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February 2024 by Marquise Harris
I recently had the pleasure of working with Felicita during the loan application process, and I cannot express enough how exceptional the service was. From start to finish, her professionalism, attention to detail, and dedication made the entire experience seamless and stress-free.Felicita went above and beyond to ensure that I fully understood the loan application process. She took the time to patiently answer all my questions and concerns, providing clear explanations that instilled confidence in the decisions I was making. Her thorough knowledge of the loan products and industry intricacies was evident throughout our interactions.What truly set Felicita apart was her proactive communication. I was consistently kept in the loop at every stage of the application process. She provided regular updates, promptly returned calls and emails, and demonstrated an unwavering commitment to keeping the process moving forward smoothly. This level of transparency and responsiveness was refreshing and greatly appreciated.In addition to her technical expertise, Felicita displayed a genuine understanding of the importance of the financial decisions involved. She approached the process with empathy and personalized attention, making me feel like more than just a client. It was evident that she truly cared about my financial well-being and worked diligently to tailor the loan solution to my specific needs.I would highly recommend Felicita to anyone seeking an exceptional customer service experience during the loan application process. She has set a standard of excellence that is truly commendable, and I am grateful for the positive and stress-free experience she provided. If you're looking for a knowledgeable, communicative, and dedicated professional, Felicita is the one to trust with your financial needs.
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August 2023 by Tevon Guerra
1 star is too much it deserves zero all other locations closed on Saturday & this one requires appointments only country a$$ place
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July 2023 by Ms. Durant
I attempted to file a claim with them due to a company I was dealing with breaching contract and me not being able to settle the issue with the company due to them closing. The new company that has taken over has blatantly said they won’t be honoring that part of the contract nor will any refunds be given for the amount that has been added into the loan amount. They refuse to give me my money back. I understand not being able to give me all of my funds back but to not be willing to give me anything back when I have proof the company breached the contract is barbaric to me. I thought they were a reputable bank and would do right by their customers. I was sadly mistaken. I’m not the only person dealing with this issue and wish I had gone with Bank of America or Wells Fargo as a bank instead. The other consumers who are dealing with the same issue have gotten their money back from them with no issues at all. I’m in the process of closing out my accounts and going with a bank that’s going to have my back as a customer of theirs. I will never refer anyone else to this bank
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April 2023 by Laboo
New to the area and chose Truliant as my Credit Union. Nice people and srvices, but drive thru service is horrid. No acknowledging your arrival, so your not sure if they see you. Takes forever to get service. Would like to see a policy of greeting the drive thru, even if to say I will be right with you.
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April 2023 by Tywun Mcwilliams
Manager stepped up in my face after not being able to explain why I didn't have access to my money then I was assaulted by another employee they called th police and I waited they trespassed me . I've been a member for years and did thousands of transactions for hundreds of thousands of dollars. This will cost your bank truliant.
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March 2023 by Sharon Jarrett
I walked in and out within 15min. Jennifer was was very knowledgeable and knew exactly what to do to assist me with getting my existing account profile corrected. Thx Jennifer for paying attention in you training class, it obviously paying off for your clients. 1-Stop banking ROCKS!!!
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March 2023 by Jonathan Timmons
Those guys are the best they got a good team there... Keep up the good work. Atmosphere is warming
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February 2023 by RB 3
Becoming a new member at Truliant, has made me feel more confident. Especially, when you need help solving problems. Such as, your credit report and preparing for a new home. Every employee at Truliant deserves all and more. Their professionalism, attitudes, greetings and more, makes you feel just like you're at home. Thank you for your support and I Mr. RB becoming one of your new members.God Bless,Mr. R.L.B. Jr.
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November 2022 by Belle Leonard
My experience of Other Popular Banks housing hard earned assets does not compare to TFCU interest rates or personal services. Reach Higher..
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July 2022 by Jeffrey Hunt
Kinda short staffed since COVID hit but overall I haven't had many issues
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June 2022 by ZRache Christian
I must say that I was impressed with the professional attitude and knowledge Justina H provided today. Thank You for the great service!
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March 2022 by Nicole Vaughn
They don't communicate with each other. We had to go to the other side of town to verify my husband's ID when they could have just sent a picture to the other bank. Very inconvenient when they could have just helped us out!
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September 2021 by Calvin Cooley
Excellent Customer Service
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June 2021 by Leake Leake
Always friendly and helpful.
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May 2021 by Jose Polanco
Most of the time i come to do cash deposit and the ATM no accept this deposit, this is frustrating.
