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October 2023 by Erica Robinson
The service was awesome
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July 2023 by Oscar A.
At 11 pm there is only one cashier and a long line of 15 people..... i dont know if thats the way they work, there was another person but only doing (i don't lknow what) in the back....
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April 2023 by Jen S.
Their "supervisor" Amy is the most unprofessional person I've ever encountered in a business setting. I tried several times to explain that Western Union has a glitch in the system that made a previous transaction to a bank account for a business in Guatemala into a personal transaction as if I was sending to an individual and therefore the money didn't reach its destination and being that it was a mistake on Western Union's end they should allow me to reprocess without having to wait a 24 hour period. She continued to direct me to call WU myself to explain this and I told her I had done so twice already & I felt that because they are a call center in the Philippines I didn't think they understood the issue at hand. She reacted aggressively and rudely told me that they speak English in her country better than in any country she added and she mentioned herself being from there. I explained that it wasn't about the ability to speak English but about comprehension of the situation in the US and the system in the US. There is a clear difference between speaking a language and comprehension of policy and the system errors. She walked off after raising her voice at me and left me trying to resolve my issue alone. Western Union shouldn't use PLS as a third party if they hire rude ignorant people and even go as far as promoting a person with such a low educational level in a management position. I own my own business and have extensive skills in customer relations so I give the service industry the respect I expect in return. I will be contacting their corporate offices to address this issue directly with Western Union and PLS. I do not recommend doing business at this location
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April 2023 by Mary M.
Collective shiesters at the Arleta store.They tried to charge me $50 to cash a check and said it was a western union charge . When I called western union I was informed that here was no w u charge. Then I called the pls in van Nuys and was told the cost was only $30. So these shiesty people went down on the fee.They tried to steal my money.
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January 2023 by David O.
virginia was very helpful and made my experience smooth and fast definitely will come back here.
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September 2022 by Bryan R.
Customer Support@ Western Union number +1(8OO) 58O-664I. Phone number is for Accounts & Billing. Office timing 9AM-8.30PM,
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July 2022 by Armengol D.
Today I walked into PLS saw a big line, as you can imagine the first thing that comes to mind is great how long am I going to be here on a Friday. As I was filling out my check and getting ready for my time at the window I found it a little difficult because I constantly had to stop because the line was being taken care of so quickly that I end up endorsing the check and putting my phone number at the window. To my surprise when I got to the window I was greeted by not only the staff but the managers on duty I did recognize the manager from another location in Lynnwood which used to be my main location I can see that the customer service transferred along with employee I must say this staff is on point when it comes to communicating and keeping the flow of traffic moving without lacking any customer service in the process. PLS I've been a customer not only with a personal account also a business account looking forward to continue doing business with you thank you for investing in your employees and promoting within it reflects the type of company I would like to do business with. Way better customer service than Union Bank where I briefly went to. Thank you
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May 2022 by Hayle C.
no vayan aquí repito no pierdan su tiempo y vayan aquí!!! primero y para la mayoría, nunca tienen trabajadores estables allí, siempre están contratando y despidiendo trabajadores. y luego vienen estos trabajadores nuevos y tratan de dirigir el espectáculo a su propia manera. tienen actitudes negativas y son ghetto. ¡¡y hacen fraude para su información!! los trabajadores allí hacen fraude con sus amigos. tienen amigos que entran y cajan cheques. no ser racista pero esta negra de ghetto que trabaja ahi con trenzas estaba haciendo fraude con un tipo que hablaba muy fuerte delante de todos.. sin verguenza!! el tipo dijo que nadie cobrará su cheque pero le dijo gracias fam por hacerlo y le dio $50. tenga en cuenta que están hablando muy fuerte delante de todos mientras hay una larga fila. ella no llamó y verificó el cheque o nada, tenga en cuenta que es sábado para que nadie abra. y él dijo que es su primera vez allí, pero tan pronto como trato de cobrar mi cheque cuenta que he estado ir a pls por un tiempo, ella se negó a cobrar mi cheque y me dio actitud. ¡así que por favor no vaya aquí para cobrar su cheque! ¡¡no sabes si aquí pueden estar utilizando tu información por razones fraudulentas!! les advierto chicos, por favor sean inteligentes!! y por favor ustedes deberían prestar más atención a quién contratan. y una sugerencia no intente ser perfil o ser grosero... no sé su nombre de lo contrario id dirección a ella por su nombre, pero la chica negra que lleva un "servicio al cliente" de manga larga gris necesita ser despedida!!! ella es extremadamente ghetto, y ella es grosera, perfiles, y está haciendo fraude en fuerte y tomando el dinero de los clientes!!! en frente de todos. desafortunadamente, la mitad de los clientes hay solo hablantes de español, por lo que no pueden entender toda la mierda que pasa... ¡tan tan sombroso!
