-
December 2023 by William Blackburn
I had a new account opened in 10 minutes start to finish. It probably helped that I've banked with truliant for more than 20 years and already had my information. It was so easy to do.
-
December 2023 by Brian Vann
Absolutely an amazing branch and Ashley was top tier! I recommend anyone to go for your banking and loan needs!
-
September 2023 by Allah Allah
I am writing to you today to inform you of the new world order on bills and the design I have assembled with youboth.As you know, the world is changing rapidly, and with it, the way we do business. In order to stay ahead of the curve, it is important that we adapt to these changes. One of the most important changes we will be facing in the near future is the way we handle bills.
-
September 2023 by Devinino
Ashley was very helpful and attentive on making sure I got the check for my car loan processed in great timing.
-
July 2023 by Jessica Blair
Ashley and Jen went above and beyond to ensure I was taken care of right before closing! I appreciate the customer service they delivered. Love this bank.
-
June 2023 by serah lockey
Ashley Lyles was very helpful, kind, and had wonderful energy. She assisted me in getting an auto loan. Thank you Ashley and Justin!
-
June 2023 by serah elizondo
Ashley Lyles was very helpful, kind, and had wonderful energy. She assisted me in getting an auto loan. Thank you Ashley and Justin!
-
May 2023 by Tony DiCesare
I wanted to refi my loan I had with truliant to pull at little more money out. I have always had great experiences at this branch. Jennifer has helped me on many occasions at the teller area and then I found out she could help me with my loan. Set a time to meet and 10 minute of my time and I was done. The next day she called me and told me everything came back good and I would get my documents to sign via email. By the end of day it was funded and she even followed back the following morning to check back in. Great customer service and I appreciate their hard work at this branch.
-
March 2023 by Bass Cuts
Great bank I’m a new member and I love it here.
-
December 2022 by Nish Williams
WORST BANK EVER!!!!! I had fraudulent charges on my account along with a police report and other evidence to show that it wasn't me making the charges & yet they STILL didn't credit me for the charges that were made. I immediately closed this account because it was a waste of an account. If you need an account this would be the LAST BANK I would choose let alone a credit union!!!!!!
-
October 2022 by Julia Claire Hatfield
After nearly ten years of being a Truliant member and never having any issues, I’ve been forced to completely change my view of this company- at least, this local branch.I had to close my current debit card due to fraud, and requested Truliant send me a new card (seems like a simple task!). I called customer service who instructed me to go to this local branch to have a new card printed in-store. Upon arriving at the branch, I was told that the card machine was down and I would have to return when it was fixed. Instead of having to drive back to the branch, I figured the most efficient thing to do would be to have them mail me the new card. (The people here don’t seem to understand the hassle of having to take off work early and arrange for transportation just to pick up something that could easily be mailed). Seeing as how the branch is within the same zip code as where I live, I didn’t think this would take more than a day. I called customer service back and they informed me that someone at the branch would mail me the card. A week and a half later, I called back as I hadn’t yet received the card and was told they have no record of a request to mail the new card. They ensured this time that they would make a note to tell Robin at this branch to mail the card this time. They assured me that Robin would be placing the card in the mail no later than 1pm on the day I called. Fast forward two weeks since this issue began, and I have since not received the card. My phone service was shut off, payments have bounced, and I’ve been left to clean up this financial mess all because Truliant is sloppy in their service. My fiancé ironically also had to cancel his debit card in the past few weeks due to fraud, and I watched how gracefully and efficiently Wells Fargo handled his transaction. In the future, I will be banking with Wells Fargo and I encourage any Truliant members or prospective members reading this to do the same.Do better, Truliant.
-
June 2022 by Preston Binkley
Scheduled an appointment to discuss buying a home for the first time. I need advice and guidance as someone who has never been through this process before; Basic questions like "how much home can I afford", or "which loan is best for my financial situation"?Turns out the lady I got matched with (Barbara) for this 'meeting' has absolutely nothing to do with home loans, so from the time I sat down the mood was very awkward and one sided. I really got the impression she didn't care about helping me one bit. All she did was pull out a piece of paper and highlight the "First-Time Homebuyer Mortgage", and advise I use some calculator online to show me how much my monthly payment would be. Like, lady, do you seriously think I have not already done that? If I took the time to come sit down in person with you, it's because I am looking for information I can't already find online. She did email one of their lenders on my behalf and give me his number.I did not walk out of that building any more educated or with any new information, and I sincerely regret spending my lunch break by wasting my time going there. I am leaving two stars instead of one because I think the real issue is not her, but how their scheduling system works. She was clearly not the right resource for that discussion.
-
May 2022 by Julia Claire Perez
After nearly ten years of being a Truliant member and never having any issues, I’ve been forced to completely change my view of this company- at least, this local branch.I had to close my current debit card due to fraud, and requested Truliant send me a new card (seems like a simple task!). I called customer service who instructed me to go to this local branch to have a new card printed in-store. Upon arriving at the branch, I was told that the card machine was down and I would have to return when it was fixed. Instead of having to drive back to the branch, I figured the most efficient thing to do would be to have them mail me the new card. (The people here don’t seem to understand the hassle of having to take off work early and arrange for transportation just to pick up something that could easily be mailed). Seeing as how the branch is within the same zip code as where I live, I didn’t think this would take more than a day. I called customer service back and they informed me that someone at the branch would mail me the card. A week and a half later, I called back as I hadn’t yet received the card and was told they have no record of a request to mail the new card. They ensured this time that they would make a note to tell Robin at this branch to mail the card this time. They assured me that Robin would be placing the card in the mail no later than 1pm on the day I called. Fast forward two weeks since this issue began, and I have since not received the card. My phone service was shut off, payments have bounced, and I’ve been left to clean up this financial mess all because Truliant is sloppy in their service. My fiancé ironically also had to cancel his debit card in the past few weeks due to fraud, and I watched how gracefully and efficiently Wells Fargo handled his transaction. In the future, I will be banking with Wells Fargo and I encourage any Truliant members or prospective members reading this to do the same.Do better, Truliant.
-
March 2022 by Brittney P
I rate this place zero stars. Most of the women who work here are VERY old, bitter, rude, unprofessional, and racist. I literally DREAD going to Susans' window ?. I hope they hire more diversed workers at this branch and workers who actually want to be there and model/display what Truliant says they strive to be. This branch used to have such nice workers but they are no longer there now.
-
March 2022 by Prettishy37 P
If, I could I'll give this location a fu*kingzero. It's 2022 and I dislike writing reviewsbut this needs attention.These people act sooo prejudicein here it's ridiculous. When a Caucasianperson come in here everyone is allsmiles and asking how may I help you.Please beware people of this locationin STEELE CREEK!!!
