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March 2024 by Rudy Hurtado
The lady at front desk very rude and doesn't explain with a good manner plus they won't tape up your box you have to purchase a roll of tape for 5 dollars
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January 2024 by Nahun Santos
Liseth is really good at what she do pls needs more people like her.
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December 2023 by Jessie N
I have been coming here for a very long time. And i gotta say, this is probably the best usps that i have worked with.
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December 2023 by Carlos Lopez
am Order That You Inherited From UPS Was Never Deliver To My Address As You Last Report Digested ...
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July 2023 by Bruce K.
Busy location on a busy road, they have full service here though no automated weighing/vending machine in the lobby. Expect there to be a queue during the busier hours (Monday mornings and late Fridays). Sometimes they have enough clerks working and sometimes they do not.You can expect someone nearby to be asking for money. Just walk past them.
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July 2023 by Teddy
It's crazy how you can keep going up on a postal box renting price but I can not access my box to my convenience but yours taking the enter code off is ridiculous
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June 2023 by salaheddine elmarzouki
I dropped my Every Door Direct mail i this location I pay them to deliver my advertising kit, I print out almost 2000 flyers has a coupon excepting the return , it has been so far 3 weeks I don’t receive any single one of them .No body help. definitely not recommended .
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May 2023 by Jada Iman
The lady with the hijab is incredibly rude. This place does not open on time at all. I waited 30 plus minutes after the open of business while this lady wiped her desk down. I asked her what time does the post office open she says 8am. It’s 8:30am and she still refuses to open the door. I never experienced worse customer service at a post office before. Idk if it’s the location or if hijab lady has a terrible life…but it’s truly rude af to have an attitude and no sense of urgency with a customer because you are late. There is no way to find out who the manager is so I hope this reaches the right person.
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May 2023 by T T
I just went here on Saturday 4/22/23 late morning and Thursday 4/27/2023 about 8:15 and it was closed and locked up both times with noone inside. Is this place still open? and why aren't they open during their posted hours? I reschedule my work to make time to drop off and they are not open when they say they will be. this is so frustrating.
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March 2023 by Michael Trivette
One of the best USPS offices in all of Charlotte. The staff members are extremely nice and courteous, especially considering how many customers they see and interact with on a daily basis. This location also offers shipping items, including packaging, boxes, tape, etc.If you need to rent a PO Box, they have plenty to choose from. There’s also a blue dropbox outside the main front door if you need to drop off letters after hours. You shouldn’t have any trouble with parking directly in front of the post office.
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March 2023 by Barbara H.
Delivery to Heathstead condominiums is spotty. Sometimes they come, sometimes they don't. Sometimes my box stays empty for days, other days there is huge 'dump' of mail. They deliver at night, or not at all.Today, March 14, 2023, I got two separate letters from my investment counselor saying two separate pieces of mail were return to him 'undeliverable'. My two accounts have been locked thanks to this. and, OF COURSE, NO ONE IS ANSWERING THE PHONE. Pathetic!
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January 2023 by Ken D.
Great customer service at this location; friendly and efficient employees who are actually willing to do their jobs. Unlike the Charlotte airport location with rude employees who just can't be bothered to help customers. 25 minute wait in line behind ONE other customer. Took a package in related to a damage claim, as instructed by the letter I received from the Postal Service - "take to A post office" - not a specific one. The heavyset lady who walks with a severe limp was just not interested. Told me I had to take it to the zip code where the package was delivered. Letter didn't state that; I pointed that out to her - twice. She insisted she couldn't take the package for inspection which was an out and out lie (as confirmed by the post office I actually took it to). She just didn't want to deal with it. I told her I would be filing a report with the district postmaster's office - and I will be; please don't use the airport location - another customer who came in while my discussion was taking place, grabbed a few priority mail boxes and when I walked out into the lobby, said to me "Don't know how she still works here; she's an a**hole to every customer that goes in.". She's not wrong. Never have I encountered a USPS postal employee this rude and nasty.
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December 2022 by Ojayee
Staff was very rude and nasty. It was ridiculous! I will never come to this location again! Needs new staff asap!
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September 2022 by Michael J.
For some reason they were closed before 4 pm. No note or explanation to be found. Another gentleman present said this was the third time in 2 months that they have been closed during business hours. Give me the job, I'll show up! Will they be open tomorrow? God only knows!
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August 2022 by Ty Morton
The worst customer service, I live closest to this location but drive out of my way to avoid going here when I can. My girlfriend went to this location today and came home to tell me she also had the same experience that I had on multiple occasions when I use to go to this location. Y’all need to do better. Apparently to slack to even scan a QR code for a shipping label. The woman at the desk told her they don’t do it. Thankfully another location did it with no problem, and without being rude.
