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November 2023 by John H.
Located on the Plaza between two great neighborhoods; Plaza Midwood and NoDa, the service and convenience is fantastic!My 2001, Dodge Durango had been in need of a its 3rd muffler and exhaust pipe. Salted roads from winters in Asheville and Charlotte had left me to literally Frankenstein the exhaust pipe together where it had separated from the muffler. Great DIY job, but definitely not a long term solution.I came across Romo when walking to downtown NoDo and read a handful of reviews. I stopped in to simply get a quote and he was able to immediately help me.Exhaust replacements in my experience often require welding which takes time and with more people holding onto their cars longer, muffler shops can often be backed up.Romo is a great guy when you meet him, seems to enjoy chatting with his customers and did a great job getting my muffler part quickly and welding it up.The Dodge sounds mean and throaty again, love it!
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November 2023 by Joe
I’ve used romo before to have exhaust installed. Which went fine. However , this time he quoted me $285. I told him i found someone that could do it for $200 and if he could match. He said best he could do it $220. Told me to show up in the morning around 10:00am. I get get there and the front desk girl isn’t aware of me showing up. They start the install then romo tell me the flow master doesn’t fit and still charges me $67 which the front desk girl didn’t know. She had around $100 for removing my original exhaust and that’s it. I wouldn't recommend. Romo isn’t loyal to his returning customers.Service: Exhaust
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October 2023 by A A
They did a nice job on welding a crack on the exhaust pipe which was a lot less than having to purchase a new muffler. They were super busy the morning I came in, thinking I was just going to get an estimate, but they were able to do the repair as well. The price I paid was very reasonable. They seem to always be crazy busy so they must be doing great work.
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September 2023 by Nicole Pollard
Romo is our family mechanic......He is the best, and knows vehicles. Romo cares about safety for his clients and will tell you exactly the issue(s). He will work with you if it's doable and he is a very nice guy. You can't go wrong with Romo. Forever our mechanic.
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July 2023 by Panther Pope
If you want to get completely ripped off and your car destroyed, then come here. This place is PREDATORY.I asked them for an oil change and to check why my AC wasn’t working. He came back and told me I need to replace my strut (a max $150 job) which he charged me $350 for.He then charged me an additional $150 to TELL me what was wrong with my AC (of which he said would be a $1300 fix for my alternator, I declined).It wouldn’t be so bad if they AT LEAST got the oil change right. But NOPE. My car, a Toyota Corolla with 50k miles is leaking oil one week later.I literally could not have had a worse experience.Services: Steering & suspension repair
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July 2023 by SNL
My confidence has decreased in this shop. I came here months ago. My car is still having the same issues. Proceed with caution. Also bring your own parts.There is a mark up for parts here like other shops. Are they using used parts?Service: Electrical repair
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July 2023 by Edward Doyle
Came in with an exhaust leak near my catalytic converter, and Romo fixed it with a simple weld instead of gutting my whole exhaust (even though it probably needs it soon) and saved me $3700. Walked out within just over an hour and barely $100 bill. 10/10 recommend
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July 2023 by Edward D.
Came in with an exhaust leak near my catalytic converter, and Romo fixed it with a simple weld instead of gutting my whole exhaust (even though it probably needs it soon) and saved me $3700. Walked out within just over an hour and barely $100 bill. 10/10 recommend
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July 2023 by Kevin Duffy
Went yesterday because the ABS light on my car was on. The work was done to replace that but the quote was $150 less than what I was charged. I was not called and asked if it was ok to continue with the repairs. Luckily, I had the money for the repairs. On top of that, I was told my car would be ready at 7pm to pickup. And I did not get my car back until about 830pm. To top it all off, this morning I get in and start my car up and the check engine light is on. I’ll be stopping by on Wednesday to have words with the owner and asked what type of Ponzi scheme he is running.
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June 2023 by Michael Crennan
This is the place! Romo is the coolest guy on the planet. He did a diagnostic test on my car and didn’t bulls*** me into things I didn’t need. He actually showed me the underneath of my car and the actual problems he saw. I’ve NEVER had a mechanic show me what he saw. Just a nice guy and a good place with air conditioning on a hot day.I HIGHLY recommend this place for anyone needed any kind of work done. This is my new mechanic for as long as I’ll be in Charlotte!LONG LIVE ROMO!
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June 2023 by AJ Rutherford
Great shop with super nice people!They get work done fast with high quality at amazing prices.Super generous and very easy to work with.I would recommend them to anyone!
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June 2023 by Sean Tudor
Thumbs up!! I had a rusted muffler that broke away from my tail pipe on my Tundra. Romo Auto Care was able to get me a new muffler and weld on my tail pipe in less than an hour. The crew saved me big bucks!Service: Exhaust
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May 2023 by Lisa Nguyen
I initially had my boyfriend call and make an appointment for me but the woman on the phone was short. She didn’t ask for a name for the appt and she didn’t answer his question if they offered the service of replacing catalytic converters. We fell through with the initial appointment so on another day, I made an appointment to get my catalytic converter replaced. The woman on the phone was pleasant. I believe it was the same woman. Maybe she was just having an off day.At the appointment Romo was friendly and there were no frills. He told me it’d be done in the same day. I went to pick up the car the next day and everything was working and my car didn’t sound like it was about to take off. Overall, it was a pleasant experience and I believe the price was fair— considering Romo had to weld the replacement converter back on. I’d come back again for future needs.
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May 2023 by Kia Chis
Nice and professional people from my experience. Quick, efficient work.I would come here again just for the fact that my issue was simple fix to him but a big help to me working on a car. Thank you for the advice and helpService: General repairs & maintenance
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May 2023 by Eric Robinson
Love these guys. Super knowledgeable, very friendly, and they don’t try and take advantage of you and add work you don’t need. Very honest, hardworking people. Quick turn around on repairs.
