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January 2024 by Diane L.
Earlier this year we were visiting our daughter in Charlotte and my husband took her vehicle to the Take 5 located at 8716 S Tryon. After the oil change was completed, my husband checked it and there was too much oil in it. It was like a quart too much. Filling it more than it should hold is not good for the car. He took the car back and explained the situation. They told him he's right, and they had to do the entire oil change over again. They couldn't just drain a quart. My husband told them he was charged for the extra quart, so he would like a refund. He was told only the manager can issue a refund and he wasn't there that day. We had to head home the next morning, so he wasn't able to go back to speak with the manager. Over the past few months I went to the Take 5 website 4 times to their "contact us" section, sent detailed messages, and I have never gotten any type of response. The customer service is horrible, and I would not recommend using Take 5. We will never use them again, and we've told all of our friends & family not to use them.
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December 2023 by JOSE SILVA
Call in before I get there for $$ for an oil change. Someone says that was $40. If I bring my own oil and filtre after they were done they charge me a $56. this is for the facility at South Tryon, for the one on South Carolina Highway 160 they only charge a $30 if you Bring your own oil and filter
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November 2023 by A Halman
Good place to your oil change,friendly staff
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November 2023 by Jennifer Reyes
Randy has done a wonderful job the 2 times I’ve been there he has great costumer service definitely would recommend them ask for Randy he will take good care of you
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November 2023 by Vince Be
I ve Waited 20 min ,when I got to the Bay they Tried to Sale me Full Synthetic Oil for 84 0r 89 dollars when I asked for Conventional Oil $55 the one on the Same Sale List they Claim they don't offer that .it my Money and have to Right to Choose why can't your Employees post a sign that you don't offer the Conventional Oil Rather than Waste People Time .I also Never Ever someone Told me that Camry 4 Cylinder needs 5 Quarters until got to your Shop . I went To Valvoline treated me good with Half Money you tried to Charge.
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November 2023 by Sharifa Hodge
The S. Tryon location staff gave the absolute best service and was extremely professional and efficient. As long as I’m in Charlotte they will forever do my oil changes. Awesome job to them!Service: Oil change
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November 2023 by Marcus Dozier
Been going here for years. Even take my sons car here. Great service great help..they don't try to "over sale" you on things not needed. Been to 4 different locations and always the same great service. Now even my ex wife goes there too...finally listened...lol
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October 2023 by Naiya Jordan
This was my first oil change at this location and not a week after receiving service, my oil pressure light came on during a drive and I pulled over to find my dipstick completely dry. My car would not start back up and I now have to replace the engine in my vehicle.Service: Oil change
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October 2023 by J Black
Pretty cool experience. Nice staff and quick service. Super helpful and informative staff working there. Overall great place to get oil changed.Services: Air & cabin filter replacement
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October 2023 by Shawna Vineyard
The guys there really took care of my car and checked for things I wasn't even thinking about. And they were very nice as well! I look forward to my next visit.
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October 2023 by Ken Prudente
The staff is courteous and knowledgeable. Very respectful and answer any questions you may have. They will even talk to you during the each phase if it's your first time. I really appreciated they were upfront about anything I wanted to know.
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October 2023 by C J
Eli and Viny were amazing. They are very professional knowledgeable. This location makes me feel very welcome. Went in to get 2 oils changes and a coolant flush today and we were in and out very quickly. We will not be getting oils change’s anywhere else.
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October 2023 by Matthew Query
This is the worst Take5 I’ve been to. 2 bays open, people standing around on their phones, and I get out in line behind the person already here. The lady out on her phone didn’t bother to walk out to see me and show me which bay to go and was just waving me forward like I knew where I was supposed to go. Then I get in and start service and 2 other cars are immediately serviced. The service after that was good, but not what I’ve been used to.
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September 2023 by Enrique Carlos
Worst service ever. The guy emptied the old oil out of my engine, asked no questions, told me the total balance, and sent me on my way. Not even out of the parking lot, my car makes crazy noises and the engine stop.he never put oil back on my car .and he make excuses like im stupid and gonna believe that.takin my car to Cadillac dealer to haven check, and if it is damaged, someone at take 5 have to pay for it .the guy. He said you car should be ok. To be continued.
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September 2023 by Josh Ehlers
Guy working was good and doing his best, but only having 1 person scheduled on a Friday is ridiculous...oil change was fast and easy, but had to wait over 30min bc it was just him and there were several cars
