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June 2023 by Kristen
I recently took a dress in to be dry cleaned and unfortunately was contacted that the dress was damaged. They stated they would reimburse me for the dress but when I went to pick up the funds for my damaged dress I was told to not come back. They treated me as though I had did something wrong and damaged my dress when in fact they did.Their customer service and professionalism is very poor as soon as they make a mistake they treat you very rudely.I understand mistakes happen at times but due to the error being their fault treating me rudely is not okay. Will not be returning!Service: Dry cleaning
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October 2022 by Liz H
This is the only place I will go and Charlotte for tailoring. In fact I live out of state part of the year and save my tailoring to be done here. I have had quite a few items ruined at other tailors where after taking them in or taking them up they did not fall right or fit right. Everything I have ever had tailored here fits perfectly.Service: Pants alterations
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February 2022 by Elizabeth Foley
Unfortunately writing my first bad review - I took a bridesmaids dress to get altered and when I returned a week later they claimed I never came in for alterations. Therefore I had to buy a new dress last minute, it was a disaster. We have moved to a dry cleaner down the road and they are wonderful.Service: Alterations
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February 2022 by Jeff H.
We took in a suite that had only been worn three times for dry cleaning to freshen it up for an overseas wedding. When we got it back, they had pressed it so badly that all the seams showed through and had ruined the suite. When we spoke to the owners about it they became all defensive and refused to acknowledge that they had ruined the suite, and I mean seriously defensive, like screaming at us and having a fit. Eventually, they offered to refund us our money for the dry cleaning, but still refused to take accountability for the damage they caused to the suite. I had to throw the suite away and buy a brand new one for the wedding. DO NOT USE THIS DRY CLEANERS, THEY WILL RIP YOU OFF..... P.S. I had to give them a one star, but would have given them a negative rating, if it was possible.
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July 2021 by Julian Jones
Great Service from great people. Needed a last minute tailoring and their work was AMAZING. I will definitely be a returning customer!
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June 2021 by Ahmed Koroma
I had a suit pant altered recently but I wasn’t completely satisfied with the work done on the band so I took it back in immediately to be fixed. Two days later I went to pick it up and was told I shouldn’t bring anymore work to their establishment because they can only do a job once. I was very surprised, so please be aware that if you’re not completely satisfied with a their alterations or repairs, they’ll refuse future services.Service: Alterations
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March 2021 by Shelley L.
I needed a dress altered. Went in and asked if could pin so see length, no was the answer. Kept pointing at while line he had drawn on dress and was unwilling to help. Would not recommend!!!!!!!
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June 2020 by Southernbelle Amy
If you are getting something altered, I would suggest asking for the cost up front. If I had done so, I would have went elsewhere. This business is incredibly overpriced. I’m not unhappy with the work but could have gotten the same alteration at another business for half the cost. I will not return here.
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December 2019 by Elizabeth H.
WOULD NOT RECOMMEND. The owner/tailor ruined a pair of my nice dress pants and refused to accept responsibility or fix the problem. The owner behaved in a way that was completely unprofessional (screaming, etc.) and would not provide a refund for the "services" provided. I have never been provided with worse customer service. Under no circumstances will I be returning. The owner was more than rude and their prices are completely ridiculous. DO NOT USE THIS TAILOR.
