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March 2024 by VTP
This was my first time renting a moving truck. I decided to try U-Haul's Independence Boulevard location. Duke provided outstanding customer service.During my initial phone call, he patiently answered all of my questions. Once at the location, he walked me through the rental process. I appreciated that he mentioned some other helpful items (such as a furniture dolly and hand truck), but did not try to upsell these items.The rental went so well, I returned at a later date to rent another truck. Frank was very helpful then.I would definitely recommend this location to others. The staff is helpful and attentive. Duke and staff, keep up the great work!
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February 2024 by Jonathon Cardoza
Duke the best gave the best service and helped us out the most. MVP of Uhaul
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February 2024 by Iris Moss
I rented equipment from this location on many occasions and get the same exemplary service every time. The staff there are very professional , knowledgeably and skillful. Buford is an exceptional employee, he is always pleasant, courteous and works expeditiously to get you in and out. Thank you to all the stall and a big shout out to Buford.
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February 2024 by Cruz Ramirez
Great service! Thank you to the wonderful staff. Last and easy!
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February 2024 by Alice Foeller
Thanks so much to Duke who refilled the propane in my motorhome in November! Very helpful. Thank you!
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January 2024 by Joe O'Halloran
Duke & the team are great. They had everything we need for part 1 of our move (will be doing another rental later this month). Don’t see how you could go wrong doing business with them.
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December 2023 by Geordanis Hernandez
More professional customer service. Clean the interior of your vehicles. Don't lie about pricing.
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December 2023 by Sean Van Gundy
The whole experience was great. Duke was helpful and very customer focused. I will certainly be using him again!
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October 2023 by Niraj Patel
Had a great experience at this location for my hitch install on my Honda odyssey. Larry and Destiny were very helpful. Larry saw that I had my family with me and was super prompt to get the job done so I wouldn’t have to wait too much. Thanks for the A+ service guys!
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September 2023 by Karen Justice
It is so refreshing to have a staff who is so helpful, pleasant and concerned about the customer as I found at this U-Haul location. Duke is a GEM! He worked with me to assure I had everything I needed for a safe and successful move. I wish there was more Dukes in this world. Thank you so much!
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August 2023 by Redd Rooster
I don't know why there would be a negative review on here?? Out of trying 4 different uhaul companies this one helped me out. A man named Duke was kind and patient with me even though i was already stressed out he found me what I needed elsewhere and then made me the reservation and he didn't know me from Adam. Shout out To Duke. If you truly need help call him I bet you'll get what you need.
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August 2023 by Erik Austin
Horrible! Holy smokes! This U HAUL ring is tight and dishonest! They sent me out in a truck saying g half tank and I got in the truck said 5 miles before no fuel!!! I even showed them ! They insisted it must be broken gage but it wasn't! I had to spend extra to return it and they did not give me any credit for all that extra fuel. That region person who sits high and mighty on " titles" Vinny? Vince? I dunno but they are absolutely pathetic. Zero customer service. I ended up using Penskr for all my needs now. They are easy to work with they know my name as I get so many trucks and it's fine.
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August 2023 by Phntasy 33
This place has the absolute worst customer service I've ever dealt with in my life! Run to Penske, don't walk. It's worth whatever u need to pay to have good customer service. I actually prefer to give compliments because everyone complains so much but in this case no not possible . FTER SPEAKING TOsome regional Vincent perso I will never ever use U HAUL again. EVER!
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August 2023 by DaiJa Clem
I had excellent service and employment highly professional!
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August 2023 by Александр Радченко
The guys work hard and fast. Thank you for your work. 08.03.23
