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December 2023 by Paige Hardaway
Jokes on me for even stepping foot in this place. Sat in there for 10 minutes in line and not one single person in line was acknowledged by the 3 employees behind the counter. In fact, only 1 out of the 3 of them actually did anything other than stare down at a screen. They didn’t even pretend to care. This is a joke of a location for paying their employees to do nothing. It’s a waste of truists money honestly.
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September 2023 by Melissa Kupec
First time and this branch and my last. The wait time is ridiculous!
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August 2023 by Becky Robinson
Worst bank ever. I miss Suntrust never had any issues with them. The current branch manager is rude. I'm changing banks
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July 2023 by Bonnie Harness
I had been going to this location for almost a year to do deposits for the company I work for. I go about every 2wks. I was told by the new branch manager Rachel that I couldn’t come with that many deposits any longer. I go mid week, not on busy days. It’s not my fault this branch has 5 employees working and only one teller behind the counter. Salma who has mostly done deposits for me has always been kind and helpful. Never rude. Rachel however..you need to manage your location better. I will no longer be coming to this location, you apparently don’t understand the term customer service. Fist come first serve. Do better.
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July 2023 by Z Zaddy
Visited the store and talked to Salma, and and a tall white man with short brown haircut (unfortunately I can’t remember his name) however I felt both of this individuals did not treat me with respect or consideration when attempting to make a transaction yesterday. They did not care to help, or answer my questions with care. They were very dismissive, and they did not treat the other people like this. Not at all what I would expect from Truist, so unfortunately I have to leave this review due to having such a poor experience at this location.
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July 2023 by Elisha Rudy
Terrible service the workers all seem to have an attitude the two times I have been! Also it says online they close at 1 on Saturdays but apparently it’s 12.
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February 2023 by Alex Klaus
Been here several times, and have had repeatedly positive, knowledgeable and expedient service, in particular from Patrick. Happy customer.
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January 2023 by Alex Artuhovski
Their notary Salma is very incompetent and has no idea what she is doing! I stopped by this branch to notarize a couple of affidavits. She refused to notarize them because the paperwork was going to a different county in NC. I personally had a notary license in NC in past. When I called her out on being wrong she still wouldn't listen. The branch manager Soumaya apparently sided with Salma on the issue and I could't complete my request for notary services. Not to mention I had to stay in line for about 40 minutes waiting on the notary Salma to become available, she was already having issues with another client.Well here is what NC Secretary of State web-site says:"A North Carolina notary public may notarize documents in any North Carolina County".What a waste of my time and creating a customer issue!Because of my experience at this branch I'm considering closing my accounts with this bank and moving them elsewherePSI went to a different Truist location and was able to notarize my affidavits with no issues. The notary at the other location laughed and agreed that Ms Salma was wrong and should've notarize my paperwork
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June 2022 by JamesRichard Smutney
Heavy traffic, slow entry, need more directional signs, maps for the baseball park, especially in the parking decks
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March 2021 by Terry Prince
This branch used to be very good.Now with their huge overreaction to the so-called pandemic, I’ve waited for 20 minutes at the drive-through to make a simple cash deposit.Either open the branch or hire more than one teller,.Five cars in line. Same one customer is apparently doing his annual banking run.Five cars in line. Same one customer is apparently doing his annual banking run.Basic understanding of customer service would mean that the manager would come to the drive-through and help.