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August 2023 by Natalie Ashley
Half of the time I attempt to use the ATM here, it is down. It never fails. It’s bad enough that they same atm and technology from the early 2000’s but the least they could do is keep it up and running. I’m going to attempt to use it again tonight and if it is still not fixed, I am tempted to switch all accounts to a different bank.
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June 2023 by Chris Horton
Quay Barber was a big help with a confusing situation. I greatly appreciate his care for me as a member. Wonderful experience!
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May 2023 by Jay Middleton
Rory Babesh helped a lot with my Auto loanAnd also gave some advice on my credit cards
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April 2023 by Baby Jesus Thompson
Rory B was a delight, that young man opened the door for me and made me feel so welcome!! He answered all my questions I had regarding opening an account and starting a car loan, he is very knowledgeable in what he does!! I knew I could trust him to be honest with me due to his appearance and approach!! Thank you for everything Mr. Rory you were and will be a huge help I feel saved and understood!!
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March 2023 by Vicky puckett (Mrs. Puckett)
Very friendly staff and very helpful. I like this location better than my home branch.
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December 2022 by L Flowers
They are not open on the weekends! There hours are during my work time. They dont have Zelle connection. They are just annoying with there multiple inadequate abilities to do nothing really needed for there customers.
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December 2022 by Deborah Young
The employees are very understanding and helpful with anything or problem you may have going on , my experience with this bank as been awesome sense 2017
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February 2022 by Kristopher Love
I just moved to the area and started doing business at this location. I have had two occasions ( one with Tonya Johnson and the other I can’t remember the name) where these tellers have been down right nasty to me. I am a retired veteran and have been apart of the NCSECU family since I was a child and never have I been as disrespected as I have here. I don’t know if it was because I was dressed down when I made the visits and they saw me as someone who is under them but that is definitely not how you treat a customer. I was cut off multiple times, given a tone , and eye rolls. Their whole demeanor was as if I was not worthy of their time. If you don’t like you job that’s not my fault, you should quit and find a career where you don’t work with customers!!I sincerely hope this branch refreshes their customer service training!
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December 2021 by Nai W.
I recommend coming here! they’re very friendly and Josue has great customer service and helped me understand everything clearly.
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October 2021 by Angela Willis Little
Love this location the customer service is always Great , I Love Erin Searcy as well she always goes above and beyond to with her customer service very knowledgeable.
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September 2021 by dorthy blue
I love SECU, recently moved to the area and this location is the best I've encountered so far. Aaron is Awesome!
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July 2021 by Zach Butler
Good in and out quickly
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October 2020 by Krystle M.
Needed to make a deposit while in the Mountain Island area. Did a quick search and this location came up. There wasn't a line in the drive thru. I was in and out in less than 5 minutes. The teller was professional and assisted me to make my deposit quickly. No hassle at all. So glad there is a location tuck away in this area. I will definitely drop in again if I need to do some banking. State Employees Credit Union 10120 Couloak Dr Charlotte, NC 28216 Wednesday October 21, 2020
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April 2020 by Steve Minslow
The staff at this branch were always very helpful and polite, however, when it comes to the SECU, I have been having a lot of trouble closing my membership and getting my money back. Each time I message them on the app I get the same response stating that I will have to cancel my membership to receive what is in my account because there must be a minimum of $25 balance. I have requested cancellation and refund, however they continue to push back and provide the same message. At the end of the day, they will not give me my money. Pretty sure that's not an institution you would want to trust with your money. The one star is for the exceptional in-branch service.
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March 2020 by Diera Taylor
I expected excellent customer service because of Secu’s reputation but the banker Koren I met with, wasn’t very helpful. I’ve been banking with SECU since I was a child but haven’t actively used my account until now. I had a few questions about my account and different qualifications for loans there. She gave me answers and that was it. She didn’t offer to look into my account for a financial review or provide options to help me meet the financial goals I was inquiring about. It almost be made me uncomfortable to have even come in to ask questions. This visit to the branch wasn’t helpful and I’ll be going to Other branches from here on out.
