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January 2024 by Howard BeattyJr
Amazing staff and manager (Elaine). They were able to assist in troubleshooting issues in minutes that took hours utilizing phone support. Elaine and her staff are extremely knowledgeable and friendly. I highly recommend this location. I was extremely satisfied with the customer service I received.
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January 2024 by Natalie Floyd
Jasmin is an amazing member of the Verizon staff. This is the second time she has given me top notch service. Elaine’s helped too :)
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January 2024 by Jacob Helms
Customer service was outstanding and the staff was friendly. This location is not the closest to my house and yet I will always come here for service, upgrading and trouble shooting. The manager Elaine is top notch!!!
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January 2024 by Cameron Page
The 1 time good 2nd time horrible 3rd time lady was very nice and helped out if there’s a Italian looking guy don’t do it ask for somebody else
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January 2024 by max legend
I went here to do the promotional 1000 there was one very helpful associate I wish I knew his name he was a very informative man but the rest of the associates are just out of touch with their job it's like they know nothing about this stuff and they are dishonest one woman who works here told me I couldnt trade in a certain phone that actually qualified for the promotion which is a lie on the site it told me my phone qualified
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January 2024 by Anne Lupo
Michael Garnes helped us upgrade our iPhones and take advantage of the currrent promotion. He was helpful, knowledgeable, professional, nice and very personable. I highly recommend working with him if you are at the Woodlawn Verizon store. He’s awesome!
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January 2024 by Sarah Witte
I went to this Verizon location for an iPhone upgrade. Michael was the specialist I worked with, and he was very helpful and patient as I was getting my new phone set up. Would recommend this store to all Verizon customers!
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January 2024 by Joni Emry
Incident date- Dec 18th 6:12pmSales Associate -TrevorMy family and I (4 phones) have been with Verizon for 10+ years and after this experience, we are seriously considering looking elsewhere for our cellular service.After a horrible experience with an employee who tried to add $100 plus in accessories to my daughters new cell phone, we requested to speak with the manager at this location who was rude and extremely unprofessional! During our conversation, we informed her that we only wanted to purchase the new cell phone for my daughter for Christmas and nothing else. After listening to our request the manager proceeded to tell us that they didn't have enough time to complete the purchase with us and transfer her service because they were closing soon. Baffled by this response and surprised that we were being turned away because it was only 6:30pm. To make matters worse, there were 2 families walking into the store while we were leaving. And we over heard one of the sales associate say "how may I help you? are you interested in a new phone today?". So, my first question, why did the manager tell us that they couldn't complete the transaction that day? Why did we have to leave? We weren't loud nor irate and then to hear another Sales Associate ask a customer if they were interested in purchasing a new phone, makes me think that Verizon just didn't want our service and they are selective in the customers that they want to help! Following the incident, my husband decided to order the phone online with an agent. Who informed us, that we had the option to pick up the phone at a Verizon Store which we thought was great option, especially being that my daughter was not able to get her new phone before Christmas. The agent instructed us that we would receive an email or text when the phone was ready to be picked up from the store. This conversation took place December 26th (4 days ago) and my husband never received a text nor did we receive an email notification. However, this morning we were notified that the order was completely cancelled and the money that we paid would be returned to our account in 72 hours due to us not picking up the phone. Immediately, my husband called Customer Service and the agent he spoke with said that nothing could be done and he apologized for the error, the agent was not able to see where Verizon sent a notification to us but there was nothing he could do. I'm EXTREMEMLY disappointed with this outcome and Verizon! Not to mention, we have an AWESOME teenager who is an outstanding athlete, A+ student that remained calm through this whole ordeal that impacted her the most!
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January 2024 by Alfred Hamilton
Elaine and her team are awesome!
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January 2024 by Raven White
Travis was excellent! Knowledgeable, Fast and efficient. Great to see customer service still exist, thanks again Travis.
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December 2023 by Cameron P.
3rd try a charm. LOL the lady was very nice helpful just avoid the the Italian looking guy
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December 2023 by J L
Eileen the manager on duty was extremely rude to a customer of verizon for over 19 years. Refused to activate my phone because i “left the phone unattended in their store” after i went to get my ID. Overall very rude and unprofessional of Eileen and i will take this up with verizon execs. UPDATE: I have filed an executive complaint with Hans Vestberg's office as of today laying out the detail events and the behavior in the store
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November 2023 by Kurt Witte
We worked with Elaine who helped us resolve an emergency situation. Her experience and knowledge enabled us to find a solution to a complicated problem. She helped us a lot, and her attitude was great. Highly recommend working with her.
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November 2023 by Britt Herotainment Co.
Absolutely amazing service! Owning my own business my phone is my life. Elaine helped me today and she was incredible! Because of her my company SpiiderGriip will be live and ready to go without any pauses in service! Thanks Verizon!
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November 2023 by Faith Magallanes
I was so glad I walked into this Verizon store yesterday. Travis and everyone else were so helpful and walked me thru a lengthy process step by step, even preparing a package for me to take to FedEx. I had been putting off getting these purchases done and transfers from another carrier completed,but the crew at this location did it all. Thank you so much.