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March 2024 by Mary Smith
Excellent Customer Care from all team members.
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February 2024 by Nancy mcrae
One of the most poorly instructed UPS stores along with how rude communication is from employees.I have repeatedly dropped items off at this specific location because of distance to my home and I have never received a pleasant encounter.
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February 2024 by Adam Ward
I came in with a TikTok shop return that was a hot mess (not the UPS store's fault), and the staff was SO kind and accommodating and helpful. They went out of their way to figure out the hot mess created by TikTok. THANK YOU UPS STORE people. Y'all should all be made the intergalactic presidents of UPS!!! Customer service done well!!! (SO patient and kind!!!)
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February 2024 by Quinn Elliott
Ebony was very helpful and friendly!
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February 2024 by Timothy Alexander
Great experience, very helpful and informative employees, high volume and high traffic store but the lines are continuously moving and assisted. And they are very observant ?
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February 2024 by Jim McCormick
Ebony was extremely friendly and helpful during a busy rush at the store. Easy to find shipping options and materials and able to track my packages.
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December 2023 by Deborah Sykes
Friendly workers with speedy service!
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October 2023 by Nicole J
Nice but ridiculously slow and inefficient. Won’t go to this location again!
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June 2023 by Matthew Goodman
A mean, nasty lady with a weird power-trip works here. Watch yourself! Or better yet, go somewhere else.
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May 2023 by Mary Burritt
Wilburn and his staff are very nice, and know their jobs thoroughly. They make a great team and aim to please. Extremely accommodating.
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May 2023 by Kimberly Kuo
Staff is HORRIBLE. Nasty attitude like they are annoyed to have customers. Seldom have I ever been yelled at when walking in the door. Avoid this store and go to foxcroft location. They are so helpful. Plus, no lines.
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May 2023 by Julie C.
Ppl at this location are very nice. Definitely recommend Cecil and crew. I went to a different location and regretted it bc they were not nice to me. I will only go to this location from now on. I use it for Amazon returns.
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May 2023 by Leigh G.
I dread running errands and having to be patient with grumpy customer service people, but it's always a pleasure to walk into the Cotswold UPS location. They are kind, friendly, and seem to get a genuine kick out of helping people. No matter how many items I have to ship ~ or Amazon items I have to return ~ I'm in and out in a matter of minutes. This note of appreciation is long overdue. Thank you!!
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April 2023 by Jeff Muhleman
Entering this store was a terrible experience-not only for myself but for many others. A mean, loud and hateful UPS store female tried to make a line in the store but was not articulate enough to state why or how. And what a terrible attitude! Everyone in line was confused. Myself, as well as others will never go back.
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April 2023 by Jeff M
Entering this store was a terrible experience-not only for myself but for many others. A mean, loud and hateful UPS store female tried to make a line in the store but was not articulate enough to state why or how. And what a terrible attitude! Everyone in line was confused. Myself, as well as others will never go back.
