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November 2023 by Glenn L.
DO NOT TAKE YOUR VEHICLE HERE FOR ANYTHING!I wanted to give zero stars. I took my car in for a state inspection & an alignment. I got a quote an 1.5 hours later for $2500 worth of work. I needed a $150 alignment & a state inspection. They quoted a power steering flush for $172, a brake fluid flush for $107, rear brake pads & rotors for $497 (I can buy front & rear pads & all 4 rotors for $249), cooling system flush for $172, air filter for $46 (yes $46! They are $10 on Amazon), cabin air filter for $53 (again, $53! They are $11 on Amazon), fuel injection service for $255 & spark plugs for $839 (6 plugs). Of course they said these were all regular maintenance based on my mileage. The car failed inspection because the rear brake pads are 2mm & should be at least 3mm. In 26 years of living in NC & owning lots of cars, I have NEVER had anyone remove my tires & measure my brake pads for a state inspection, EVER! In fact, after moving here from NY, I couldn't believe that they don't check brakes here. According to Tuffy, every other place that I and anyone I know has ever got an inspection at is doing it illegally. It is not a state requirement. According to the statute: "Except as provided in Sub-item (1)(b) of this Rule, inspection mechanics are not required to remove the wheels of a vehicle to examine the condition of the brakes." Sub-item (1)(b) is "there is audible indication (metal on metal) that the brake lining is worn to the extent that it is no longer serviceable; The wheel must be pulled and the brake lining examined when this occurs.". There is NO audible indication on my car, NONE. I change my own oil every 5k miles, rotate my tires & check everything at the same time, my car does not need brakes to the point that it fails inspection. I drive on 485 every day & my car performs perfectly & stops on a dime. There was NO reason for them to pull my tires other than trying to make money off of me & hoping that I didn't know any better.The car has 88k miles on it & most of this stuff is not even recommended until 100k, not to mention that I've done most of it myself in the last few years. This place is trying to scam less informed people. This quote would scare most people that did not know any better. I just started working in the area & was hoping to find a local shop that I could trust; THIS PLACE IS NOT IT. After I post this review I will be reporting this business to the BBB & the state. When I picked up the car & asked for an explanation as to how my car failed inspection the manager, Chastity came flying out of her office wanting to argue. She was very combative & rude, almost like this has happened before.The only positive was that they supposedly did the alignment & she did not charge me for it. However, I have ZERO confidence that they even did it & that it is right if they did do it. I won't know until I get on the highway to go home. Several reviews on here say that this place messed up their alignments & they had to take them somewhere else to get them fixed so I'm not optimistic. I guess I should have done more research before picking a place just because it was convenient & hoping that they were honest. DO NOT TAKE YOUR VEHICLE HERE FOR ANYTHING!! I rarely ever write reviews so learn from my experience & save yourself the aggravation.
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November 2023 by Anton D
DO NOT GO HERE! The price I was charged was more than twice the price I was quoted. They took more than two hours to do a simple service. They take this long because they are looking for ways to sell you services you did not ask for. They are not honest. I will be calling the BBB to file a report. I would give them 0 stars if I could.
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November 2023 by Patricia Jackson
I was there for emission test, that went fine ,the man check my tires and found that I had screw in one of them. I knew that I needed 2 front but that info made me follow thru on getting them. The young lady was very nice also.
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November 2023 by Jeremiah
Got me out the same day, which was appreciated; however any business that has apprehension with giving honest pricing over the phone before the customer comes in is a major red flag. I called in asking about getting an alternator replaced and they didn't want to give me a straight answer. Being pressed for time, I let them do it, but I definitely could've found better pricing and quality customer service elsewhere.
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September 2023 by Jasmine P
This was my first vist to a Tuffy Tire & Auto Service - Ayrsley and the experience was awesome. Upon entrance I was greeted by the Manager Chastity. Not only was she knowledgeable but her customer service was A+ (something that is hard to find today). During my appointment I had multiple services performed on my vehicle and the mechanic's were quick and efficient. I recommend this place to everyone and will be returning myself! Keep up the great work!
