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January 2024 by Brittani Nicole
I buy shoes from here all the time and have been a loyal customers for years. Me and my mom found some lovely boots to get my dad on clearance for Christmas. Once she gifted my dad the shoes we realized that he needed a size up. When she called they said they could only hold for the day but that they had the new size. She drove 1hr 30 mins to exchange the shoes just to be told its final sale no return or exchange. Not only was it not specified at the time of purchase that it was final sale, but she drove the spent the time when the associate could have informed her on the phone. I will take my business elsewhere going forward.
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January 2024 by Lee
I absolutely love this store. Have great sales!!!
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December 2023 by Cata Pe
I love the brand but the SERVICE IS HORRIBLE! I had questions regarding some bags and how to maintain them clean since I’m not familiar with that specific material, and the lady in the desk literally when I asked her said “I don’t know and we’re busy so if you’re not buying I have more things to do”.Ok…. I have been a customer for a while but it seems that it’s not worth it anymore. Bye Steven madden .
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August 2023 by Ricky Vacca
Great shoes!
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August 2023 by Patricia Valencia
If I could give it less than one star I would. The staff is too rude. My husband was told he had to speak English.. and there are bilingual staff and they didn't want to change my shoes either.
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June 2023 by Ruediger Doll
All about Steve Maden for a good price
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March 2023 by Preshis Crowell
Locks door at 8:30 PM when they advertise they close at 9 PM.. I will be reporting them to the better business bureau
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November 2022 by Kaitlyn Speas
The store was supposed to stay open until 8:00 and they closed at 7:15. People are in the store but they locked it and won’t let anybody else in. Very bad business!
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November 2022 by Kourtney Ray
This store opens at ten AM on Saturday’s no one was there at 1030 when I went. Lights off doors locked as if no one ever showed up to open the store I ended up having to travel so far to an alternate location to make a return.
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November 2022 by Kaitlyn Smith
The store was supposed to stay open until 8:00 and they closed at 7:15. People are in the store but they locked it and won’t let anybody else in. Very bad business!
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October 2022 by KoKo Ray
This store opens at ten AM on Saturday’s no one was there at 1030 when I went. Lights off doors locked as if no one ever showed up to open the store I ended up having to travel so far to an alternate location to make a return.
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September 2022 by Jasmine D
I live 3 hours away. Called before showing up and Came twice a little over a hour before closing and the door was locked and no one would open for two days in a row. Wasted my gas twice :(
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June 2022 by Megan Turner
You might as well never go here for help.they told me the shoes I came to return had been worn and we explained to them that is how they came. I now can no longer receive a refund because it is past the day. I will never buy shoes from any Steve Madden ever again. I also would never go to this store, you might as well talk to a brick wall. Absolutely AWFUL customer service and management. Should absolutely be ashamed
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May 2022 by Melissa Valencia
Horrible staff they need to mind their business.
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January 2022 by Christopher Taylor
Love this storeeee
