-
December 2023 by Clare M.
I took my old Sequoia here to get an outside mirror replaced, and the staff here was efficient , professional and very friendly. Their coffee station was amazing too! I was given a work quote from the third party from whom I purchased the mirror and these guys came in under quote - a nice surprise! Thanks Ben, Steve and Ashley for a great experience!
-
December 2023 by Philip S.
As a first time customer, I can't speak highly enough of this place. I was having some battery issues and had to get a tow to their shop. Not long after drop off, I received a call from Tiffany (and we spoke numerous times over the next day). Immediately knew it was a battery needed replacing. I told her while they had it, to check everything else which they did and found that I had a lose engine mount and my oil needed changing. I told her to go ahead and knock it all out. The mount needed to be shipped from their hub but arrived in no time and again, Tiffany kept me posted through every step of the process and answered all my questions about what was being done.I went to pick it up today was greeted by the front door by Kelly. She was phenomenal and it was some of the best customer service I've received anywhere, not just an auto service shop. She went through everything that was done, then I paid and she walked me to the door. (Any management reading this, bring and keep Kelly at this location!!!!)I went to pull off and before I left I got a chance to meet Tiffany and she was extremely friendly and did a quick recap of all that was done as well.I'm EXTREMELY happy with the service, speed, pricing, and quality of work done and will absolutely be back again, though hopefully not too soon!Thanks to everyone!
-
November 2023 by Jordan C.
I took my Cadillac into SpeeDee Oil change for a N.C. Inspection. My Cadillac is in MINt condition and has absolutely no problems. To my surprise SpeeDee Oil failed my car for this inspection and charged me $33.75. Now keep in mind that inspections are regulated in N.C. Not to exceed $30.00. When I went to pay they told me that my Cadillac failed the inspection because the windshield was tinted too dark. I told them that this is the way I bought it from the manufacturer. They told me that it had aftermarket tint put on the windshield. I told them that I didn't put any extra tint on it and that they were wrong. They were combatant and I didn't feel like arguing so I paid the illegal fee charged and got my car out of there. I then decided to bring it to the nearest Cadillac dealership and have them do an inspection for N.C. and I told them what had just happened to me. They did their inspection and passed my car with flying colors. So what it came down to was that SpeeDee Oil was just trying to extort money from unsuspecting customers like myself. --Only they picked the wrong person to mess with. I then disputed the charges and the credit card company immediately approved my dispute in my favor. The reason I'm writing this post is that 4 people who were in the waiting room with me 3 of them failed the inspection! I was kind of forewarned but by that time my car was already in the working area. It says clearly on the bottom of the N.C. Inspection form that the charges must be between $6.00 - $30.00 maximum. However, these thieve wrote up the report $23.00 for the inspection and $10.75 for a window tinting inspection (which I never agreed to or ordered). I'm writing this to you as I felt taken advantage of and had to do a lot to overcome what they deliberately placed upon me. Don't put yourself in this position as it's just not worth it! AVOID SPEEDEE OIL CHANGE at all costs. Don't say I didn't warn you!Jordan Cain
-
November 2023 by Louise Maynard
Everyone very very friendly and helpful! They are not pushy and dont try to scare you into buying something. From the tech who checked us in to the one who did the inspection they were all awsome! Highly recommend spee dee oil change on south blvd!!
-
November 2023 by Jenny Wilson
I recently went to SpeeDee Oil Change & Auto on South Blvd and was very pleased with the service I received. I needed to get my car inspected in order to renew my yearly automobile license plate, and I was in and out within 15 minutes. Everyone was very courteous, and they offered coffee or water to all customers while waiting for my car to be inspected. I recommend them to anyone and I will use them again next year.
-
November 2023 by Brittney Brooks
I’ve been coming here since forever. They have always been helpful towards anything that was needed for our vehicles, including laughs. Lol Go check them out for any car needs and if they can’t, they always suggest places that can. Thank you guys!!
