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March 2024 by David Thompson
Fast fix of two zippers.on my roller bag. Huge help
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February 2024 by Ryan Bauer
Daniel saved me and got me out of a huge bind. He was able to fix something on my bag in 10 minutes that two different stores in New York told me I’d have to send in and wait 3-5 weeks for repair. I’m super grateful for his help.
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September 2023 by Hana Forbes
Earic, the sales rep, at this location is so helpful and kind!
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June 2023 by Monica Sealey-Guerrero
I have a tumi bag I came to get the screws tighten (I am a flight attendant l) the worker didn’t even attempt to help me or look at the bag I felt because I was in uniform.
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October 2022 by David Higgs
Fudarius the salesperson was really helpful and great to talk to, and Daniel fixed my broken handle in a few minutes and I didn’t have to empty the bag. Fantastic!
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August 2021 by Colron Chambers
Had a bag break and needed a replacement quickly just before a flight. I was taken care of by a Lovely lady named Yvette or Yvess. Outstanding customer service.
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May 2021 by Tom Wharton
Outstanding customer service. Yenis is the best! Great products + great service = success( satisfied customer that will purchase agin)
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March 2021 by Dora Bracey
Customer service was awesome
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September 2019 by Jerobi
Amazing customer service from one or my favorite brands. The guys repaired my broken handle in less than 20 minutes even with only a few Allen keys, and had me on time with a working bag. A great company and great service. Recommend highly.
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August 2019 by Matt B.
Last week I was passing through CLT and one of the wheels on my luggage was stuck/dragging. I had some time so I stopped into this location to see if there was anything I could do. Manni was extremely helpful and not only fixed my bag, but also changed my monogram tags without me asking (I had mentioned how messed up they were in conversation). He was incredibly polite and courteous. It's days like that when I remember why I bug Tumi!
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August 2019 by Brown Eyes
Yenis and Glen at the Tumi store in Charlotte Airport are awesome!! He was very knowledgeable about all of the products. You can buy luggage, phone cases, key chains, locks, crossbody bags, packing cubes, office totes, briefcases, backbacks, jackets (converts to a neck pillow), wallets, portable battery packs, belts, and umbrellas. Tumi offers free engraving so you can personalize your luggage. The newest collection is the Stanton collection featuring new backpacks and accessories. Come in and check out the newest products by Tumi. #Tumi #ShopTumiCharlotteAirport #TumiStantonCollection #VenusTote
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August 2019 by Tina Lloyd
Didnt buy any luggage, sales person was extremely helpful/informative. Will definitely buy from them when I'm in the market for luggage.
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April 2019 by Chris Foster
Nothing but praise and stars for Team Tumi in Charlotte’s Douglas Airport!
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April 2019 by Eric Lee
I lost a zipper pull on my Tumi duffel during my trip and came in for help. Rita took care of it with no questions asked, replaced the part and even offered to emboss the nameplate while I was there. Super friendly and helpful service. Thank you!
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April 2019 by linda jarvis
I purchased a charger from this store for portable charging of my Samsung phone. The manager Dawn Roberts assured me it would work on my Samsung. When I returned home and attempted to use it, the charger did not work. I immediately called and Dawn told me she would send a return label to me. After waiting over a week I called again, spoke with a gentleman and he told me he would e-mail a return label. I am still waiting 3 months later! Not impressed with their service!
