-
January 2024 by Monica McIntyre
Went in for a brake job. We weren't sure which brakes needed replaced. They said front and back needed replaced (~ $1k worth of work). They then added $3k worth of extra work that "needed" to be done. Sorry, any time a mechanic adds on work that I don't ask for, I will immediately look elsewhere. That's what we did. We denied all work - who knows if they were even being honest about which brakes needed replaced at that point.
-
January 2024 by Janice middleton
I was very satisfied with the work done on my car. The only complaint I have is that a barrier was not placed on my floor board to protect my floor mat from getting muddied. The bottom of my doorframe was very muddy as well. Joyce was very helpful and professional.
-
January 2024 by A Pam McRae-Morse
I live in Maryland. When I come to visit my daughter & her family and if I need car services my car is taken to Tuffy Tire & Auto Service every time. However, Ms Joyce Crouse is one of my reasonI keep coming back. She is not only professional, a people person,has a lot of patience & answer all of your questions. It’s not always about Quantity but Quality. That is what Ms Joyce Crouse gives-Quality service to me & her customers.
-
January 2024 by Judith Fletes
The staff members are so nice & helpful !Specifically the manager he took his time to explain & answer all my question , truly recommend this place ?
-
December 2023 by Dennis Harden
wow! really looking good ?. Something is different? Great visual layout, team works professionally and efficiently. Clean ,safe environment where staff and customers can both feel comfortable. The attention to new technology and the communication process was extremely impressive. Nice job ??
-
November 2023 by Lizzie Kenny
If you need any work done please consider going to Tuffys! Derrick has been absolutely fantastic helping me get my car back into good working order. I originally went to him when my tire needed repairing and he let me know there was no charge and just to come back anytime I needed some work done.Well a couple weeks later my car was badly shaking so I brought it back to him on a Saturday. He told me it was my suspension and my tires that needed replacing and scheduled me for that Monday anytime I could come in. The work was quickly done that day in just 1 hour. My car felt completely different when I got back to it, the work that was done should have been done a long time ago and I'm so happy with the result.Yesterday the plastic part underneath the front of my car had fallen down after 10 years of having the car and again I brought it into Derrick and within 30 minutes it was good to drive again. And again no charge for the work. Thank you again Derrick!Services: Tires
-
November 2023 by Cleopatra Ritchie
All the issues I had with my car, they were able to locate and find. Especially when it came to an issue that wasn't easily diagnosable. They kept me in the loop and explained everything to me. Great customer service. My car is running amazing now. So quiet, it's almost like it was when it was brand new.
-
November 2023 by Quadai Palmer
Traveling to spend time with family during a crisis can be very stressful! Somehow my rental car ended up with a low tire. We went to the gas station for air but their machine was out. This staff is very friendly and put air my tire at no cost. I truly am grateful to this team!
-
November 2023 by Carolyn Overman
I really like this Tuffy location. However, I made an appointment two days prior so they would have time to order the oil filter. When I got there, it was very busy and people kept coming in. It took 2 hours for an oil change and tire rotation which left me wondering why I bothered making an appointment. They did good work and informed me of other issues I declined on. I will go back!
-
November 2023 by Rachel N.
Super fast. Not pushy with sales. Very polite and professional. Took me in without an appointment!
-
October 2023 by EL “HELLO THERE”
I visited Tuffy Tire & Auto for a state inspection ($30). Everything passed on the car - they charge an extra $10 if you have tinted windows. The inspection was fast and the waiting area is nice, clean, well decorated, comp coffee, kids play area, clean restroom and you can walk to several stores in nearby shopping area. Everything went well with the inspection- however.... I was also given a list of recommended services which were over $5,600.00. ?
-
September 2023 by Sheree Spears
I love Tuffy Tire Repair. My family and I have been going there for quite some time, and they ALWAYS provide excellent service, great attitude, and they go above and beyond just to show they care. I am grateful for everything they have done. We are customers for life?
-
September 2023 by Jordan Davis
The woman at the front desk was wonderful and accommodating! The service was faster than the anticipated ETA of completing work! Very satisfied with my experience & will definitely be going back!
-
September 2023 by Todd Parker
I needed four new tires to pass state inspection. They quoted me 1200.00 when I was able to buy online for 400.00 for the exact same tire.Ironic sense the Honda dealership only said I needed two tires. I feel this place rips off customers and is not reputable at all. They try to up sell their services and are not honest imo
-
August 2023 by Lo Hunter
Charging people $1200 to change brakes & rotors is insane. like who can afford to do that?The price of the brakes & rotors cost just under $500 at auto zone or advanced auto.It also takes less than 1 hour to do all 4 tires. So they are overcharging almost $700 per hour for labor.I purchased my brakes & rotors & paid under $200 for labor.I recommend going here to get ur oil changed & tires rotated. They’ll give you a free estimate of the work you need on ur ride. You are better off taking it to the dealer or ANY other place at these prices.Services: Tire rotations
