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February 2024 by Adventureshorts X
This location is god damn terrible. Their ATM NEVER works. Don't waste your time trying to do business at this branch.
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September 2023 by maurice Hamilton
Very polite and efficient
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August 2023 by Yulondra Powell
Yes I agree with the other reviews Alex hedge is a racist he is rude and he will automatically decline loan applications . I went to another loan officer and got approved.
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August 2023 by Bryce Hosseini
I love being an SECU member, but the wait times for the teller at this branch are very much hit or miss. I was here on a Friday afternoon recently and the line was practically out the door with only one teller working the lobby. I and several other people ended up having to leave and come back later; had I stayed, it would have easily been a 30-minute wait. Long story short, staffing at high-demand times could be improved.
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February 2023 by Tatiana Cruz
This branch is one of the worse. No empathy. I had to stay in a hotel for a month due to housing inspection issues. Also had car issues. Depleted all funds. Asked for options, they said maybe they could help in 2 months. Just make a couple payments then reach back out to us.... Ummm if I wasn’t struggling right now I wouldn’t be asking for help. Thanks though.
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December 2022 by Alana Olmeda
I haven't come back to this branch for a while because I moved out of the area. I'll just say the customer service is nonexistent and just rude. Do not recommend
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December 2022 by Renee Barfield
This Location is The WorstThe are RacistI applied to a Line of Credit CardIt took 1 months to get the Card that was to be Mailed there officeLeigh and CodyAre the WorstL
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October 2022 by Ellie Kiser
Great servicing!!! I worked in customer service 32 years before retiring so I know what to expect in servicing however I have NEVER encountered the GREAT customer service provided by Anetra of the South Tryon branch. I had an 11 year old inquiry that her research team extensively investigated. She had such a pleasant personality as well as the entire staff that answered the phone. It is so refreshing to get the necessary resolution and feel as a valuable customer because someone has gone the extra mile.
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September 2022 by Omar Lyron Gorham
No one is ever available to speak with you nor will anyone call you back. I’ve been calling the branch for 3 days, each time I call a banker isn’t available, they ask for my name and number and I get not one call back. This is horrible. Something needs to be done about this horrific customer service. Stop using the excuse of being short staffed!!!! You still have a business to RUN.
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September 2022 by Bri Amina
Everyone is usually very friendly and helpful. My only complaints are that it takes forever for them to answer the phone and it’s a little short staffed.
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August 2022 by Patrick Brown
Avoid this branch at all costs. They refuse to do anything to help a customer. For example, we routinely have to go to the Pineville location as the ATM will not accept deposits most days. Another example, my wife and I just sold our home. We have been members for several years, always in good standing. We deposited our due diligence check on Friday. They called after close, but we missed the call and then had to wait for Monday to call them back. They never answer the phone, so it was late Monday when we were able to get with them. The check we deposited on Friday? They are putting a hold on it, and even though they can call to verify the funds, they refused to do so. Once we close on the house and receive the check from an attorney? Yup, they will hold that and refuse to verify the funds as well. This is not to mention the attitude from the rep who called. Other branches and the main office have always been friendly and professional and helpful, but this branch has gone down hill over the past year or so. Avoid them.
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June 2022 by Robert Jagacki
this brance assumed i am a scammer , i brought a cashier check to cash from a car sale , and i had 2 checks cashed one at the issued bank forgot the other at home today on my way home from work where i do a lot of transactions and wires etc stopped in held me for 10 mins then says they have to hold it for 4 days this isent a personal check they is guarantee funds she states well it could ve fake or a duplicate, as if im a scammer i have this bank due to my job there fast to take money but not give it when i dropped 22,000.00 off for a wire a few months back now i cant have my 5k from a cashier check? im leaving 1 star and ill be sure to have a bunch of other people do the same since they want to pick and choose the routine
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December 2021 by Barbara Hart
Awesome
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January 2021 by Tuere Dunton-Forbes
Great service, and public restroom access.
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September 2020 by Damon S.
These employees were sunshine on a rainy day. I spent all day stressed about a loan, like most would be. But being taken care of here the way I was definitely helped. The world is falling apart and people like Katelyn and Justin are one of many helping hold it together. Thanks again guys!
