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December 2023 by Sheila Winborne
My family has been a patient of Dr Hawks for years but since Triangle Visions took over the office, the service is not the same. I just called with an eye issue and there are no doctors available to see me today or tomorrow. They offered no assistance or options other than to call Gastonia office or go to urgent care. Urgent Care isn't going to help with an eye issue. Very disappointed in the level of care since the merger. Dr Hawks was always available prior to Triangle Visions.
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September 2023 by Jerome Bennett
Dr. Moore and Dr. Head were both extremely competent and seemed to genuinely care. Claire somehow made a doctor’s visit legitmately enjoyable. Who knew that was possible?!
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July 2023 by Andrea Areskog
Dr. Tammy Hawk is great and I've enjoyed seeing her for years! The practice itself has some challenges. The website is misleading saying you can schedule an appointment, but you still have to wait for someone to call you to schedule. Since my recent visit I've been trying to order contacts and have called 5 times without being able to get someone on the phone from the office who can help. Sometimes the phone will get picked up by a central number who can't help without details from the clinic, and then I am told again someone will call me back.
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February 2023 by Tiara Atkins
I absolutely love this place! Whenever I go, I always get a very thorough explanation of everything that is happening, I always get multiple suggestions about solutions to any problems I may have with my eyes, and I always leave feeling comfortable & happy that I came. Plus, the staff are always so friendly! I love seeing them when I walk in.
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January 2023 by Eb Pinner
I love love love Dr Hawk, I only had a problem with receiving a text that said come 15 min early to complete paperwork. I left work early to arrive to a locked office why send the text to have me late returning from lunch….now that made no sense. Kudus again to the best optometrist their is thanks Dr Tammy Hawk you are such a blessing!Eb Pinner
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December 2022 by Laura Schulte
Dr. Hawks is always great! Since the change to Triangle Vision the administration side has changed for the worse. Had to wait 40 minutes for my appointment and re-complete tons of paperwork even though I did this at the last appointment. Their automated system keeps telling me I’m due for a check up even though I’m not and no one cares to fix it.
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December 2022 by R RArl
I highly recommend Triangle Visions Optometry. Dr. Hawks is very patient and compassionate and listens carefully to any concerns. The optometrist and techs are also very helpful! I was a nervous patient with complicated vision problems, but Dr. Hawks knew just how to help.
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December 2022 by Morgan Thorndyke
I’ve had terrible experiences from late contact orders to long wait times. Today I showed up for an appointment that I confirmed twice and had a confirmation email for. Long story short there was a glitch in the system and my appointment was no where to be found. I should have been worked in immediately, the opt tech didn’t even have a patient at the time of my arrival. When it’s wrong on your end, you figure out a way to get it done. I’m a healthcare worker and sometimes you have to figure it out. The office was dead. Lazy, I’ve never had a good experience over the 3 years I’ve been a patient here.
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December 2022 by Kerry Simpson
Great first experience! Minimal wait time and excellent customer service all around. The front desk staff and tech were both very friendly and Dr. Hawks is fabulous. I had a ton of questions and she answered everything thoroughly without rushing me at all. She even took the time to look up pictures on the internet and pull out handouts to explain things to me. Very clean facility adhering to COVID safety precautions. Highly recommend!
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December 2022 by Joe Surber
Great team at Triangle. Technician had all the latest and greatest technology to image eyes. Optometrist was friendly and knowledgeable. Took the time to understand any concerns I had. Got fitted right there with new frames and lenses. Technician took the time to get every insurance discount possible so I knew I was getting the best deal possible. Recommended.
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December 2022 by V Hurdle
Luv Dr. Tammy! She has been my optometrist for years, and I am thrilled that she stayed on with Triangle. She is very thorough, and always makes time to answer questions! She cares about her patients. The staff is also top notch! Friendly and supportive!
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December 2021 by Holly Duggan
Dr. Hawks was wonderful with my 4 year old son. In fact, the entire staff were amazing and made him feel special and kept it fun. What a wonderful laid back, easy going experience this was. Dr. Hawks is very knowledgeable and her lens tech Robin was as well. Highly recommend this practice to anyone looking for a great eye doctor for their kids. This is it!
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December 2021 by Teresa Pender
Charlotte Optometric Eye Clinic is the most Family Friendly place to visit. You get a warm friendly smile and welcome once you enter the door by the receptionist. Everything is readily available on a clipboard for you to fill out and the waiting room is pleasantly convenient and organized. The Staff members are very courteous and polite and of course so helpful. You’re handled with so much patience and loving care. Tammy never forgets her long time patients. The Experience is Great! ❤️
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December 2021 by Nurtured by Nature
I have been visiting optometrists since I was 13 yrs old, lived many places and therefore seen several different eye doctors. Dr. Hawks is the ONLY one who has ever taken the time to truly help. I told her that following a visit with another doctor at the same practice, I was prescribed contact lenses that I still couldn't see very well with. This is not the first time this has happened, and I didn't know how much to attribute to aging or if this was just incorrect lens strength. She examined me and identified issues that no other doctor had. She gave me a variety of trial lenses in different brands and also humored me when I was questioning that reducing the strength of the lens would improve my sight. She gave me both strengths and allowed me to revisit to ensure I was ordering the lenses that would offer the best results. She helped me find the most affordable options with a rebate code. I am so grateful to have found a doctor who truly cares about her patients more than the bottom line.
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December 2021 by Martha Rushing
I love Dr Hawks, I have been going to her for several years. She is caring & kind & you feel welcome. Her employees are very nice especially... the lady who helps with the frames. I would highly recommend Dr Hawks if you are looking for a new eye doctor..