-
November 2023 by Spencer Brief
I can’t recommend this place enough. If you need any work done, this is the place to go. Every single person I’ve interacted with, from top to bottom, went out of their way to deliver A+ customer service with a smile. They made it their personal responsibility to turn what could have easily been a frustrating experience into a memorably and remarkably positive experience.Services: A/C installation & repair
-
November 2023 by MoneyMaking Marvin
Finally a place I can take my car to and know it will get done with the upmost care and professionalism. From the receptionist/Cashier to the technicians, I had the best experience here. They checked all my fluids and top them off. Not to mention even recommend other things that would aid in making the car run smoothly. One special touch was she told me about the coupon that was available to use at the time of service. I highly recommend this place for your car needs. I will definitely spread the word about this hidden gem! Thanks I forgot to mention how fast they were. I will definitely be back!! Thanks
-
November 2023 by John Rowell
Great customer service/experience from Brian and Charlie. Never been to a shop this helpful. I was able to drop my truck off and they took me to work and picked me up when my truck was finish. They made sure I got the right services as well and didn't just do work cause I thought it was the issue.
-
September 2023 by Amy Ohair
The young man who checked me in was extremely nice and professionally.. Upon leaving the other young man seeing I was having walking issues came and opened doors . Very nice and respectful people working there!Service: Vehicle Inspection
-
September 2023 by MaryLen cutter
they vacuumed my drivers side floor. Waiting room is clean. However,i waited over an hour for an oil change!!! And they always try to upsell you on lots of services annoying. They have coupons but was still $50 with $10 off.Service: Oil change
-
September 2023 by Robin Starr
The car Specialist checked me in and addressed my car diagnostic and maintenance request in a friendly and timely manner. The waiting was neat and clean, free beverage and TV news while waiting. I recommend this location to othersService: Air & cabin filter replacement
-
September 2023 by Hong Liu
By my luck, l got there Saturday after noon 4:30 for a quick oil change. I was welcomed right away and had several guys attending my car. They completed the job quickly and gave me a discount! I was very pleased!
-
September 2023 by Tae Will
First time having a service done at Speedee and it was so frustrating. My father and I were referred to this location by a Take 5 employee because I needed my spark plugs changed as well as an oil change. The wait time wasnt too long as we had people in front of us, I’d say we waited about 45 minutes. Once my vehicle was finished I started the car and the car immediately started shaking non-stop with the engine light on. They said it was a misfire then checked it with a machine that they say gave them a code that has nothing to do with the spark plugs. They proceeded to tell us that we would have to go take my vehicle to a Nissan location to get a diagnostics on it to see what’s wrong with it because their machine was broken and they don’t know when they’ll get a new one. I became so frustrated because my car wasn’t doing anything like that before I brought it in! I asked for them to take the new ones out and put the old ones back in and the General manager said we would have to charge you $150 for labor because his employees won’t work for free. Mind you the amount paid was already $350 for the new spark plugs, air filter, an oil change & coolant top off. I asked “so you’ll charge $150 to take out something that is causing my vehicle to act drastically different” he said “yes”. I then said “if we keep the new ones in, take my car to Nissan and they discover that whatever went wrong is your fault will you fix the issue without payment” he said “yes but that most likely won’t be the case”. Before leaving I asked to get my old spark plugs and the box that the new spark plugs came in so I can show Nissan. He goes to grab the boxes, pours out my old spark plugs and realizes that the spark plugs his employee put into my vehicle WERE INDEED THE WRONG SPARK PLUGS ! I understand mistakes happen but instead of referring us to Nissan for a diagnostic and potentially causing us to pay MORE money elsewhere for something I didn’t need, he should’ve covered all his bases first to ensure that the reason my car is acting up was not their fault. Instead he’s talking to us telling us that the reason my car is shaking is because there’s something else wrong with my car and not because of something they did. If I never asked for the old spark plugs he would’ve never checked. I rated 2 stars because when we came back an hour or so later my car was fixed and ready to go. I will never come back to this location.Update: Reached out via email a day after this review and I have not heard from the manager or anyone else regarding my experience.
-
September 2023 by Denise B.
I always love coming to the Pineville Speedee Oil ... even though I live in Charleston! I know that they always take care of me ... recommending the most important things to take care of my car to keep me safe! Everyone is a pleasure to work with ... Sam, the manager, is so kind & very informative ... took great care of me! Look forward to my next visit!