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May 2022 by rayna r.
do not go here i repeat do not waste your time and go here !!! first and for most they never have stable workers there , they are always hiring and firing no workers. and then these new workers come and they try to run the show there own way. they have nasty attitudes and are ghetto. and they do fraud fyi!! the workers there do fraud with there friends. they have there friends come in and cash there checks. not to be racist but this ghetto black girl that works there with braids was doing fraud with some guy talking very loud in front of everyone.. no shame!! the guy said no one would cash his check but he told her thank u fam for doing it and gave her $50 . mind you they are talking very loud in front of everyone while there is a long line. she didnt call and verify the check or nothing , mind you its saturday so no ones open. and he said its his first time there, but as soon as i try to cash my check mind you ive been going to pls for a while , she refused to cash my check and gave me attitude. so please please do not go here at all to cash your check! you dont know if they can be using your information for fraudulent reasons here!! im warning you guys , please be smart !! and pls you guys should pay more attention to who you hire . and a suggestion im not trying to profile or be rude.. i dont know her name otherwise id address her by her name , but the black girl who wears a gray long sleeve "customer service" needs to be fired!!! she is extremely ghetto , and she is rude , profiles , and she is doing fraud loud and taking customers money!!! in front of everyone. unfortunately half the customers there are spanish speakers only so they cant understand all the s*** happening... so so shady!!!
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March 2022 by Talal S.
I met my friend tonight and told him I am sending money to my sister in Syria and he said, he is sending money to Egypt. We both live in Glendale, so I said then come pick me up so we don't have to go in two cars. I usually send the money from the office in Glendale on Central Ave. We both went there to the other office, and waited in line and we came to the window and my friend said, I am doing three transactions, two for me and one for him. She said, Juan, that is her name, you cannot do three transitions. He said, I am doing two and he is doing one. She said, 'Since you came together to the window and not one at a time, you cannot do but two transactions!!! I said, I am sending money to my sister in Syria, and he is sending money to Egypt. She said, no, you are splitting his three transactions!!! I asked for the manager and she said the same idiotic thing exactly!! You should not come to the window together because you are only allowed 2 transactions per person and since you came together to the window, you are only allowed 2 transactions as if you are one person!!! I thought that she was kidding!!! This is too unprofessional to believe! I am filing a case with the BBB and the Consumer affairs and I have the time to do that. So that they cannot abuse people like this...I know that there is a fear of money laundering in this area...but how can you say that sending 100 dollars to my sister in Syria and my friend sending few hundreds to his family in Egypt, how can you say that this is not allowed!!! No wonder you have that low rating, because you are limited mentally for sure to say if you come to the window together, you cannot split transactions....Why Glendale Western Union does not say that when I do four transactions at the same time every month on the same day? Who lets these employees act like this!?
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February 2022 by Rosio A.
This place is fantastic. They always help me cash my checks....!!!! I had a good experience a couple nights ago when I had my check. Casshed by a very polite helpful young man..... I can't remember his name .... He was so helpful . Went out his way to accommodate me and my wet check..... He didn't tell me to stand aside but dried the check himself!!!! Now that's helpful and OUTSTANDING CUSTOMER SERVICE. HAD ON LOTS OF GOLD JEWELRY AND WAS DRESSED VERY NICELY... ONLY MAN WORKING AT THAT LOCATION.... U MADE MY WEEK THANK U AND KEEP UP THE GOOD WORK
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October 2021 by Nancy G.
Rosa was so much help! I went in for the first time and she was helpful, informative and made the process so easy and fast! Thank you Rosa!
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April 2021 by Najia M.
Went there for a money order at 10 pm I needed for early the next morning and they were great. Everywhere else in the area stopped issuing money orders at 8 pm. I first called them to make sure they're doing money orders at that time and they actually picked up! Great customer service and reliable. A little bit of a wait in line but the money orders were free and the staff was very nice.
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January 2021 by Lourdes Aguilar
(Translated by Google) Thieves specifically in this one. They stole $ 100 from me when I went to claim them, they came out angry and did nothing(Original)Ladrones específicamente en esta. me robaron 100 dólares cuando fui a reclamararles me salieron enojados y no hicieron nada
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August 2020 by Hunny I.
I try to send money out of the country but they have toooooo much question of why im sending that amount of money to my sister,, anyway if u wanna send money using western union better go to van nuys and nordoff,, there's another branch of western union there and I didn't had a problem sending a large amount of money no question where i get my money i worked for !
