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December 2023 by Ashley Rodriguez
LOVE MRS.keke She is so great and helpful there and everyone seemed really nice !
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December 2023 by Colleen
This Banking Branch Is Unacceptable, I shouldn’t have to feel uncomfortable Or have to feel like It’s Racism Going On , just do your job . It’s Crazy I went to another location and They treated me with respect
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February 2023 by Sew J
I inherited being a Truist account holder like many, as the result of originally being a SunTrust customer. During this time I've visited numerous locations throughout Charlotte. Always treated like a valued member. However, this location has a different vibe. Like a mom-and-pop business, but not in a good way. The interaction I receive is always as if I'm trying to pull off some diabolical caper. Unlike, my observation at other locations. This one seems to be less interested in a diverse staff. Seems to be primarily staffed by the power of nepotism.
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Very friendly and helpful, with all my financial needs.
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February 2022 by Muzikbox
Super slow and never ever have enough staff. Might be time to close up shop guys. They are only letting 1 person inside at a time so I waited in the drive through line for about 30 minutes. The organization I work for has designated banks that we can use so I had to wait.
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January 2020 by Tony Turner JR
I arrived 3 minutes before closing, the door was locked. A yellow skinned male with black hair just smile and laugh as if it was funny to close before the schedule time. Bad Customer service and bad experience.
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December 2019 by Elizabeth Stead
Suntrust bought my mortgage when I lived in Augusta and I decided to keep my checking account with them when I found this branch just minutes from my new home in Charlotte. I really don't understand the negative reviews, they have been wonderful to me. They have been helpful and accommodating. They have notarized several things for me and always make me feel welcome. Thanks Suntrust!
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November 2019 by Katelynn Yates
If I could give zero stars I would. Do not bank here. I opened an account and they held my first check for TWO WEEKS before I could access my money while they "cleared it". Also was charged bogus start up fee and then fee for over drafting b/c I was charged a bogus fee before any money was in my account. These were later removed. Inadequate in every sense of the word.
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September 2019 by Marissa Webbe
Literally the WORST bank DO NOT bank with them! They gave me miss information several times with in the span of 4 days. Then even sent me a LETTER stating they could do one thing and the phone representative said the couldn't. Horrible bank, terrible customer service representatives and getting a supervisor really doesn't mean much. Oh and once I went into the bank afterwards the banker who worked with me asked out on a damn date over the phone because he couldn't be as helpful as he had hoped. I was in disbelief but this is suntrust bank we're talking about.
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June 2019 by Logan Eppley
I wish I could give them a negative rating. Horrible company and extremely dysfunctional.
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August 2018 by Correy McClure
This location has a very COLD YOU'RE NOT WELCOME HERE feeling... SMH
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January 2018 by Henry B.
You just got to love a branch where they will lock the door on you as you reach for the handle at 5pm. This has happened more than once at this branch. They got to make their late fees and bounced check fees! At $38 a pop, maybe they get a bonus for each time they can do this.
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October 2017 by James W.
I encountered a problem were my funds with SunTrust were placed on Hold. Another bank would not verify a check I had written on my account with the other bank. It was frustrating and disappointing. I meet with the manager at SunTrust Cotswold branch. Dorothy was exceptional! Not only did she get it corrected within a couple of hours, she personally called me to tell me so. Thank you Dorothy!
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November 2016 by James R
Outdated equipment, usually understaffed, moving my banking elsewhere
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October 2016 by Krystle M.
Small branch in the heart of Cotswold. Stopped by to grab some cash from the ATM. The ATM is outside the branch right before the door. There is lots of parking and it very easy to access this branch. Didn't interact with of the employees however I'm really enjoying having an account with Sun Trust.
