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December 2023 by Michael Green
Don’t go here unless you want to be towed. I bought something from the store next door (which shares the parking lot and towing sign with UPS) and was towed. The cost to recover my car was over $500.UPS should not want to be associated with a predatory towing company. Unfortunately there is little recourse or consumer protections in the state of NC for predatory towing.Going to this UPS is not worth the risk. You might get towed while waiting to drop off your package.———————————————————-EDIT: I contacted the customer service email two weeks ago like they told me to and haven’t gotten any response.Also this towing company is not authorized by the DOT because they don’t have insurance. UPS should not want to be associated with a potentially illegal towing company.
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December 2023 by Lee Bolger
I truly like to thank the team at this location for their excellent customer service. I was greeted upon arrival with a smile ?. I was asked how can I be helped? Again I want to thank the team for their awesome service!!!!
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December 2023 by Wali Dah
Besides my UPS store back home from back in the day HANDS DOWN best customer service experience at a UPS EVER …. EVERY TIME. I ride extra miles just to come to this location. Please don’t change ❤️
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December 2023 by jignesh patel
This store is so help full the employees are friendly and they help me to ship and pack my package. This will be my go to UPS store. This is my favorite store from now on. I wish I could give them more then 5 stars
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November 2023 by Anuraag Kulkarni
The team at this UPS Store has an excellent quality of service and a high efficiency work ethic attitude, even during the shift closing’s they had helped me throughout if you’re in need of witnesses for your notary needs. Respectfully, each staff member was my favorite, there wasn’t one person that I didn’t enjoy interacting with. They go above and beyond by making it a point to establish a rapport with us customers. The atmosphere is warm and inviting as the staff members are friendly and attentive,All of my notary, mail forwarding. I enthusiastically recommend with my Highest Regards! ☺️ ???
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October 2023 by Henny
Warm and welcoming store staff. Customer service goes above what the store itself is selling. If I don’t feel welcomed, I could care less for the product. The store held that customer service aspect to a high standard that makes me want to return every time even if I could get the service for free elsewhere. Great store! I appreciate that they are apart of the community !
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September 2023 by Logan Alexandra
What an awesome UPS Store! I am so beyond pleased with my experience of the customer service at this location. The gentleman I worked with was very generous in his willingness to help me carry heavy items into the store, and was so patient with me when I couldn’t find the right shipping label in my email! Both of the staff members I meant were kind, welcoming, helpful, and supportive. They even gave me restaurant recommendations for some of their favorite Indian food in the Charlotte area! I’m so pleasantly impressed with my whole experience here, and when I need another item shipped, this location is for sure gonna be my go to. Thank you for the 5 star service, UPS!
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September 2023 by Richard (BeaconOfLight)
This place is fantastic and a godsend! The experience has been first-class before I even signed up for services and continues to be!The rates are fair and competitive. I have mailbox services here which is great for also receiving packages - a big asset for me who lives in an apartment complex. It can be a great asset if you have a business or just want privacy (e.g., selling on eBay). Most UPS I dealt with have been good with service, prices, and discounts and this place is no exception. Lines are always short and dropping off returns is simple and quick.The folks who run the place here also treat me well, like first-class or family. They welcomed me to the area, warm, friendly and we got to chit chat...they were patient with me with pickup times and receiving a bunch of huge, heavy boxes at once. They even offered me a cold bottle of water and let me rest when it was a hot day and I had to make several trips in the heat to retrieve my large orders. So kind!I give 5 stars for this place and my experience. You'll be in good hands!
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September 2023 by Kaysie Quicano
I just went today for the first time to send a care package and the staff is so nice! the lady was training another lady and they were all very professional and just overall nice! this will become my UPS location from now on.
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July 2023 by Lysol101
To all Mobile Notaries. This store is a must to drop off your documents hassle free and they have the packages to handle documents that are well over 150 pages. So if your in the area and need to drop documents off with confidence. This one you can trust.
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July 2023 by Sophia Zhu
Edit: visited again and the same worker was extremely polite. very pleased with the service!I had a disappointing experience at this UPS Store. The male employee was rude, condescending, and dismissive, unlike the kind and helpful lady who was there during my previous visits. I hope management addresses these issues to ensure a better experience for future customers.
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July 2023 by Pamela Allen
This is the absolute best for all packaging needs. Notary friendly! When you have important documents they are the absolute best!!! Hassle-free satisfaction guaranteed!!! Thank you for all you do!!
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July 2023 by Reina J
This is an excellent location -- my favorite UPS to go to in the area -- really in the city as a whole. I've been there quite a few times, mainly to return Amazon items, and the people there are always so nice, friendly, helpful, and VERY patient. I'll often have quite a few items to return, and they always act like it isn't a big deal. Every single person working there who has helped me has been great and made it always a pleasant experience. As long as I'm living in this area, I will continue to make this my go-to UPS!!!
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May 2023 by Emanuela G.
Service was fantastic, personable and efficient on two separate occasions I needed help with complex tasks (passports). I've been thrilled with it and now look forward to conducting business here whenever needed. Thank you so much!
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April 2023 by Donquese Crosby
This ups store is conveniently located by the university of Charlotte. This is the perfect place for packing , shipping, printing and notary services. The store itself is very clean and the staff is very knowledgeable, friendly and makes a point to get to know their customers. I have had a great experience and will continue using this ups in the future.
