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February 2024 by Abdullah arja
The manger is so unprofessional and rude and definitely needs a training course on how to treat customers.She got mad at me just because I asked why my new ride is not ready for pick up today “as we agreed on the purchase day” and because I asked if not today then can I can pick it up tomorrow and at what time? She answered me with “I don’t know”.
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February 2024 by Sara Affleck
Staff was extremely helpful and polite! I bought cleats from here and had them installed at the store. They feel great
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January 2024 by Fanie Gouws
Ang and her team at Trek Bicycle Store of Charlotte are super attentive to customer needs. They do great work and are very helpful with advice and equipment.
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January 2024 by Michael Smith
Always great service at Trek of South CLT! Thanks Angie!
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January 2024 by Abel ..
Nasty experience here. Staff are brusque and rude and treat you like a jerk; Go ANYWHERE else trust me!
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December 2023 by Kevin A
I recently visited Trek Ballentyne and had an outstanding experience! I want to give a special shoutout to Michael P., one of their incredible salespersons.I was in the market for a new mountain bike, and Michael went above and beyond to ensure I found the perfect fit. His extensive knowledge of mountain bikes and his genuine passion for them shone through. He took the time to understand my specific needs and preferences, and he expertly set up the bikes I was interested in to meet those requirements.In the end, I chose the 2023 Trek Top Fuel 9.8 XT, and I couldn't be happier with my decision. Michael's assistance made the entire process smooth and enjoyable. He truly made the difference in my bike-buying experience.The entire team at Trek Ballentyne was welcoming and accommodating, but Michael's exceptional service stood out. If you're in search of a new bike and want expert guidance from someone who is both knowledgeable and passionate, I highly recommend visiting Trek Ballentyne and asking for Michael P.Thank you, Michael, and thank you, Trek Ballentyne, for making my bike-buying experience wonderful!
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December 2023 by Wally Ross
Personalized service from all the staff
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December 2023 by Kyle Rine
Angela and the team were fantastic in helping me select my first bike. Their knowledge and experience with the local trails helped me decide between two great bikes, and air ended up with a beautiful Roscoe 6! Thank you all for your help in getting me into the sport.
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November 2023 by Joey Bates
Outstanding service. Salesperson was very knowledgeable and patient with us as we looked through different options for our son. Ended up with a very nice used bike. We've bought all our bikes at this Trek store and always have a great experience.
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November 2023 by Caroline Smith
I would give you a 10 for getting me in so quickly and Ange was so friendly and helpful when I called to see if someone was able to help me before driving up there. I was trying to get there before the store closed on Saturday. I was very appreciative that you were able to get me in and fix a broken shifter cable that happened while I was on an BRASC event out of Rock Hill. I was put in a gear to get back to base camp by the SAG crew and rushed up to your store for the repair. The lower score is due to the frustration that the next day when I was riding I could not use the last smaller three cogs as the technician failed to check the shifting all the way through the cassette or he would have noticed it did not go down to the smaller cogs.. Since the SAG set me up to get back in that 3rd one that is where they replaced the cable too. I couldn't understand why I was pedaling like crazy and not getting any faster down the hills until I looked back to see the adjustment problem. On Sunday, I went back to Chapel Hill where my mother lives and the bike is kept since I live in Colorado. I had hoped to go to the Trek store in Chapel Hill and have them adjust it but didn't have time as I left Wednesday and had a lot to get done before departing. I am not back until April (barring no medical emergencies) and I am hoping I can explain to the Chapel Hill store what happened and they can take care of it.
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November 2023 by Christopher Sottile
Thank you for going above and beyond to make sure my son has a bike that best fits his needs. Amazing team and solid product.
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October 2023 by Chadwick Morehead
Disappointed. Came from out town to check out some Treks. Was ignored by the staff as they chatted with each other behind the counter. I almost started to pull a bike down myself but thought I better not. My friend and I were the only customers in the store at the time. No one said a word to us the entire time.Decided to try the Specialized store while we were in town. Instantly greated as we walked in, asked what we were looking for, and an employee immediately started pulling bikes down to try. I test road 4 bikes in about the same amount of time I stood around the Trek store.I'm giving 2 stars as a benefit of the doubt and the store was nice and clean.
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September 2023 by Bob Holder
Excellent service on my initial Dual Sport bike scheduled service Appt. Fast & courteous!
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September 2023 by Joe Ellen
I walked in with a flat, and they were able to swap the tube and keep me moving. Great service at fair rates!
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July 2023 by Vikram Madhusudhan
Great experience. I did some research on the Trek Verve 2 and came in to look at the bike. Steven explained all the features of the bike and let me test drive it.The final inspection of the bike was also done quickly and they got me out of the store in under 20 minutes.Overall very courteous and helpful staff.
