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September 2023 by A Savage
Been at this store waiting over an hour and it has a sign that says 30 mins, still not back, supposed to close at 8, been here since 5:45, it’s now 6:47, absolutely terrible service.
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November 2022 by Dave Heymann
Great little store. If you have broken Samsonite or Hartman luggage and you want it repaired under warranty you can bring it here. They charge 15 to $20 to ship it back and then it's returned to you for free. Have a great selection of Samsonite luggage.
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August 2022 by Brian Jolly
Initially it was great, found what we were looking for at a great price! Enjoyed talking with the employee who said we could leave our purchase at the store while we finished our shopping. We we came back there was a sign on the door that said “be back in 30 minutes”. Ok, sure you may have to go to the bathroom but when did that 30 min start? Sat outside for 35 min with still be sign of the employee. After calling we were told that the “systems were down and that he is on the phone with tech support and that it would be another 10 min.” If you are truly in the store on the line with tech support, put them on hold and open the door so we can get our stuff.
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August 2022 by Jacek S
The salesman today was a complete jackass. Even going as far as talking trash about other customers to customers was they walked out of the store. It was obvious this person doesn't deserve the position he was hired to do as they are nothing but disgruntled..
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December 2021 by Sue Flesch
Had such a great experience with Diego, great customer service!! Thank you!
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November 2021 by Michelle B.
I arrived at the Charlotte Premium Outlet Mall on a Saturday morning prior to opening and walked around. At 10:00 AM, I visited another store, pulling my medium-sized suitcase with the broken zipper. After I completed my shopping (15 minutes or less), I returned to Samsonite to find a sign on the door saying they would be closed for the day. I returned on Sunday after confirming the store was open. I dropped off my suitcase; they confirmed my prior registration and I left. The repaired suitcase arrived at my house three (3) days later fixed and ready to use prior to the holidays. The repair service was excellent (5/5 stars). If you need a repair, don't hesitate to return it to a Samsonite location for an expeditious repair. I am giving the store 4/5 stars. It is unfortunate that they didn't have the staff to open on this warm Saturday.
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August 2021 by James Hong
Nice selection of luggage.
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August 2021 by Dr. Steven Whitaker
Good luggage...
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July 2021 by Jodi Honeycutt
I could not have been happier with the service I received at the Samsonite Outlet Store at the Charlotte Premium Outlets (store 359). Diego (510936) was so friendly and helpful. He showed me all the features of the luggage I was interested in and answered all my questions. He presented me with multiple options and helped me choose what was best for me and my family. I felt so good about the purchase I made that I came back the next day and bought two more pieces! Luggage is a big expense.…but Diego made sure I got the best deal and made the experience so comfortable and pleasant. He is a star! I should also say that another employee, Denice, was also super friendly and helpful. The service I received at this store was exceptional! A customer always remembers how they were treated…and I will remember being treated with friendliness, kindness and professionalism. Thank you so much!
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June 2021 by Top Of The Mountain Christian Ministries Ministries
Real good customer service!
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August 2020 by Donnie Damon, Jr.
Unreasonably unfriendly staff. Unfortunately what was originally just a browsing venture with the possibility of a purchase became a rather uncomfortable experience leading to my fiancé and I leaving with a sour taste in our mouths. The single staff member in a store with no other customers clearly had no desire to make a sale or even offer assistance to us as she offered only short answers and a stale demeanor. Maybe she was having an off day but it definitely makes us wary of attempting to shop here again.
