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January 2024 by Darrius S.
I am writing to express my deep concerns regarding the outcome of the recent investigation regarding the cashing of an employee's check at the Wells Fargo branch in Archdale. After reviewing the April 2023 Wells Fargo Code of Conduct, I firmly believe that a thorough review by someone well-versed in our company's policies is essential. I have attached the published Code of Conduct for your reference. Several issues have come to light, notably the failure to address my initial inquiry directly and the evident lack of concern. It's crucial to highlight that the checks issued to my employee, Abdul Malik, were not processed at the Wells Fargo Branch in Archdale but were instead deposited by a competitor, Truist Bank. As per the April 2023 Published Wells Fargo Code of Conduct, a few pertinent questions should have guided the decision-making process: Is it legal? Does it comply with Wells Fargo's Code of Conduct and policies? Is it consistent with our expectations? Does it align with our obligations to our customers or shareholders? Are we comfortable if our decision is made public? Following up on these points, I seek clarification on the following: 1. What legal grounds were cited for declining my employee the right to cash the check at the branch? 2. Do the actions of the employees align with the written Code of Conduct? 3. Is it the standard practice for my employees to encounter such obstacles while attempting to cash their work checks at Wells Fargo? Additionally, the lack of a customary phone call verification, as previously experienced, is not consistent with my expectations or Wells Fargo's practices. I have records of past checks to substantiate this claim. 4. How does this decision align with customer service? The incident led to my employee, Abdul Malik, feeling humiliated and questioned by a Wells Fargo employee. Contrary to my intent of facilitating a simple payment process, he was compelled to open an account at Truist Bank to successfully cash the check. Reference to Page 18 of the Code of Conduct highlights the commitment to respecting human rights and dignity, which seems to contradict the treatment experienced by Abdul Malik. 5. If Wells Fargo stands by this decision publicly, I am inclined to escalate this matter to the media to shed light on the events at the Archdale NC branch. Moreover, the reference to "Roselito Retega" during the investigation differs from the information provided by Kim S. during our recorded conversation. I request the written policies and procedures governing the negotiation of checks by non-customers for clarification. Referring specifically to page 7 of the Published Wells Fargo Code of Conduct, the Duty to Cooperate section emphasizes the need for full cooperation in internal and external investigations without withholding or influencing information, which appears to be at odds with my experiences and the investigation process. Additionally, I have documented evidence of Branch Manager Megan McGrath's failure to acknowledge my initial inquiry, which has now escalated into a formal complaint. This response has left me feeling undervalued as a customer. I am profoundly disappointed in the lack of attention to my original question, leading to a host of unanswered queries that demand immediate attention if Wells Fargo values our business. Once I receive the Policies and Procedures, I will assess them thoroughly to ensure they uphold the integrity of my employees and prevent any instances of discrimination, humiliation, or disrespect. Your prompt attention to this matter is crucial. I eagerly await the necessary information and your response.
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November 2023 by Jeep Guru
Annete handled our banking today. She did a great job.
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April 2023 by V A.
I have been with this banking system for well over 20 years plus in and out of Charlotte. Love the service and how they work hard to make a wrong right. Highly recommend them.
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November 2022 by Sew J
I primarily go through drive-through and the tellers are always friendly. However, the drive-thru is too slow consistently. I don't care if you're only the second car waiting, it's going to be at least two weeks till the car in front of you moves. Fun fact, I'm in drive-thru line as I type this. I've been sitting so far for 20 minutes of no movement for my line or the other drive through line. The illusion of multiple lanes being open, is supposed to give the impression of a devoted teller for each lane. As I said, that's an illusion. I now end this post, still sitting in drive-thru lane.
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August 2022 by Luke Shover
Wells Fargo is atrocious. I spoke with 3 different representatives on the phone today, one who declined to provide her name prior to being extremely impolite, Reagan (Employee ID K006149), and Katherine. After all three assured me that either the next person down the line could help or that what I wanted to accomplish was actually possible, I was informed that the only way to apply for a credit increase would be by doing so at the local branch. If you are a small business owner OR you believe in doing business in the 21st century, I HIGHLY recommend looking anywhere but Wells Fargo. Although their hitching posts may be strong, it seems their technological wherewithal has been spent creating fake accounts instead of serving real customers.
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August 2022 by Trendi Vita
The associate who answered the phone was extremely rude and unhelpful.
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July 2022 by carolyn rockett
I have had many issues with Wells Fargo since it bought out Wachovia, but today was the nuts on the sundae: had my son come in from out of town, went into the bank to add him to my box and no one was there. Not one person, outside of the teller, who cannot do business type transactions, said she could make an appointment for me but it would be 3 WEEKS. What is going on? There were 2 tellers there, said If one is sick they have to CLOSE the bank! I will say Annette ( the teller) was there and she did everything she could to help me.
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February 2022 by Andrew Wyatt
The worst customer service I’ve ever experienced at a bank. Should close this location ASAP.
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December 2020 by A S.
Hands down the worst customer service I have ever had! It is Covid-19 and the inside of the branch is closed ( for who knows what reason), my husband and I finally have a day off together to close out our account here. Went to the drive thur and where told they could not help us, however we could drive out of our way togo to a branch that is open to handle our business. Always rude staff here and the Manger stated there was nothing they could do ( shocker there!!! As that is what they always say). However if you back at a credit union (while branches inside are closed) you can still use the drive thur to do full service. Not sure what the fee's you pay for at this bank and what they go towards but clearly they only want to take your money and not do what is right for the customer. I would never give this one place a penny of my money ever again. And the manager snapped at me like I was a d*** little girl ( however I have been in the financial world for over 20 years) banks and credit union's so I would say I know a thing or two about it. Whatever you do save yourself self some time and drive down the road to Bank of America or First Citizens Bank at least they are not in the news for constantly doing things illegal or taking your money or homes during tough time. I am so thankful to say I bank at State Employees' Credit Union and if you ever have the opportunity to join on you should!!!
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November 2020 by Michael Messana
My fiancé and I closed on our first home today and Joseph, the branch manager helped us out. He went above and beyond to make sure everything was taken care of for us, even though we didn’t have an appointment. He made our day much more relaxing and we would recommend his help to everyone. Thanks again Joseph.
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June 2020 by Tania Kazakova
After many years with this branch we will close our accounts with Wells Fargo and will look for new bunk for our family with better costumer service. We cannot be more disappointed!!!!
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April 2020 by Doretha Thomas
I have banked with Wells Fargo Cotswold for approx. 7 years and will continue. You can always count on top quality service. They practice customer service excellence.
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February 2020 by Ashish Pariyal
Visited today for opening a new account. Colton was really helpful & explained everything in detail.
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February 2020 by Grace Miller
Love this location! Colton (personal banker) and Joseph (branch manager) we’re so helpful. I brought in info regarding my entire financial situation and they guided me on how to get organized, help me make phone calls and direct me to the right people. Much different than my experience at a different location where the banker basically just told me to do everything myself online. People like these are reasons I continue my banking with Wells Fargo.
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January 2020 by Alcides B.
This branch here at Costwold on Sharon amity rd it's so efficient! the entire team is concerned and it's constantly making sure to take care of you as professional as polite and as quick as possible, this branch makes all the other branches look bad thank you Wells Fargo @ Costwold.
