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October 2023 by Ved Kulkarni
Great Place to shop almost everything. Not good verity in Milk products though.
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September 2023 by Sasha S.
Came here on a Wednesday and got excellent service from Michelle Michelle works in the bakery. She went over and beyond and gave me wonderful customer service with a smile. My experience was phenomenal.
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September 2023 by Chantel B.
I enjoy this store. Friendly staff. Good deals. Always stocked. No surprise why it's pretty packed every single day lol I do not care for the gas. It burns out really quickly.
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August 2023 by ConsoleGaming Videos
Super rude auto care person, too bad for her I was gonna tip a lot.
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July 2023 by Henrique Gomes
Zero stars Sam’s. Bad management all over. The lines to leave the place are very much always long and only one person at the door. People cut in line, the attendants are uninterested and sometimes rude, a lot of times, there are no carts and you have to go back to the parking lot and grab one. Horrible management.
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July 2023 by Daniel R.
Why do I have to give even one star? This place is ALWAYS out of pizza at 4 and 5pm Like you guys know that most ppl get off work at that time Have pizza ready! What the Hell!?!
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June 2023 by Kwantasia L.
I'm not a member of this location but i wouldn't like to be , I do insta cart part time and as you know we have to get the items scan them and check them out in a timely manner when I went to this location the first time I was having issues figuring out how to check out since it was my first time shopping there I attempted to checkout by myself but the machine wasn't taking my the membership card so I looked around to see if someone could assist me and not only did I get ignored for the first 5 mins like literally employees walking past me as I'm looking behind me in the self checkout and everyone is waiting on me which made me anxious and frustrated finally I got someone to help and they sent me to member services but the overall customer experience is terrible they aren't very urgent and extremely unprofessional Now I excepted another order for insta cart this time i went to self checkout with the barcode I needed to scan and the insta cart pay card, as I was trying to check out I got an error message saying they can't take my form of payment which was very frustrating I looked around for someone to assist once again and literally was ignored so I headed over to member services like I did before and the line was very long I stood their patiently for 20-30 mins and when I finally got to the front and explained to the cashier the situation at hand she practically spoke to me as if I didn't know how to operate self checkout and then tells me to go back to the self checkout line or one of the registers and the lines were so long for absolutely no reason annoyed I said no I've been waiting to get checked out since the machine won't take the payment I only had 5 items, her other coworker advised her to just check me out and it was obvious that she had an attitude and she tells one of the other workers that i didn't want to stand in line which wasn't the case at all and this location is by far the worst customer service I've experienced and I will no longer be accepting orders for this location what I advise is for the management to coach their employees on empathy and patience and willingness to assist the customer which they lacked a lot of this was not a good experience both times I accepted an order from this location and I will not be returning or requesting a membership of any sort
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May 2023 by Penny S.
My low rating is due to Sams Club Plus membership free delivery. Besides that the delivery NEVER comes on the day that is stated but several times now I had bizarre incidents and never received my delivery. One incident involved the driver saying my items were "delivered" when they absolutely were not. I had to call customer service, spend a lot of time on the phone getting the order info together etc. Everything was eventually resolved with a refund but incredibly time consuming trying to let them know my items were actually not delivered. The latest bizarre issue was the app stating "attempted delivery: refused," which was absolutely incorrect!! So another 30 minutes wasted trying to get this resolved and get a refund! And now the items needed were really needed and I had to get them anyway (toilet tissue, baby wipes etc. This one really got me. Sams delivery is definitely fraught with major issues and sadly you have to constantly monitor your items to make sure they are delivered properly and the driver is accurate with their statements. Gonna cancel. Don't have time to deal with this. Only positive was customer service was apologetic and helped get my money back but who has time for that?
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May 2023 by Angie A.
Can they really not have more cashiers?? Even self checkout is slow. Managers? Zero sense of urgency here.
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May 2023 by M H.
I had some concerns about tires I purchased from Sam's and shared my concerns with Johnny and James in the automotive dept. Both were friendly and professional and were able to immediately address my concerns. Should I have automotive needs in the future I will definitely return to them.
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April 2023 by P Howard
Although I saved on getting the tires that was originally on my car which was a Michelin tire, the head ache of getting the TPMS sensor replaced is questionable of the savings. Over all the service from James, John, Eric and even Drew the store manager was satisfactory BUT having to go to another tire shop to get the sensor and the added cost and time may not be worth it. I spent three hours in the rain as cold on Saturday 4/8 waiting for them to replace the sensor only to be told they don’t have a comparable part for my car. Try Discount Tire Northlake where Keith and Johnathan exceeds my expectations. At the end of the day, lesson learned, take your car to a tire shop, the savings may not be worth it.
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February 2023 by Keith S.
When I need items in bulk, Sam's club is my go to place. They have a vast selection of products and many well-known name brands. I've been a member here for many years and plan to continue to be a member for many more years. I've purchased tires and batteries from the automotive center, and the staff and service was top notch. I also work nearby and often frequent the café for lunch as their pizza is hard to beat for the price! Their meat department is very good and has a great selection, I always find some good to take home. My wife recently special ordered some cupcakes from the bakery and the order was correct as well as delicious! I'm also very happy about their addition of a gas station, the price is better than all of the other local gas stations, making my club membership that much more valuable. I'd definitely recommend Sam's club if you are looking for a membership to one of the big name warehouse clubs.
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December 2022 by Tameka G.
I love this store. It has some awesome finds every time I go. It's hard to go in and get just what you came for. I have a family of 6 so it's good to come here and be able to get some things in bulk. They added scan and go to the app recently and it has been a time saver. I used to hate waiting in their long lines but not anymore. It's so convenient and saves me time.
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November 2022 by Lori W.
I'm sure this will fall on deaf ears but I am reaching out anyway. I placed an order on 11/26 to be delivered to my home. At one point it said that it was out for delivery. When it was a couple of hours beyond the delivery time I checked the status online again just to find out that it had been cancelled and returned to the store. I did an online chat with a very friendly man who said he wasn't able to see what had gone wrong with the order but issued me a $10 gift card and told me I would get my refund in 5 - 7 days. The refund time time is RIDICULOUS! You take payment immediately...you can return it immediately! I checked my bank account today and Sam's is STILL holding my money! I will be posting about this experience everywhere I can find a platform. This happened to me a couple of orders ago and, a time before that, I had a driver insist that I come down and get my order...I wasn't home and he berated me telling me that I had wasted his time. My membership expires on December 8. I'm sure Sam's doesn't care at all about my 1 membership but I won't be renewing.
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August 2022 by Ronda B.
I had a good experience this past Friday it was a lot of people in the store! But I checked out with Pia and Lamar he was sweet I had a good personality and packed my cart well. Pia had great customer skills and was also great! As always I love this club.