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March 2024 by Tata S
I am very pleased with the service and my rental, appreciate it
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November 2023 by Lisa
Lamont was very helpful and helped me gather the boxes I needed for my move. He helped load my car. Was very professional and knowledgeable. He also let me know that if I didn't use everything I could return. Because moving in not fun - he helped get through that part of it and made it easier and less stressful. Thank you Lamont! Great job!
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November 2023 by Julia Atchison
Zero problems with van/equipment rental & return. Everything went like clockwork
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October 2023 by Samantha Martin
The most amazing people. In the center as well as in the back in the MCO. I've never met such an amazing group of people till I met everyone here.
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September 2023 by Tim Kukla
Ask for Monti! He is super knowledgeable and helpful to make sure you have everything for your need. We had issues with another U-Haul location and came here where Monti saved the day. Thank you for making our move less stressful! PS: the store is huge and clean. They have everything you need!
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August 2023 by Don D
The GM is the reason why I keep coming back to this location. Thank you for knowing your business so well and for the great customer service.He deserves a raise.
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March 2023 by Christine Bowman
Staff here has always been helpful and kind. Lamont in installation dept is the best
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January 2023 by Chris G.
Sorry service would not sell me propane because it was raining. Sorry group of Employees shut it down
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September 2022 by Kedric H.
I arrived at this location before closing today to fill my propane tanks. The lady that was working didn't respond to the bell that they have at the propane station. I waited about 10 to 15 minutes for some one to come out and help me. I went to the door to see if I could get help at 7:03 and the lady tells me that she can't help me because they were closed. Now I have to go to a store and spend extra money for propane when I could have had it refilled.
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September 2022 by Kaleigh
Monty helped my husband and I at the Pineville location. He is very professional, courteous, and efficient at what he does. Dispite the overwhelming amount of customers that were there he stayed composed and focused. He was extremely helpful with getting us into our storage unit and was also able to return our truck to this location. Monty is an exceptional example of how employees should conduct themselves in the moving and storage business. This man deserves a promotion!!!
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August 2022 by Jeff S.
Bought moving boxes and the staff were helpful and friendly. Very neat and clean too.
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June 2022 by Jacob Byers
I recently had an awesome experience with this team. I rented a 5x8 trailer at first. And i brought it back like 40 minutes late. Monty the GM checked it in as if it wasn't late to save me the extra day. Then I began asking about renting a truck for the next weekend and Monty went even further to accommodate me by offering a great deal on the milage! Toya at the front desk took care of all the paperwork expeditiously and was incredibly helpful and personable. She made the check out and check in process super easy. Would definitely use this location again!
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June 2022 by Janaya Boyd
Wow! When you visit a uhual location I hope you choose this one! Montay came through for my family after tussling with the customer service representatives. He has amazing customer service skills and knows what he is doing! Especially with my one way move!Toya was super helpful in answering my questions.Thanks Uhual. Our truck was in great condition and safely got us to our destination!
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April 2022 by Gavin Stewart
PROPANE SERVICE REVIEW;UPDATE: I came back the following Saturday and rang the service bell. Within 5 minutes, an employee had come to fill up the tank. I am much more satisfied with the service then I was the previous Sunday.It’s hard to review the service when you didn’t receive any service. I walked inside and was met with a friendly employee who told me to meet another employee outside for the refill. I stood for roughly 25 minutes outside by the propane refill station. I rang the service bell twice. Eventually, an employee driving a UHaul vehicle around the lot told me it would be just a few minutes. After another few minutes of waiting, I left. It didn’t seem very busy at all; it was a Sunday around 3:30pm. In fact, it looked like I was the only potential customer there. I’ll try them on a different day and update this review then.
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April 2022 by Munchiez 716
They customer service suck bad very rude people working there and the manager is THE WORSE she’s incompetent as ever! I’ll never return to u haul I recommend everyone to budget they are very professional. I wish I can give -5 stars
