Samsonite, a renowned luggage brand, has garnered mixed reviews from its customers. According to the reviews, the company's products have proven to be durable, with one customer praising their Samsonite bag for lasting 14 years and withstanding multiple trips to various countries. The brand's warranty service has also been praised, with customers reporting that the company quickly and efficiently replaced a broken handle. The Samsonite store is described as clean, well-stocked, and offering a wide selection of luggage options. Customers have appreciated the helpful and friendly staff, who have allowed them to browse without pressure and provided good prices on their purchases. However, one customer had a less positive experience, reporting a long wait time to retrieve their purchase due to a technical issue. Despite this, Samsonite appears to be a reliable and customer-focused brand, with a strong reputation for quality products and service.
I have had my samsonite bag for 14 years, been to multiple countries. It held up very well, then recently the handle broke and was replaced by samsonite.
Outstanding service honoring warranty work. And it was done very quickly. Will always buy there products in the future.
September 2025
Easy to find in this large complex. Very nice & helpful staff.
May 2025
They took a luggage for repair. Will wait for a completion .
