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November 2023 by Kyerah Howard
Had the best experience with the RAW family today. Jay helped me find the right wheels and tires for my car and budget. Ms Jill was a sweetheart and very helpful answering all of my questions. Thanks also to Paul for making me aware of an issue I had no idea of. Everyone was very nice, polite and super helpful. I recommend you to go here if you’re looking for great customer service as well as great product variety.
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November 2023 by Cynthia Green
we came in during closing time and the staff and the managers were so helpful. They really went over and beyond with assisting us with two rims that were bent on even though it was close in time they stayed over and I truly appreciate them. It was my daughters car I am. We are so grateful. Awesome people great place to rent from. I would recommend anyone to come to them if you’re looking for and I said a rims and tires excellent customer service.
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November 2023 by Jessica Morse
Kenny was an amazing help off gate when I walked in! He got me the lowest payment plan possible to fit my budget, personally looked at my dry rotted tires and let some air out because they were over filled with air with the dry rot being that I drive from Mooresville and back. Highly recommend! I wish he wasn’t leaving bc that’s really who I’d rather deal with he has the personality and loyalty that fits good customer service for sure??
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August 2023 by K P
kenny and hill are awesome !! great and fast service definitely recommend over anyone else
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August 2023 by Lu ..
customer service is horrible takes THREE WEEKS for TIRES to come in and then set an appointment for you to come in and don't even let you know the set time worst rim shop EVER to buy from do not recommend
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July 2023 by Margaretta Mckinney
Kenny and crew are awesome!!! The character and flawlessness is why they are NUMBER ONE in my book!!!! Thank you RAW OF CHARLOTTE, FREEDOM DR. LOCATION!!!
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July 2023 by Madison Glenn
Kenny took great care of me today got me some great wheels and over the top service!
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July 2023 by Andres Ayala
Great people, and great customer service! If you’re looking for some wheels this most definitely needs to be your first stop
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June 2023 by Alyssa Colon
I never even stepped foot into the store and now I never will. I placed an order online and paid the $20 deposit and received notification I had to call the store to verify. So I did, and I had questions about how it worked since I never went to them before and the employee that picked up was rude. he just quickly gave me their spiel about what I needed to do, then when I asked about the $20 deposit he said oh you're 20 doesn't mean anything you still have to come into the store which left me confused and annoyed. So I already didn't want to come in based on that interaction, and called back to ask for a refund of my deposit and a different employee answered and couldn't even tell me how to get my refund. Just kept saying oh just go through the website they way you did when you placed the order, which not only makes 0 sense but their is no option for that. So I had to chat with customer service through the website to get some help. Both times I was rushed off the phone and was left more confused then when I called and I couldn't even get a word in. I'm glad I did not waste my time by buying tires from them and I won't recommend them to anyone based on customer service alone. We all work and have busy days but taking the time to properly explain things to a customer should still be important. Don't rush them off the phone cause you either don't know the answer to a question or can't answer it. I'm sure the quality of the tires were just fine but I'm not going to go somewhere I feel uncomfortable even asking simple questions.
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June 2023 by QUEEN Envy
Fabulous customer service me and my wife had today with them
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May 2023 by Quin D
Kenny and Jill were great. They definitely know how to take care of people.I was headed to Discount Tire but after I stopped by RAW I would definitely recommend them to anyone for Tires and wheels.Why break the bank when you can get what you need at a great price and affordable payment options.
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May 2023 by Tennell Smith
Jill went above and beyond put together a nice deal.The service was awesome and everyone that worked there are very nice and knowledgeable. On top of all that the prices were also good.
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May 2023 by Rushia Sapp
They are a great people. Helpful and will get you in and out in minutes. Thank you Kenny and Jill
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April 2023 by Robert Connor
Went today to look for rims!!staff looked at my car telling me what I need I know what I want! Handed me a card and said when I find what I want to come back!!! Never will I come back nor the many people I know will come there ever! The staff there is very i repeat very Sorry! I don't see how they been in busy this long I will be in contact with corporate!I know people too!!thanks for a sorry Visit to your store!this issue will be addressed
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April 2023 by Marco Thompson
I got rims from Rent a Wheel on Peterscreek Pkwy in Winston Salem and they were all beat up! Yeah I complained that I didn’t like them! Leshia made as if she was going to replace the two worse ones for me! I waited but it never happened! Then tried to turn around and charge me double a month for some different rims! No thanks! Don’t buy rims from these people
