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February 2024 by Sharona Lewis
The staff is amazing. The rooms and the entire hotel is always kept clean. My family and I moved to Charlotte from St. Louis and landed here until we figure out where we want to move and it was the best decision.
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January 2024 by Jess Ray
Worst place I have ever stayed. I stayed there for 2 years and I had a boyfriend who would beat me and we would fight and argue and they would still give him a key to my room. However, when I moved out they want to call the police because I had to pick my mother up to take my little brother to the doctor because he was sick. They encourage domestic violence and drug use. Very unsafe and needs renovated.
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December 2023 by L Wilson
Quiet and clean. All the amenities of a studio
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December 2023 by Holly's Collectibles
This is the perfect place to stay if you’d like to be lied to. When we stayed, there was no breakfast, there was no evening activities and the staff wore moth-eaten clothes. Their website is very misleading. Their staff was also rude as hell! The rooms are very comfortable and clean and that’s the only positive that I can leave.
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December 2023 by Carol
We stayed here, to come and work at the operation Christmas child processing center. Our room, Suit was a surprise! We had two bedrooms two bathrooms, it was great for three ladies. I hope I can remember about this place and we will stay here again.they serve breakfast, wasn’t the best, but I’m not a big breakfast eater to begin with, so it worked out fine. Very nice motel!
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December 2023 by Montana Ross
Wanted to leave a review because I booked this on Hotwire and came to read reviews and then got scared it was bad due to multiple negative reviews.It’s really not as bad as everyone has said, my room was very old but clean and I didn’t see any bugs. It served its purpose, comfy bed and hot shower and was close to the stadium I came for a football game.There was no coffee maker in the room so I always dock points for that. Had I not woken up when I did I would have missed the breakfast. But the hot breakfast was good.The room was definitely old and can use a refurbishment there were cracks in the walls and holes in the ceilings. The door didn’t close from the inside unless you pushed it shut and I had to make sure to use the security lock to make sure it didn’t swing open in the middle of the night.Other than that it was a decent hotel. Great for the price. I wasn’t looking for fancy just a one night trip so just needed a comfy place to sleep
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December 2023 by D H
Good location.we had a 2 bedroom suite which was quite comfortable.Complimentary breakfast with lots of options. clean.
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November 2023 by LaWandra Williams
Nice cozy suite style hotel. The beds are small full size I believe but comfy. There's also a small kitchen with basic cooking essentials. And a full breakfast in the morning is included with your stay. The only downside is it's about 2 miles to the stores. However there are three places to eat from next door so You're not totally S.O.L
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November 2023 by Diona Clyde
I’ll start with a positive: the location is superb! You can access most places within 10-20 min. That was helpful. The breakfast, for what we did get to taste, was pretty good.Now on to the negatives: I honestly would not recommend staying here. Our family has usually enjoyed staying at Sonesta hotels. They’re usually super clean and staff amazing. Nope. Not this time. As you can see in the photos, there were roaches. German roaches, not water bugs. The kind that if they get in your things, they will infest your home?.The soap dispenser in the shower was broken, there were old stains on the sheet under the spread, which i didnt see until it was time for us to leave. the thermostat is coming a part. When i checked the bathroom for cleanliness upon arrival, there was an eyelash on the drawer handle. We were told one time at the desk for breakfast , and apparently that was the wrong time, because shortly after 9, one of the kitchen staff came and locked the door and impatiently waited for us to leave as she began fussing in spanish ?. I literally could not believe this was considered a great place to stay. Times should be posted in the breakfast area so they’re seen and can then be adhered to. Got back upstairs to see the times were on this super small business card sized print out…There could have been a tv guide, someone steppes in pet poop, and they scraped it off on the stairs and left it there. It was there a whole day later, which signifies that no one was checking the stairwells for cleanliness. The heat and air unit was in out bedroom and the door was not locked, which exposed that the filter had not been changed since Moses walked the earth. The hotel is just under really bad management. This was a terrible place to stay.
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November 2023 by Josh Hanna
I have stayed at this location the past 4 years. They have recently been updating the building. It is quiet and a good location for my business purposes. There is a cook top which saves me from having to eat out every meal. The staff is friendly and the rooms are clean. I will continue to stay at this location.
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November 2023 by calvin beard
Long wait to check in and some wait for front desk. Breakfast was minimal. Room service is weekly, so none at all for a two night stay. Pets are welcome, so dogs bark all night. Nice full kitchen, nice WiFi, great handicapped bathroom. The beds were so high that a person in a wheelchair could not possibly get in bed; I had to lift my wife into bed. They charge a $150 damage deposit that they say will be refunded in 5 or 10 days. This seemed to distress some other guests. My refund took a week. Sonesta was professional enough to acknowledge my observations with a personal e-mail and apology.
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November 2023 by Mecia Gastin
My husband and I traveled here from Atlanta and I don’t recommend staying here. When we arrived the bathroom was not cleaned, especially the toilet. When I went down to the front desk to let the receptionist know she told me that the cleaning team was gone for the day. After a little back and forth she said that she would clean it. They also have a BAD bug problem!!! I saw so many bugssss, The water did not get hot so we had to take cold showers and the heat wasn’t working in 40 degree weather. After all of this I went back down to let the front desk know and was told that all of the rooms would have bugs because they are coming through the vents, and all of the showers were not hot and they would be working on them soon: I will be reaching out to corporate and letting them know I would like my $389 back!
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October 2023 by Rachael Casper
Rooms could definitely be cleaner, but for allowing animals and being extended stay it's not the worst. Nice room set up for sure, dishwasher, stovetop and larger refrigerator with ice maker ?. Just needs to be
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October 2023 by marcus young
The location isn't great. Someone got their car broken into while I was there.The hotel is nice overall but older, so the rooms are a bit older. As mine came with a broken towel holder for the shower but the room itself was quite large unexpectedly, which felt more like a 1 person apartment, which was nice. Staff was also nice and breakfast is on weekends.
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October 2023 by Darryl Pruitt
This was a decent stay. The staff was friendly, facilities were clean and the area was quiet. This was my second time at a Sonesta and yet again they did not serve hot breakfast as advertised lol. The pool was out of order during my visit but they did have some fitness equipment, a basketball / volleyball court, and a great area to grill if any of those activities are your thing. Overall the room was okay. They did provide a great kitchen area with some utensils for use. The dining, living and sleeping area provided enough living space. The bathroom had enough room to maneuver and was clean. The only gripes are the fold-out couch, which of course has been used did give that drab used look and feel and the tv's did not provide streaming access. If you have a laptop you can link with HDMI and then you're left with the couch. Not the worst.
