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March 2024 by Terry Gray
Was looking for a specific item and was helped immediately by a staff member to find it. Good experience.
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March 2024 by Ernie Torres
The pros in the store are always helpful and have the answers to my questions.
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February 2024 by Melanie Stone
I can't say enough good things about the team at Rockler in South Charlotte. I've taken 3 classes there and have learned so much more than the topic itself. Josh and John are a wealth of knowledge and incredibly patient and helpful. They obviously enjoy their work and are just good guys. This store is a wonderful resource for a beginner woodworker/DIY'er like me.
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February 2024 by walt moore
So disappointed....drove to mins to get to their location and it has tons of amazing things...however their customer service was horrible no one who worked their would break off from their personal conversations to help me after 15mins in store only asking as I was leaving can they help
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February 2024 by David Shumway
Great experience! Staff was very friendly and helpful.
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February 2024 by Jim Owen
A wonderful shop full of all sorts of items for a workshop and friendly, knowledgeable employees to assist and answer questions.
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December 2023 by Renee Kopp
I attended one of the classes offered in the store & made a beautiful tray/charcuterie board. This was a gift from my son & it makes a wonderful gift for someone to try something new.The class was done by Dan who was knowledgeable, patient & kind. Josh (store manager) also came in to check on us & helped us out. Overall, it was a great experience I would highly recommend the classes, the store & the staff. I can’t wait to attend another class.
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December 2023 by Thomas Heffron
First opened they were helpful and asked if you needed anything. Now they are like woodcraft and ignore you as they talk to each other. No longer interested in helping. Will do my shopping online.
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October 2023 by Retail Customer
Greatly over-hyped online. This review is not to criticize the bricks & mortar or the employees - both were excellent. But the Rockler Co. reminds me of the (former) Brookfield catalogs & stores ... offerring significantly over-priced, moderate- to low- quality niche-application products for the economically naive.I purchased some bits and some hardware, knowing that I was over-paying, but rationalizing that "Well, surely it's not too bad, plus I'm here already." That won't happen again; subsequently checking on the www I find that I paid a 30% premium (or more) for equivalent products at Rockler; convenience doesn't justify that.The Central brand bit worked well. Central is not unique to Rockler. The Rockler Forstner bits do not cut well - they require much greater force and more time than my other Forstner bits (brand unknown) - in pine, which is rarely classified as a "hardwood".The online articles hyped the brand as if a very wide selection of some really amazingly useful tools was to be found in their stores. It's not so. For most categories there is only one brand with small quantities of items. If, as is common, it is store brand, it says "Made in China" like many competing products; therefore quality is completely unknown without diligent parsing of online reviews (from multiple vendors).In summary, I found no shopping advantage to visiting this store - only high prices.
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August 2023 by michael wrigley
First time visiting a rockler store! Customer service was excellent and all staff was friendly.
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June 2023 by Chris Hoey
New store and I am soooo excited to have another woodworking supply shop in the Charlotte area. In my visits so far, the staff have been very nice to deal with and they've been able to answer all my questions. Plus Rockler as a brand is really good stuff.
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June 2023 by james stone
Awesome wood and woodworking accessories
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June 2023 by William H
I wish I could rate them more than 5 stars. The store manager, Josh, and his team are amazing. The store has a ton of a-typical woodworking and project pieces that your local big box doesn't carry but the real value is in the personal connections and the classes they offer. The products you'll create and the processes you'll learn are tremendous. My wife and I loved the experience and are already considering our next project!
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June 2023 by Jay Sengle
Very helpful
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May 2023 by Paul Gilligan
I took the bowl turning class. Jon did an awesome job!!! Great teacher, very knowledgeable, and very patient.I highly recommend this class
