-
September 2023 by Lori Cornelius
Everyone here was very nice but Matthew was especially accommodating! We did not think it was possible to get a new piano for our son but Matthew was very diligent and did not give up until he found the best piano for our budget and situation! We are very pleased with our purchase! To me buying a piano is almost like buying a car and He made the process easy and enjoyable and was very patient with us! Matthew is an asset to the Steinway store and we give them 5 stars and thank you again for everything Matthew!!
-
May 2023 by Laurenz Peschke
Dutch’s expertise is that of a piano master - he’s “the piano man” and super interesting to chat with, never overbearing. They’re wonderful to work with and are truly helpful all around. Delivery, setup and service all carefully managed and thought through transparently.
-
May 2023 by Katrina L.
We went here for a piano recital and was in awe. The selection is amazing and they have a great selection. We ended up making a purchase and the manager couldn't have been nicer. Highly recommend if you are looking for a piano.
-
March 2023 by Rjay G.
I brought my spouse to this establishment to search for a piano of his liking and when we walked inside we were greeted by a gentleman from our right sitting at his desk we spoke and proceeded to look at the numerous selections. About three minutes later the gentleman came over and asked how can he be of assistance? I said we came in to assist my spouse im not sure what he was interested in at the moment. My spouse had a phone call and was at the moment (work related) so I says to the sales associate as soon as he finishes his call then you can further assist us. He then says a slick comment asking "oh he came in browsing on the phone?" I was taken back for a second but ignored it because I didn't see a sign that we could not use a phone at all!! So I politely say to this gentleman again he will be finished in a minute and he's the player not me so I'm not sure what he would like. What made me immediately leave this establishment and to NEVER Return is because his next statement was unnecessary and rude! He says "well don't just walk in here and not speak to me and I not tell me what I can help you with?" So then by that time my spouse is off his work call and the gentleman then tries to act nice again... no sir. We politely left because of him being very rude and unprofessional. If you need your customers to walk all the way over to your desk to get your service may I suggest having a desk by the door and greeting them as they are walking in and make them feel welcome! I was willing and ready to purchase what my spouse desires if this location had it however simply because of this sales associate's poor customer service and improper etiquette that was a hard pass for me now and ever! I've never felt more uncomfortable because of his behavior! Very unsettling and not the right person ever have to help make a sale just being honest!
-
January 2023 by Cynthia R.
This place is amazing. Every so often they host a free piano concert and have a little reception after complete with wine and lil cookies. Great way to spend a relaxing Sunday evening to get out of the house. You can walk around and play some of the pianos whether you're an expert or a beginner. They offer free sheet music to take home as well, just go the bin by the door and take whatever you would like.
-
October 2022 by Diana Anderson
We are very happy with Steinway. It’s one of the most beautiful instruments, the sound and response is incredible! The glossy black Model M grand piano is a focal point now in our living room providing ambiance and entertainment. We are proud to be a member of the Steinway Family. Thank you Mark Love!
-
October 2022 by Li Yu
Rented and purchased my piano from Mark. The rent program is great, Mark is very helpful throughout the process. All tuning and moving are handled and I didn't need to worry about anything.
-
October 2022 by Mercedes Cotchery
Steinway Piano Gallery in Charlotte is a most wonderful place. Mark and his team are incredibly attentive and responsive. I cannot imagine shopping any place else for a piano. It seems this team is the reason we have the name "grand piano."
-
October 2022 by Tony Davis
Steinway was courteous professional and knowledgeable. We are very happy with our beautiful baby grand piano and the great service we received for a very fair price.
-
October 2022 by Cynthia R
Beautiful place. Had the pleasure to attend their first piano concert in two years because of the pandemic. My first time here and it was such a treat. The piano player was absolutely amazing. I look forward to coming back for more concerts.
-
October 2022 by Josephine Chang
I purchased a piano here this past winter: The shopping experience was excellent. Jorge Ochoa was especially helpful. He was familiar enough with the inventory to suggest that I stop by the Charlotte showroom, after realizing that the Greensboro location didn't quite have what I was looking for. I did end up buying one of the pianos from Charlotte and Jorge was a great help in facilitating the purchase. Playing on my new piano has been such a joy ever since!
-
October 2022 by Angela Pyles
When it comes to purchasing a beautiful piano, Steinway Gallery (South Carolina location) is the epitome of class and excellence. Kristina Sanders gave me a tour of their place, and I had no intentions of purchasing a piano! As we toured and as she shared Steinway’s mission, I was drawn to a particular upright, a white Essex (model 116). I told Kristina I wanted to purchase it! And with her kind, professional, and laid back demeanor, she walked me through each step to secure and purchase. It was a wonderful experience and I speak highly of Steinway Carolina. Check them out!
-
October 2022 by Heather Brodbeck
We had a great experience purchasing our piano from the Steinway Gallery. The staff were tremendously helpful and I never felt any pressure. Piano prices vary greatly and even though we purchased on the lower end I never felt like we got lesser service. I highly recommend buying from this gallery!!
-
October 2022 by Randy Selman
Mark and his team both in Charlotte and Greenville were excellent in terms of helping us decide the best piano for our needs in both price, quality and decor. The piano was delivered in a couple of weeks after purchase and we couldn't be happier. It was delivered by pros, setup by pros and a few weeks later tuned by a pro. We also purchased the qrs system which also is incredible. It can be a bit of a wifi challenge but once it's setup it works great and the sound in the house is just great. I highly recommend the Steinway group and the Essex piano as a great combination.
-
October 2022 by E. Lim
Great show this Sunday featuring Young Steinway Artist Michael Drusdow performing the Bach-Busoni Chaconne, Rachmaninoff & Glass. Big thank you to Mark and Katherine Love for bringing back SPG-Live! ??