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September 2023 by Constance Horton
Everyone super nice. Didn't have to wait too long for service even though I had no appointment. There was a minor problem with the repair; however the manager had it handled immediately and saw to my comfort while it was corrected. I'm sure I will use Tuffy's service again.Service: Tires
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September 2023 by Dawn R.
This is one of the few places that offer to plug a tire. I got a nail embedded in my tire and waited about 1 hour for it to be fixed. The people at the desk were very busy but very pleasant. The chairs in the lobby are quite low to sit and wait, so I decided to have lunch next door at Firehouse Subs. The next day I got a text from Tuffy asking how their service was. It just so happened that when I went to drive my car, my tire was low again. So I responded to the text with the problem. They said to just bring it back in and they would take a look. So I brought it back in and the technician took the car right away and fixed it in 20 minutes. There was ANOTHER nail in the tire. They didn't charge me for the second nail. I recommend doing business here.
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September 2023 by Alyssa Thomas
Drive over 30 minutes to come to this location for services on our cars, we love Chasity. She is always super helpful, keeps us updated on our vehicles, gets us in and out when we come before work, always a good time when we sit in the lobby and talk to her. Thank you Chasity for always making our experience smooth!
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September 2023 by Janita Barrett
I have been coming to Tuffy for the last few years for my car and my family's. Every time we come we are greeted with a smile and shown great customer service and care from Chasity and the other employees. Chasity has went above and behind to make sure myself and my family are taken care of with our car repairs. She has dealt with my extended warranty company on multiple occasions and has maintained a professional attitude through the whole process even when I myself had gotten discouraged and frustrated by them. Thank you so much Chasity for all you have done for me and my family. I highly recommend Tuffy Ayrsley for all your car needs.
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August 2023 by Raquel Boone
I have been taking my car to Tuffy for years and the best part of my service is Chastity, she always greets me with a smile. She makes sure to keep me up to date with what’s going on with my car. Because of her and the great work the techs do is why I travel out of my just to get my car serviced there. I personally recommend this location to everyone I know.
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August 2023 by Hayward Carter
I have been taking my car to Tuffys for years. They were always good, but when Chasity started working there, the business went from good to great. I haven’t even thought about taking my car anywhere else. They are priced fair and you don’t have to worry about them trying to rip you off. I wish more stores has similar services.Services: Steering & suspension repair
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August 2023 by Chad Garlow
Hit a curb and chewed up my tire - in the pouring rain these amazing folks were able to get me fixed up with a new tire in under an hour. The service, friendliness and quality are unmatched. Thank you team!!Service: Tires
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August 2023 by Gary Dobson
I recently took my truck to Tuffy Automotive to have front tires replaced and find out why my truck was leaking oil. Was very surprised of the great service and help from the technician and manager. Very friendly and professional. They don't try to pressure you into getting a bunch of things done you don't really need right now. Thank you so much guys for the help and friendly attitude! I'll definitely will be bringing my truck back if it needs any work done.Services: Tires
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August 2023 by Patrick Conroy
Been coming here for the past six years- if you work in the Ayrsley neighborhood and need to leave your car with them for an inspection or a tire change, it's a stone's throw away. The store manager, Chastity Neal, has been a delight in helping me get my Fiat back on the road. If I ever get a flat tire, or a busted AC line, or a shot compressor, or just a regular oil change, I can always count on her and her crew to treat me right.Services: General repairs & maintenance
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July 2023 by mimi
The lady at the counter was so rude, I have come in on two separate occasions and both times she was rude and dismissive. I get people can have bad days but that doesn’t give you the right to belittle people. Just from that interaction I decided not to even consider giving them my business.First time I came in I was shopping around for oil services. Second time I actually needed service done on my car.I told the girl exactly what was wrong with the car and asked for an estimation on the price. Before I can even finish with the sentence she gos “that’s 150 for a diagnostic” now I get it if it was the engine or some other complicated part of the car but it’s literally a simple pipe on the back that fell off. I also had it checked at another place just to confirm. She gives me the dullest look and repeats what she said.I left right then and there. Went to Midas and had the car fixed within the hour.
