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January 2024 by LaRessa Jones
Walter and Jose went above and beyond to ensure my phone was repaired today, they did not want me to be without a phone for the Holidays. They helped me file a claim and schedule an appointment for repairs within minutes.The level of customer service and professionalism at this location is refreshing! Thank you to the entire team and management staff!!
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January 2024 by Clinton Green
Dennisse was super professional and efficient. She assisted me in bringing over my Verizon lines and setup my business account! Glad I went in!
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January 2024 by Claudia Lara
Very bad service from an employee today I wanted to buy a telephone equipment and I told her that she would show me the telephones and she told me that they are not at all friendly and not at all attentive apart from that I did not want to put the protector on my phone she told me that I could do it at home . .I don't recommend going there
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November 2023 by Tawnya
Always a good experience at this particular location. All the other locations closer to my house have been customer service nightmares, so we trek all the way to South Blvd. to get real help and assistance when needed. Poor Shary went above and beyond to try and help my daughter get back into her Snapchat after upgrading to the iPhone 15 Promax. We are still unsuccessful to date, but we appreciate Shary’s efforts to try and help. I will always recommend this particular store over the others. Steer clear of the store on West Roosevelt in Monroe. They are ignorant and bully you into buying accessories you don’t want because they’re a franchise store, and not corporately owned.
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November 2023 by Sylvester Sylvan
Best Customer service ?? they went above and beyond, definitely can't wait to upgrade my phone.
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October 2023 by Jordan Polk
Shasty was great I walked in around 6:30 I had did an application over the phone unfortunately the call dropped I told her about the application she pulled it up and within minutes we were getting my phone set up. She was very friendly funny and just awesome customer service across the board thank you so much for all of your help today.
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October 2023 by Ilene Stevens
All of the employees in this location are great.
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July 2023 by Brandy Benson
This store needs a revamp. The manager and her staff are slow and extremely inefficient. They have had me here for over an two hours to return a phone on an upgrade. They have done everything to try and tell me to go to another store. They are lazy and don't want to perform real work or handle challenges. They have told me to go home and they will call me to come back. They need to fix the problem and do it on their time not mine.
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February 2023 by Kimberly Flowers
My family and I went there to get help with SD card for my kids phone. I understand that we showed up an hour before they close and they did have several people already in the store and from the looks of it they had only 2 people working, HOWEVER, when we entered the store everyone pretty much looked at us including other customers but either one of the employees acknowledged us . At all. Hung out for a sec to maybe let them finish up with people but nope. Still no one said anything after a good 10 minutes! WHERE THEY DO THAT AT?!! Horrible. Do better people. Have some integrity Sheesh.
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November 2022 by L Scott
I went in for a simple protective screen replacement. As I walk in a make eye contact with one of the employees. He proceeds to look back down and not acknowledge me. A simple “Someone will be with you shortly” would’ve sufficed instead of ignoring me all together. I walked out after a couple minutes of not being acknowledged by any staff. I’ve never had this issue at any other t-mobile store.
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July 2022 by John M.
I never have good experiences with phone companies but had an awesome experience today at the SouthPark location in Charlotte. Daryl set me up with a new iPhone and Apple watch and had a great attitude. I was impressed by his professionalism and willingness to help in any way he could. Great work!
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March 2022 by Robyn P.
Just so you know - I will be LEAVING TMobile asap. I was LIED to about my iPhone 11 being broken since my voicemail wouldn't work and needed up with an iPhone 13 that I DIDNT want to spend money on only to find out that my iPhone 11 was NOT broken - as the voicemail did not work on the iPhone 13 and I had to call tech support and they fixed the issue. I called the store and asked for my iPhone 11 back and to bring the iPhone 13 and all the crap I had to buy for it and the manager refused. Fine. You may have gotten me to spend money on a new phone I did NOT need or want but you will lose my business and both my sons business and I will NEVER refer you to anyone ever.
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February 2022 by April MakeUp World!!
So I went to the South Boulevard location because my iPhone I was having trouble with my iPhone screen and I was unable to make calls also receive calls went in the store they were cleaning good sanitizing everything in the store smelled very fresh and good and they greeted me very friendly and the young man Jonathan with the glasses Tori and Cynthia they had excellent customer service excellent superb customer service and I didn’t have to wait long and they went out of their way to see what was going on with my phone because sometimes I have health episodes and I need my phone to be working so I really appreciate them today going out that way and giving me great in excellent customer service and they deserve to be acknowledge at that store and appreciate them so so much for taking the time out to give me great and excellent customer service!
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November 2021 by Terri H
Kudos to Sean! I went in yesterday after a lackluster experience at the Steele Creek location. Sean was very patient in assisting me in setting up my new phone. He answered all my questions and addressed all my concerns. Such a pleasant experience!
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September 2021 by John Stipp
Grant gave me outstanding service! He followed up to check on me after my purchases and configured everything I needed to my satisfaction. He did everything he said he would do. He was patient with my questions. I am very satisfied!
