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November 2023 by Alyssa Haydon
Do not take your car here. Geico sent me here when my window was vandalized and at first it was great. I got text updates of the status of my car and it was back to me within a week or 2. But then I picked up my car. The side panels my of vehicle were lazily put on and sticking off the side of my vehicle, the dash board showed an error, and they left the leftover parts in my trunk. When I scheduled an apt to bring my car back to fix it, the receptionist said they didn’t have me coming in on the calendar and to bring it back the next morning. When I came back the next morning, she said she didn’t know when a technician would be in. I eventually had to leave because I was waiting for 30 minutes and had to go to work. She said a technician would call me and they never did. They then kept my car for over 3 weeks and when I picked it up, our side panel wasn’t fixed again! We picked it up today and the side panel was still not fixed. It looks and feels like they just pulled it down halfway and taped it to the side of my car! You can hear it clicking when you push on the side piece. We’re not bringing it back to fix it. I’ve been without a car for over a month. I felt like I was a mom and this shop was my child, I had to keep checking in on it. They even started to recognize my number because I would call every day for an update and every day they wouldn’t have an update or wouldn’t have written down what was actually wrong with my car, I had to keep reminding them.I have a few suggestions:- maybe create an internal calendar or let your technicians know when someone is trying to schedule an appointment with them- have another technician double check the work of a technician before sending it off- create a better customer communication or work order check list with the customer. I felt like I was the annoying one - when I should be the one annoyed- a month without my car?! Ridiculous. I’m sure they are nice people, but this shop and the training of the people are mediocre at best.
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November 2023 by Orlando Evans Jr
Absolute trash and are liars! Took them over a month and some to fix my car no updates no nothing when I tried to get a some kind of status of my vehicle. When I finally received my car there was still plenty of glass in the seat and backseat from where they "supposedly worked on it" and the car still wasn't fixed to my satisfaction. The supervisor guaranteed they would fix it and he would pay for my rental until it was fixed properly only to lie and enterprise end top billing me for the extra days. When I tried to reach out to them they would not take my calls, phone constantly rings and no one ever picks up. Their work is trash and their customer service is worse! PLEASE , PLEASE TAKE YOUR BUSINESS ELSEWHERE ! I promise this is NOT THE PLACE to go.
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November 2023 by FJ
Do not take your vehicle here. They have changed ownership. Now they are crash champions and they are terrible with terrible customer service. As service king they were marginally better, but now all new staff and none of the service king employees work there (according to them) stay away.Service: Painting
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October 2023 by nay hollingsworth
Do NOT GO HERE! They will keep your car for months and then refuse to fix it because they were not doing what they were supposed to do. DONT GO HERE THEY WILL NOT FIX YOUR CAR ! They’ll give you the run around and lie just to get you off the phone! LIKE I SAID DONT GO HERE BECAUSE THEY WILL NOT HELP YOU! JUST A WASTE OF TIME. THEY NEED 0 STARS!!!
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September 2023 by Tim W.
Tried to get a quote for my civic that needed some trim pieces and a sun visor, called and had to make an appointment, I was sure to tell them this was a cash repair (not thru insurance) and the lady assured me thats fine and scheduled an 11:00 appt for Friday 9/8/23. When I arrived a nice gentleman came out to look at the car, but said I didnt have an appointment and they only do work thru insurance companies. I showed him my text confirmation for the appointment and he apologized and told me I was the 3rd person this morning who had the same issue (no appointment) but had the confirmation, long story short, he sent me to their other shop that would do a cash repair. So we drove about 10 minutes to the other shop, when I entered I talked to a rude dark nappy haired receptionist, and I explained that she screwed up and made my appointment for the wrong shop etc. and asked for an estimate, she slurred saying I need to make an appointment, when I said I already did, she slurred again sayin 'at this shop'? I reminded her she was the one who screwed up the appointment, to my amusement she got up to give me a card to call her to make an appointment!! when she suddenly had this strange look on her face, and it appeared she was actually pissing herself right in the reception area because she was so drunk !! (This was 11:00 AM)....I immediately did an about face and left. BEWARE of this junkie shop....
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June 2023 by Michael M.
They have had my vehicle for over 90 days. The first 30 we're waiting on a back ordered part. I understand that. Now it's, tech quit, we're really busy, no idea when this will be done. I have to call them weekly for a update, they never call. Terrible. If you have a choice where you take your vehicle, do not choose them.
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May 2023 by Dorothy Trusty
I was here for estimate only, but, I liked the professionalism. At first entrance I was a little skeptical, but realized they also were skeptical of the issue. I highly recommend they and will return.
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March 2023 by Google Review
Thanks service king. You all did a wonderful job on my Toyota . You all did a great job communicating with me. Wonderful customer service, clean facility and you all were so welcoming!
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March 2023 by Meagan Barfield
Even though my needs were minor, they took such good care of me! Awesome customer service!Service: Body & Trim
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December 2022 by Makela Vano
I have previously left a review because we believed that the damage that was caused to our car when it was supposed to be being repaired at service king was just cosmetic and basic functions. We took my fiancé‘s car in yesterday and were told that his car should have been totaled out and instead service King did a complete hack job and put his car back together completely wrong. They said that we were lucky we did not get into an accident because it would’ve killed us and was completely unsafe to drive.I would not trust service King for any repairs on your vehicle.
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November 2022 by NOLA REIGN
I went there for an estimate when I came back my check engine light and break light was on they want to charge me 376 just to diagnose a problem I didn't have before bringing it to them. Horrible customer service and the GM Sabas wasn't helpful at all I wouldn't recommend this company even if your insurance will pay!I paid my deductible they had another fee
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November 2022 by Courtney Ingram
Absolutely amazing. Very smooth experience, quick turn around time, and I felt like royalty !Service: Body & Trim
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October 2022 by Makela Cummings
This is quite literally the worst car place both my Fiance and I have ever used.They had my car for 5 months and then when I got it back it was in worse condition than when I dropped it off. I brought it in for a small scratch and when I got it back the entire door fell off, brought it back in, they fixed it. Two days later, the door handle completely came off. I have now been going back and forth with the manager for 5 months to get the door handle fixed and he has now completely ghosted me after promising her would handle it.They kept my Fiance's car for 7 months and when he got it back, it also was not put back together correctly and we have had problems ever since with his dash completely falling off.0/10 DO NOT recommend. Horrible customer service and your car will be worse off for it.Services: Painting
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July 2022 by sean dillon
Beware of this company, if you had your vehicle repaired at this location in the last few months I would highly recommend taking your vehicle to wreck check / pack brothers. I have supporting documentation of them leaving structural repairs on vehicles. I would get your insurance companies involved as well as I will be recommending the customers of the improper repairs I know about do the same.Service: Body & Trim
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April 2022 by cmpd police Supporter
I’ve got a 2016 doge charger and They did fantastic work I brought my car here when it was in a accident and they were awesome ? and very quickServices: Painting
