do the repairs which turned out mediocre at best. There is a bigger gap under my right brake light then my left. The seams don't line up correctly. They didn't put my splash guards back on or the letters they took off to paint my trunk. There are bolts just hanging. They left those on my passenger seat. Also they charged my insurance company 3 TIMES what the ESTIMATE was for and I still had to cover deductible. I would have taken my car back to get the mistakes but I was afraid I'd never get my car back. Do NOT BRING YOUR CAR HERE.Service: Body & Trim
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April 2023 by Kayla K
My car has been at the shop for just over 6 months now. Only after 4.5 months was I able to get in contact with the “owner” and was given a sob story. Over the last month and a half, she has promised me that my car would be finished “in a week or two”. Every time I follow up, there’s another story and another time extension needed. My insurance has been no help in any of this, and it seems as if the shop and insurance are working together. “Lost/stolen money and checks” was the latest update. I am appalled that this business has not been investigated and shut down. I’m in town with an attorney and working on resolving this matter immediately. It seems I’ve been robbed.
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April 2023 by abo ogus
The owner of this "business" has no intention of fixing your car or helping you in any way whatsoever. The business has no functional paint room and no competent staff. If your vehicle is sent here, immediately call the police because if there is ONE thing you can be sure of, it is that you will NOT get your car back in better quality than it was received in.Services: Transmission
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February 2023 by Prathap Chandran
I am imploring everyone to read reviews before you go to this place. Totally Irresponsible people and business. I had visited them 4 times (2 times the shop was closed at 2 PM, Imagine!!!) and had called them many times and the response had been same every time as John would call me back. But I had never received any calls from this people. Most importantly, they gave me a bill for an amount which is completely different from what had been charged in my card. I have disputed the charge. Finally when my car was ready, they asked me to come before 3 PM, I have not seen any business which closes at 3 PM. Do not fooled by the automated message you get when you call them. PLEASE do not make mistake as I did.Services: Body & Trim
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February 2023 by Jim Huyck
This body shop is unbelievably bad. I wish I had done more research before entrusting them with repairs. It has now been 4 months, and I have no idea of the status of my car. I don't know if they have even started repairs or if the car is even there. The repairs should have been completed in about 5 weeks. On my last contact with someone at the shop, they said that they are "waiting on parts". I'm learning now that this is a routine excuse to delay repairs. All calls now go to an answering service. Leaving a message to request status is a waste of time because they are not going to return your call. The doors are frequently locked during regular business hours. Do not use this business.
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February 2023 by Ms D
SCAMMERS!!! Do Not Take Your Car to this establishment. SCAMMERS!! Read all the reviews that have 1 star, those are the true reviews. My granddaughter took her car here for repairs and the repairs never took place. Dates January 2022 - September 2022 this car was held and all the while we were told the parts had not arrived. We were even pointed at parts in the office stating those were some but there was no need to start the job without all the parts. Four new tires had been purchased for the vehicle before accident and all went flat due to sit. Owner said she would replace, of course you know what was next. Nothing. The doors need to be closed due to dishonesty and theft immediately. -0 stars.
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February 2023 by Oran Mokotov
DO NOT go there !!! I’m starting a law suit against themThey kept my car for 6 month telling me they ordered the part which i found out they never didWhen I came to the body shop to see the progress of my car. They kicked me out threatening me they will call the police so I did call the police that was my only way to take the car out of the body shop which they wouldn’t let me take it outThis place is a big, big, big big scam. PleaseThis place have to shut down, do not go there do yourself a favour
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February 2023 by rafael leon
This place does not deserve to exist. I got into a fender bender and took my car here. It’s been 3 months and I have not received an update nor a call back to let me know what is going on with my car. Every time I call I get the same response from the attendant “the person you need to talk to isn’t here” but never tell me who the person is…. Save your time and money and let this place go under.Service: Body & Trim
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February 2023 by william crawford
I will not use them again. LET THE BUYER BEWARE!!! No communication, did not return phone calls nor acknowledge messages left with their answering service. The only thing that works is to go there in person. Also, be aware that they were closed 2 different times during their normal business hours with no notice. One time a hand written note taped to the front door. They did not stick to the estimate provided and did not communicate the change prior to pick-up. Yes, there are parts delays in the industry and they blame that for everything that goes wrong. But, hopefully this business will see their errors and improve before they go out of business.
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December 2022 by carlos webb
My car has been to this company for almost 70 days. I have not heard from anyone at the office, cannot get anyone on the phone. I have called the answering service numerous times to leave a message and until this day no one has contacted me. This is totally unacceptable awful company that I will never use again. Totally unprofessional no call back, no updates oh, no calling the insurance company and trying to help obtain a vehicle. I cannot even get a office number for corporate. Do not use them ever.
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December 2022 by Randall Rape
My wife got into a fender bender in September and the other persons insurance sent us here to get the replacement part. It is now December, and we still don't have the part. Thanks to the reviews I have now decided that IF the part does show up I will not be leaving my vehicle there for service as it might take a year before I see my car again. They have not called me once for an update and when I called a month ago they said it would be here in 5-7 days.Avoid this business at all costsService: Body & Trim
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December 2022 by Elspeth Murray
***DO NOT GO HERE***. They are quick to take your vehicle, then hold it and the money paid out by insurance hostage for MONTHS. I had an accident end of July, my insurance paid them over $4,000 in August and I still don't have the money from them...
