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August 2023 by guadalupe casarrubias
I have been to this store many times throughout the years and customer service was always amazing. Today, Aug 2 at 9:00am, a young woman, short, black curly hair helped me and it was horrible. From my first contact, she was very rude and short and made it clear I was taking her time. After I ordered my paint, she put a bucket and a gallon on a trolley and gave me one to carry, when usually they put everything on the trolley, went to my car and left them in the curb, I asked if I could see the color of my paint, she got mad, opened the bucket, showed it to me and then closed the lid mad and violently and the paint flew all over and stained my clothes, I was not wearing paint clothes, so know my clothes are ruined. Not even a sorry, walked back inside and left everything in the curb. Every time I have purchase paint, the employee has helped me place the big bucket in my car. Not sure if it was just a bad day for her or she didn’t like me, but she was very rude, short and made sure I knew she didn’t have the time, patience and didn’t care to help me.
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September 2022 by Amanda Long
I went at 1:15 on a Saturday and they were closed for lunch? I waited for 45 minutes and no one ce back. Couldn't even get in. It was really inconvenient, so I chose another paint store. I saw three other people walk up to shop and they all left frustrated.
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September 2022 by Barbara Conyers
Very good store. The young lady working there by herself amazing . Will visit that store anytime.
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August 2022 by Thad D
Very great staff. Very knowledgeable, kind and helpful.
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July 2022 by Marty Page
Called for help and information at the Arboretum, Charlotte, NC store regarding a type of paint called industrial enamel. The woman on the phone was terse and impolite insisting I give her "more information" and that she didn't know what I was referring to. Called SW store in Waxhaw, NC and the woman was extremely helpful, polite and knew exactly what I needed.
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September 2021 by Laura Sanchez
I've had quite a few big jobs and the staff and managers are always so helpful and my orders are always ready on time.
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April 2021 by Jill Meadows
The employees at this location are great! I had a very large paint job to make decisions for and was in and out of this location about 5 times in one week. Each visit was a pleasant experience. Richard went above and beyond to explain the differences in each product and help me with my final selection. Excellent customer service!
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April 2021 by Tony Battaglia
Called in order so I didn’t have to wait because these stores are notorious for long lines and out of stocks. Actually the reason I’m at this store because another was out. Show up 45mins later and my paint wasn’t ready. Maybe why stock price is falling.
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February 2021 by Blanca Loo
I've had quite a few big jobs and the staff and managers are always so helpful and my orders are always ready on time.
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November 2020 by Ian Shaw
Favorite location in Charlotte. They have a large store with plenty of stock. Easy to get in and out of. The staff is always very helpful and knowledgeable.
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November 2020 by Lawrence Dorfman
Just super helpful and have great sales across the board!
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March 2020 by Dave Shkinder
Martin Sands was the best SW employee I've had the joy of dealing with, sold me a Graco 395 sprayer and was very flexible and cooperative on pricing, unlike any other SW around. He also let me know of 3 free Graco tips rebate promotion $100 value. Would recommend this particular SW over any other because of Martin!
