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May 2023 by Jennifer J.
I have had to do business inside the bank several times from a simple deposit into both personal and business accounts, to opening a new checking account for my teen daughter. We also took out a second on our home through this branch. All transactions went smoothly and staff was kind. They have a coffee bar and hot chocolate open to the customers, as well. The branch was clean and modern looking.
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April 2023 by max legend
This is another weird banking location for me the old manager needs to be brought back he was a great manager but one evening I tried to deposit $140 and the teller only deposited 40 dollars then I seen him put the 100 dollar bill on the side of him seems like it was just sitting there the whole time then he hands me a deposit slip for 40 dollars and I'm like man where is the rest of my money and I can just still see the hundred dollars sitting there on the side he tried to deny I gave it to him and then the other coworkers of his came to calm me down lol I don't know if this was some type of scheme or what so I called customer service to mention it and she was on my side she said it seemed kinda fishy and fraudish
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March 2023 by Adam L.
Literally no clients inside branch and was told they couldn't help me open a business account. They were adamant about not even wanting to help. Pretty pathetic especially with a bank trying to build in the 2nd biggest banking city.
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February 2023 by Elise Pentz
I'm not sure how to leave a review for US bank in general so I'm leaving on here - I opened a business account (after leaving PNC) and they won't allow any mobile deposit over $500 for at least the first six months.. Would have been nice to know as I wouldn't have opened one here since there isn't a branch close. Vital information you should let business accounts know. Closing this account as well as soon as I find a better banking option.
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February 2023 by Keith Valeña
It was my first time to visit US Bank. Caleb the banker was phenomenal. Good hospitality and it was amazing. I applaud him for giving me some knowledge when it comes to pursuing my goals. He is not just a banker. He is a coach and willing to work with you to archive your desire in life. Highly recommended this gentleman (Caleb Badajos) to all the people who have something to get it done.
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January 2023 by Kevon J.
The manager and the entirety of the staff need to be fired at this location. This may be the worst US Bank in all of North America
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November 2022 by Jared
Friendly and helpful bankers. If you need cash, there's a machine literally 5 feet away from the lobby, facing the lobby, that pumps out cash. So if you're making a withdrawal, the machine kicks on (very loud) and everyone looks over, and then bankers have to walk over to grab the cash and bring it to you. The dispenser portion of the machine is transparent, so everyone can see what kind of bills are being kicked out. There has to be a safer, less ridiculous way to do this.
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October 2022 by A
While the tellers here seem really nice, this place has a huge safety issue. I was in recently to withdraw a large sum of money. Not only is their cash machine very loud which draws everyone's attention, but the money slot is in plain view of everyone in the waiting area who can now see it pumping out 100's. The tellers then have to count the money on a desk with nothing blocking it where, again, everyone can see the large stack of money in their hand. I then had to walk a mile home knowing there were multiple people who saw I had thousands of dollars of cash on me. So unsafe! This place needs better privacy practices.
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October 2022 by Corey Saunders
Fast and friendly service. Convenient location if you work Uptown.
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July 2022 by Jacob B
Super fast and friendly service. I like that you deal with bankers and not standing in line for a teller. Not to insult tellers but often times they say they can't help with whatever your issue is and you have to wait again for a banker. This branch seems more personal and friendly.
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March 2022 by Eugenia Brown
Went to go cash a personal check written from my employer and they gave me the hardest time trying to cash the check. It’s as if they thought I stole it or something. I personally feel like I was racially profiled. And I gave them my license and he still asked for my social, which I found odd. I never had a bank do that before when I was cashing a check at their bank. I would not recommend this bank. His excuse for making me go through all of this was because the “check style” changed and he claimed he got an alert. Now I see why there rating is so low. There are so many other banks to bank with that won’t give you the run around. Horrible experience.
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March 2022 by Lilly Sky
Highly recommend that you never invest your money into this company!!! Wish I could give 0 stars.
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February 2022 by Daniel Guin
Well usbank bought out aaa credit card. And let me tell you this bank doesn't know it's head from a hole in the ground. The only thing they do is transfer you and ultimately in the end absolutely nothing gets accomplished and you end up back at square 1. 4 calls later and no resolution. When you try to get an address they all say there is no physical address????? Ummm my head is still spinning like poltergeist trying to figure out what is going on with these people.
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December 2021 by Joshua M.
I have experienced the worst customer service of my life with US Bank, and I'm not being over-dramatic here. I honestly don't know how they're still in business with the attitude of their employees and their inability to both answer and resolve issues over the phone. Instead of providing their customers with accurate information, my time has been consistently wasted and then I've been treated like a child by their phone associates when I try to explain the inefficiencies in their archaic processes. There are plenty of other better banks. Don't choose US Bank.
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August 2021 by Sa Social
If you go here ask for Denean, Tekoa, or Shane! They are amazing!!! So professional, helpful and so kind!!! They made my experience such a pleasant process! Truly appreciate patient and kind bankers.
