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April 2023 by Olivia Williams
I came into Sally’s beauty this evening, April 11th in desperate need of help with color correction for my hair. I was helped by Sarah & Melyssa.. when I say they both went above and beyond to help me. I have not received customer service this good in a long time. I can not express how professional, helpful, knowledgeable and kind these two ladies are. I hope this review is read by management because Sarah & Melyssa are phenomenal & they deserve recognition and a raise !! Thank you so much. ???
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August 2022 by D. Starr.
This is the only Sally’s I have ever walked into & felt welcome & comfortable. My daughter & I came in for bleach to do my hair. The lady that spoke to us (she had red hair & stretched ears, I think her name was Rebecca but I’m not sure.) was amazing! She was very welcoming & just so sweet! I’ll never go to another Sally’s ever again ❤️❣️
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August 2022 by Sandra garcia
The girls here are soooo welcoming, they give you all the information you need to know and they are happy to answer you're questions anytime and as many as you have. Rebecca (red hair) is amazing she's so helpful and such a beautiful soul!
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June 2022 by Colleen Sanderson
Jennifer and Shania were extremely helpful tonight!!! We are so glad we decided to drive to this location. We will be back!! :)
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March 2022 by Breanne Garcia
Such a great store! Everyone was super nice and the store was SO clean.
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October 2021 by Monica Kennedy
WOW! Customer Service like never before. Mia is THE Go-To Girl!!! And before I had the opportunity to be assisted by Mia I was completely AMAZED at the INCREDIBLE ORGANIZATION, CLEANLINESS, and how friendly and helpful the entire staff was. Although I'm new to this side of Charlotte, I've been shopping at different Sally's all over central NC all of my adult life. But never have I been so impressed as I am with my several recent experiences at this location.**********
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July 2021 by Jeffrey Marsh
I just left there and the associate was very rude. She was all smiles to the 2 customers in front of me. When I got to the counter she was cold and throwing attitude. I guess she didn't like the way I looked or was annoyed when I had asked her a question.I was taken back with her demeanor so when she sarcastically said "have a nice day"I didn't respond. As I walked away she mocked me by saying "you have a nice day too".She needs to grow up!
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June 2021 by Sandra Hernandez Hernandez
very bad customer service
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May 2021 by Stephanie Neal
I went there today on a mission to figure out what my daughter needs for her new project for her hair. I really had no idea what I was looking for and I just want to say thank you to Miah For all of her help! She took her time and explain things to me and helped me find the right products and it was a true relief!
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September 2020 by Neema B.
Sally usually has a good supply of quality products that I like. I stopped in because I needed some aphogee, but I would have purchased more natural hair products if I could because they always come in handy. The first thing I noticed is the very obvious lack of natural hair products in stock. The shelves are so bare, it made me question whether they were going out of business. Either that, or they had a huge sale and customers bought everything up. Other products were fully stocked, but the textured hair products, not at all, and I mean across all brands. First time over ever seen that, but it's pretty disappointing. The other thing that annoyed me, is that as the cashier checked me out, she asked if I was interested in purchasing a 15¢ paper bag. I asked if those were the only bags they had and she confirmed. She said they are going green. Interesting. So you can BYOB, or buy a 15¢ paper bag from them and reuse it. Their products are not cheap as it is, and now they are charging for shopping bags.Hopefully this experience was unique to this particular location.
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May 2020 by Ebony H.
Finally I was able to walk into a store!!! As I walked in the store I was greeted immediately!!! By a guy named Alex he was very helpful. It's just the little Things as just being greeted. Especially during these times. Thanks Alex !!
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March 2020 by Star B.
I like this Sally Beauty Supply, it's not my favorite location, but they are helpful and friendly, depending on which employees are working. I shop at Sally for the gel nail strips. LOVE THEM!!!! Anyway, they are a pretty nice establishment, and they give you the Sally feel like the other locations so it's a win win. Check em out!!!
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January 2020 by Lindsey P.
The store is very organized and clean. It's easy to find what you need and if you need help from an associate they are available. They also have a good rewards system that you can sign up for free.
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December 2019 by Tina P.
I called the store to see if they had my hair color on hand. They were out. Not an unusual occurence. That's why I called before driving across town. So I asked if they would order a box of color for me (6 bottles) only to be told, "we don't do that anymore." WTF?????? "So, going out of business, are you?" "No, we just don't do that anymore." "You don't service your customers anymore?" Guess what? He's SORRY! Gee, that's just what I think about Sally's. Hope an entrepreneur with a better idea of how to run a business replaces Sally's soon.
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November 2019 by Tatiana Cevallos
Review will vary based on employees. I had a great experience during my visit. The 2 employees were super polite and extremely helpful and knowledgeable. Store was clean, well-stocked and organized in my opinion. Would come back here if it's convenient but wouldn't go out of my way to visit this specific location. Too many kids running around the store due to inattentive parents.
