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January 2024 by Patrick Milligan
Darius was great and helped me transfer over from another provider which was a tedious process
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December 2023 by Tanisha Austin
Came into the store because Verizon customer service has been doing a horrible job at servicing me. Marq helped me solve all my issues and assisted with additional services. Thankful for someone so knowledgeable about the products and plans. Verizon you’re lucky to have someone like him because I almost disconnected my service due the awful experience.
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December 2023 by RUTH ATKINSON
Came here today to purchase a new phone. Ryan Johnson assisted me in purchasing the phone that's right for me. I didn't want anything I didn't need. He wasn't pushy nor tried to sell me anything I didn't need. He's very patient ,and very knowledgeable of the phones. Just can't say enough about Ryan. Customer service seems to be awesome in the whole store.
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December 2023 by Carla Battle
Cal was amazing! He catered to my every need. Answered every single question with a smile and I had a LOT. His service is impeccable, I will be back to see him.
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December 2023 by Vault94 Dweller
I had an amazing experience here. I came with my grandmother to help pick out a new phone. Ryan Johnson was the MVP. He answered every question we had perfectly and was a tremendous help. 10/10
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December 2023 by Rebekah Rainey
The staff were so friendly and welcoming! Marq helped us update our phone plans and get new phones. We’ll definitely come back here.
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October 2023 by Julian Simmons
Smooth easy experience. Definitely plan on making this my go to store. Helped me setup my new iPhone and make sure everything was transferred over from my old one and made sure everything with my plan was correct, they also processed my trad-in and gave me a breakdown of how my future bills would look. Very pleased with the service. Easy laid back atmosphere.
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August 2023 by Rishi Parikh
Solved my query in just a second. And very helpful. There is also no wait time. They are too active in their work.
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July 2023 by Wendy Sadler
Nice we returned the internet box
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June 2023 by Kristy Hecht
My phone broke and I needed to replace it immediately so I did not have time to do research. I had asked them the difference between the Galaxy S23 and the Pixel 7 and they told me there are no differences because they are both android. There was also a bit of a compatibility issues switching from Pixel to Samsung which they ensured me would not happen because, again, they are both android. They kept trying to upsell me on 5G after telling them no multiple times. Two different employees pushed the monthly warranty multiple times until I finally agreed to it so I could leave. They also added something to the bill I had told them no for that later I had to remove. Overall, train your employees about the products they are selling and don't add items to the bill not agreed upon.
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June 2023 by CleanSlate Pressure Washing Inc Chris Stewart
Awesome Great Service. I'll travel 20 miles just to come here
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April 2023 by Anjelica Johnson
Visited this store location to pick up newly ported devices and the level of customer service received from store associate Malcolm and Store Manager Zion was highly dissatisfying. I'm a new customer and after not being assisted regarding devices initially and being directed to call customer service- the store manager gave me my devices and basically told me they were unable to assist any further due to it being after 7pm of the store hours. I was also told the store Wi-Fi cuts off once store is closed. If I wouldn't have already been through the long process I would've definitely switched back to my previous provider. It seems as though both store employees were more concerned about getting off on time, and less about assisting with my 3 newly ported lines. The overall customer service experience in this store was pretty disgusting.
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April 2023 by Jessie
Pretty unprofessional management. Watched as my girlfriend and her sister tried to set up a new line as the manager and his employee were too busy as to try and get out the door. Store was closed but they didn't seem really attentive and had a lack of eagerness to help. They were told the wifi cuts off when the store closes....really!? If there was a chance of me switching carriers THEIR experience definitely put a bad taste in my mouth. Poor management! Definitely, the manager needs to be reprimanded. Terrible.
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April 2023 by Wm Jones
I had a problem with my cell phone. He fixed it in two minutes. Gentleman was very helpful.
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April 2023 by Anjelica J.
Visited this store location to pick up newly ported devices and the level of customer service received from store associate Malcolm and Store Manager Zion was highly dissatisfying. I'm a new customer and after not being assisted regarding devices initially and being directed to call customer service- the store manager gave me my devices and basically told me they were unable to assist any further due to it being after 7pm of the store hours. I was also told the store Wi-Fi cuts off once store is closed. If I wouldn't have already been through the long process I would've definitely switched back to my previous provider. It seems as though both store employees were more concerned about getting off on time, and less about assisting with my 3 newly ported lines. The overall customer service experience in this store was pretty disgusting.
