-
January 2024 by Carol Armstrong
I had an excellent experience with Queen City! From the salesperson to the delivery and installation, I was well pleased. Johnathan Johnson was an excellent salesman. He was patient while I reviewed all the options and took my time making a decision and he did an excellent job recording the needed information as evidenced by the delivery and purchase documents.I could not have asked for a more efficient delivery and installation. Even though only one of the 3 delivery crew seemed to speak English, he was an excellent communicator. The delivery men took special pains not to damage my hardwood floors and avoiding my low hanging foyer light despite both the old and new refrigerators being very heavy and a challenge to get in and out of the built-in cabinetry. I could not have asked for a more efficient and professional delivery and installation. Five stars to Queens City! I highly recommend them for both their prices and the quality of their sales and delivery!
-
January 2024 by Jack Creamer
If you are looking for the best place to buy from, this is the place. I own multiple properties in several different states and have owned rental property for over 30 years, making many appliance purchases, from numerous Appliance Stores….None come close to the personal service and professional knowledge that Rick with Queen City provided. His service was impeccable and his knowledge of all appliances for in home use is unsurpassed.Charlotte NC is known as the “Queen City” and Queen City Audio, Video and Appliance Center should be known simply as the “King” of Appliance Centers…!They are simply “the Best” ! and you will agree when you buy from them and their Wonderful Sales Reps. Thank you Rick !From new Charlotte Homeowners,The Creamer’s
-
January 2024 by Bob Ferguson
The Frigidaire Gallery microwave we wanted was a special order through Lowe’s & Home Depot which would take 2 weeks for delivery. Queen City had it in-stock and was at the same price as the big box stores. Ordered online through Queen City and picked it up at their warehouse the next day. Bob Baker was also very helpful in completing my sale and directions for a smooth pick-up. I will definitely use Queen City again in the future.
-
January 2024 by Gary Kushner
Queen City Audio Video & Appliances were extremely easy to deal with. They did exactly what they said they would do, and the installation team was outstanding! Our salesperson, Angela, was a pleasure to deal with. She was knowledgeable, friendly, and professional. We have purchased appliances (this time it was the washing machine) for years and have always been quite pleased with their service!
-
January 2024 by JF B
Visited north Charlotte store and had great service, but weren't ready to buy yet. A couple of days later, went to store on Independence Blvd and Kevin was very knowledgeable about the washers,, which helped us decide. Hope this one lasts longer than the last one (not bought at Queen City).
-
January 2024 by Joseph 'Jody' Bossle
My wife and I are preparing to move into a new house and need new appliances (washer, dryer and refrigerator). After pricing out the appliances we wanted at the big box stores (Home Depot, Lowes, CostCo, etc.) we stumbled on Queen City (online) and completed our purchases while saving hundreds of dollars off each appliance.Unlike other online purchases where you make your purchase and hope all goes as expected. the team at Queen City team was extremely responsive. Initially, we were contacted (by phone) to inform us the washer and dryer we selected were no longer available. The Queen City rep (Bob) was extremely helpful in identifying alternatives and working with us to close the deal and set a delivery date that coincides with our move in date. On the purchase of our refrigerator, we were contacted to confirm the dimensions of the refrigerator and path to the kitchen before confirming the purchase. All in all, this has been the best experience so far with purchasing appliances. I will update this review once the appliances are delivered and installed.
-
December 2023 by M MB
My old, bottom of line dishwasher went out and I decided to take advantage of their Labor Day sale to upgrade to a brand new BOSCH 800 DISHWASHER.During normal usage in the last few months, the components keep failing; presumably in shame. The pic shows everything that has come out since I got it a few months ago. The door is very wiggly like a buggy with a bum wheel, listing a bit towards the left in its small trek from open to shut. It feels like it may come off.When I contacted the store they essentially said, sucks for you - call Bosch. They told me just to keep snapping the parts back in, as if it's normal for a handle and the spinner to fall out every few Normal cycles. It's like a sweater unraveling, but instead of thread it's hardware.I wished I would have gone with another cheapo dishwasher, from another store. If I was gonna be screwed with a cheap POS, I'd rather it be over a few hundred dollars rather than something they're trying to sell for 1000$+.
-
December 2023 by debra kraemer
My oven caught fire two days before Thanksgiving. I Found myself in urgent need of replacing it. I came to Queen city I was greeted with excellent customer service and knowledge so that I could make a comparison of all of the different models available. I was also educated on all the features. I am extremely happy with the product and the customer service I received. Will definitely purchase there again and highly recommend.
-
December 2023 by Christie DeHoff
Had a new fridge delivered Thursday and immediately the water dispenser was leaking. Installers returned the next day and couldn’t find anything wrong with installation, and said it’s likely a manufacturing defect. The resolution seems to be to have a repair person come out in 2 weeks to evaluate, rather than replacing it. The staff has been nice, but definitely not the experience I hoped for, especially in supporting a local business. It doesn’t feel good to spend that much money to immediately have it not working properly.
-
October 2023 by Emily R.
Queen City is great at making sales and terrible with delivery. Their delivery team is incredibly rude and you cannot rely on the service. I would not purchase another appliance from this company.
-
October 2023 by We Celebrate Both
Rick Webb is the Best! This is the sixth appliance I have bought from Queens City thru Rick. Everything arrives on time and is set up efficiently. The name brand products provide pexcellent service at a competitive cost. Have always enjoyed doing business with reliable company...and Rick!
-
October 2023 by Matthew Osborne
This was my first time purchasing from Queen City. After receiving and installing dishwasher noticed there was a leak due to manufacturers defect. Queen City sent another dishwasher two days later and picked up defective one on the same day. Customer service and communication was excellent. Derek was excellent to deal with. Delivery was on time and professional both times. Will definitely use them for my next appliance purchase.
-
October 2023 by Mary Heacox
I used Queen City Video and Appliances a few years ago when I bought a new stove. There was no question where I was going to get my new washer and dryer. The staff at Queen City was friendly and not pushy. The delivery crew was careful not to scratch my walls and were fast….in and out in no time. Queen City gets an A+ from me.
-
October 2023 by M Murphy
I had to find a downdraft range to replace our Jenn-Air. There were very few options and they were all expensive. Found a KitchenAid one and looked at several stores and the manufacturer for pricing. Queen City was the most competitive on price. Stopped by their Salisbury location and was able to view a similar model and ordered that day. There was a back order for the downdraft versions, but it was delivered in less than half the quoted delay time. I figured a place that specializes in appliances would make sure to keep on the manufacturer to get it shipped. I am very happy with the purchase and recommend Queen City for appliances. It is nice they have a showroom full of models to examine. Don’t just go to the big box stores, check out Queen City and give them an opportunity for your business. Excellent experience all around!
-
September 2023 by Ric Schank
Great prices. Great selection and more stuff in-stock than we expected. Great service (Rick Webb was just right - helpful and responsive without being pushy or overselling). Installation was timely, clean, accurate. Would def go to Queen City if we have another appliance need.
