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November 2023 by Laurie Prenzler
Helpful staff. Problem resolved. Wait time quickly.
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November 2023 by Rodney B.
They offer the world, but never deliver! They promised to replace my phone with a new model because of so many service and device issues, but never did. I spend half my time with tech support and customer service telling me lies and not standing behind their product! DO NOT RECOMMEND!!!!?
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September 2023 by Isabel Brown
Fabio spent 3 hours (all the way until closing) helping me. My phone was having issues transferring data but he still tried to help me for all that time. Ultimately I wasn’t able to get it transferred, but that was neither of our faults and I appreciate him spending so much of his time trying to help me. Thanks for the great service Fabio!
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July 2023 by Anthony Toala
Unfriendly, had a simple question. Came back as told l… and then they added another reason they couldn’t help me.
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March 2023 by Mark Cherry
The young lady that waited on me was both fast and courteous. 5 Stars!
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January 2023 by Courtney Craig
Kyle was extremely helpful and friendly. He went above and beyond my expectations. I highly recommend this location.
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September 2022 by Zsa Zsa Laing
I spent 3 hours at this t-mobile store. The customer service representative was attentive and helpful. He went beyond and above his duty. I am so happy with his efforts and in the end, my problem was solved. The wait was not his fault, that award goes to my former service which I was only too happy to see in the rear view! As they say...Bye FELICIA!
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June 2022 by Melvin Parks
Every time I go it's a joy Josh is the best
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May 2022 by Pierce Adams
Mark is a Champion. He flies with the Eagles and is swift like a Cheetah. Have no worry with this Branch. Mark will lead you to the Promise Land
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January 2022 by Joe Sistare
Jenessa at the Old Post Rd Charlotte NC location was amazing. She helped get the phone upgrade promo and my billing straightened out. Thank you
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January 2022 by Frank Edward
I have been with a competitor for years. It is just the bill has gotten so outrageous, and I thought to make a switch. I had sprint back in the day. I liked how it was a flat rate; however, the service was horrible. I would talk in Charlotte, and certain areas would cut off. I was reluctant on making the switch. I drove home today, and i was talking to my grandmother. The reception was perhaps better with T Mobile.The internet is also faster. I do not need to even login to my home provider as the internet is so darn quick. I will probably be with them for a while.
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January 2022 by Jenny Hammontree
Waited, waited and waited for it to open…..not a single employee in sight…..lock is on door and blinders down….. why bother posting hours of operation if your store doesn’t abide by them….. no respect for a people’s time……
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December 2021 by Stuart Bryson
Had a great experience here with Doey. She was able to help me with a very complicated complaint, and I left feeling very happy about she handled it. She is an excellent communicator, and has extensive knowledge about the products and services. If not for her, I definitely would have switched services to a competitor that day.
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July 2021 by sami khoury
Great customer service and product knowledge.Thanks Jermaine for your help.??
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June 2021 by Jordan Has 3 Amazing Children
Excellent Customer Service! My service representative's name was Doey! She was so kind and amazingly helpful for my exchange and extremely knowledgeable about the phones. It was a seamless process. Thanks Doey!
