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January 2024 by ghazal saeedfar
The worst place I have ever been to. we cannot even call it a hotelThere was a string cigar smell in the roomThe sheets were terribly dirty and stainedI had to stay one night in Charlotte and I found it as an inexpensive hotel but I never had an idea that it could be that much terrible. I couldn’t stay for more than 2 hours and I left
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December 2023 by RUSSELL GAMEL
This place had above average reviews, so we took a chance. We would never return, and we do not recommend it to anyone.The room was filthy. The breakfast was insufficient and gross.
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December 2023 by Mehmet İPÇİ
Just make a favor for yourself and please pay little more for a clean room. Stinky and filthy bed. I definitely won’t stay here again. Urine stains all around.
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December 2023 by Nick
For a budget hotel this was fine. It is as advertised and we did not have any issues. You get what you pay for.
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November 2023 by Harriett Jones
Very unclean, just filty. Breakfast was not really a selection to choose from. ? Wasn't sure if they had homeless people sleeping under the stairsBut seen two dogs with backpacks and bedding which scared the heck out of us.
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November 2023 by Lauve Gldrse
I'm literally checking out without being here for an hour because of the roach infested place. Then had to call the front desk because multiple people spent 10 min trying to break in my room. Asked for a refund and was denied because I didn't come back in 10 to 15 minutes within check in. This place should not have 3.7 stars it is ran by slumb lords who over charge for no reason.
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October 2023 by Charles Driggers
Location wasn't the best. People beating on other hotel windows at 3 am and people sleeping outside after smoking weed all night. There wasn't a full breakfast. Eggs were disgusting!Food & drinks: Terrible
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October 2023 by Lexi Rose
I booked this hotel a little while back they had a concert going on and they had overbooked the hotel. Priceline said to get a refund from the hotel but the hotel stated they couldn’t help get me my refund. And every hotel was overbooked. The manager Tina is VERY RUDE AND AGGRESSIVE over the phone. No help at all. I asked to speak to someone above her she said no ma’am and hung up the phone.
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October 2023 by Vivian Nguyen
Honestly, the worse service experience ever. We arrived here around 5:30am, after a long drive of traffic and stuff for 20-24 hrs. We arrived and the front desk boy had an issue with a customer before us. Turns out that customer and I had the same issue. The front boy said because we arrived after 5am, its a no show. I get it, but this has NEVER happen to me in any other hotel experience ever. He said we have to wait till 11am to check in? There was no way especially of how late it was, we just wanted a bed. We already paid. After the other customer and my bf and I were there, looks like he made calls and finally got us in. But what annoyed me even more was he said they need a deposit of $60 for damage, etc. Cool. He said he couldn’t take “card” it wont “work. Then I gave him $100, he said oh I don’t have change. It was just annoying but you would think they have change some how? So we ended up putting $100 in for it and best believe we were DEFINITELY gonna get it back. I just felt like that boy who worked that night, did not know what to do or what he was doing. Will not be coming back ever. So if you’re on vacation and you want a place to stay, definitely don’t recommend this place. Awful customer service and the room was just alright. My boyfriend and I was not happy about any of this hotel experience.
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September 2023 by Kalp Patel
Very clean and quiet rooms.I absolutely enjoyed my stay. The bed was super comfy. Great breakfast with variety of options!Rooms: The rooms here are very clean and they smell fresh. I loved my stay here!
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September 2023 by Jennifer Dones
I'm not quite sure about the stays of other guests. I'm going by my own personal experience. Certain hotels and certain chains have their share of good and bad. I've read the bad and I personally cannot fathom those experiences. But I have to say this hotel this staff this stay has been absolutely amazing. 5 star all the way. I appreciate the way they take care of their guests and I'm grateful for the manager he's been truly the best. I will tell anyone I know that travels to Charlotte to stay here and you'll have a wonderful stay. God bless each of you. Job well done running this beautiful hotel. ?
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September 2023 by R. ALquwaie
The place is nice despite being in one of the worse parts of Charlotte. Everyone is nice, the guys at the reception, the maintenance guys, the cleaning ladies.. except the rude and obnoxious Indian old woman at the reception. She calls herself the manager, altho they told me otherwise.I was about to give this place five stars and visit it again, but NEVER.She is one of the ugliest and rudest people you can meet. I’ve stayed for 5 days and all was pleasant. She showed up and at the last minute while waiting for my Uber and just ruined the place for me.I can’t stress this enough, as I’ve succinctly informed her, this place is hindered by her ugly presence. Not amount of makeup will cover up how unlikable and obnoxious she is, which is a shame because everyone else is doing their best!
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August 2023 by Terry Mattox
Some towels were stained.Reservation was prepaid months ago, but desk insisted on seeing the exact credit card used. Didn't have that one with me, so they issued a credit on that card and then charged a card I had.Ridiculous!
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August 2023 by Melanie Miles
The room was very clean. The location isn't safe at all. The doors open to the outside and guests were slamming doors all night. The front desk lady & owner were very rude for no reason. Read the other comments. It's a continuous thing.Safety: Not in a safe area at all.
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July 2023 by James Anderson
First night was great, good price though 3rd party booking. 2x price next night. Found dead possum under broken down picnic table. Refuses to comp any on room. Grounds keeping deplorable.Noteworthy details: Service, price and maintenance not in sink together.
