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December 2023 by Lauren W.
The bakery, or should I say BARKery, treats are adorable!! Staff was super friendly and can't wait to share these holiday treats with my dog!
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November 2023 by Kiara Lee
They did not listen to any request I gave about not cutting all of my dogs hair off but proceeding to do it anyway. I shouldn’t have paid and I should report them for not doing what I asked. I personally believe they did this on purpose because they didn’t like my approach to what I wanted for MY DOG! They also were rude when I was expressing my frustration. You can tell they cut her too low because you can see her skin. Would never go again. i don’t even want to give them a star but i have to
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November 2023 by Bobbie McCann
Fantastic place for dogs. Our neighbor referred us, and we are happy he did. A small boutique space that is not hectic and unorganized like most grooming places. One of our bichons gets anxious with a lot of commotion, and he didn't here. The grooming was true to the bichon cut, with precision and smooth blowout.Woof Gang has nice retail, too, including food. They carry a fantastic assortment of baked treats that I have not seen in other stores. A smooth transaction through the entire process and very friendly people working there.Highly recommended.
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November 2023 by Kari VanDerwerken
Have been taking my two shih tzus here for quite some time but have recently been more and more disappointed with the cuts. Today I took them and when I got home noticed that the hair on my dogs face above his mouth is cut down to skin. Other parts very uneven and choppy looking. Frustrating when you pay $70 and then tip.Also paid an extra $20 a dog today because we had a medical emergency and had to cancel the evening before their appointments last time.Called to speak with Manager and was told she works remotely and is hardly ever there. I asked if they could please have her call me. No call yet.
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August 2023 by Paula Lima
Really nice and welcoming place. We are from out of the state and needed a little care for our Muffin. Tammy was friendly, helpful with great skills. Thank you so much!
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June 2023 by Chris Fuller
Our pup’s cut looks amazing!The team was so awesome, and loved our baby very much.
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June 2023 by Meredith C.
I don't typically write a bad review but we wont be going back and that makes me sad because it is so conveniently located and I had such a good experience the first time. I had an 8:00 AM appointment and when I got there she did warn me that she may have to cut my dog short due to matting and there may be a matting fee. This surprised me because this has happened before and I've never had a matting fee, but she did warn me. I also asked how long it would take and she told me it typically takes 3 hours but it will probably take longer because of the matting. I planned accordingly that it would take upwards of 3 hours. Right at 2 hours they called saying he was ready which is exciting it was quick but I had not planned on that and was not ready to get him. They then called a couple more times and were a bit sassy. We ultimately were charged a $20 late fee which I was blind sided by and had no idea this was something they did. I was also unhappy that I was penalized for them being quicker than expected. I was also charged a $40 matting fee. She did tell me there would be a fee but I had no idea it would be this much. They just shaved him anyways so I'm not sure why we were charged this fee since they didn't try to cure the matting. I've never seen this as a fee before at other groomers we have been to. When I called to book his appointment, they were booking a month out, which gave him a lot more time to mat when I knew he needed a cut. He has been whining ever since I picked him up so I assume he is in pain somewhere. He is also very red. He was matted once before and we took him to a groomer near where we used to live and they did a better job. We will be going back to our old groomer, regardless of the drive. They did not charge us any of these fees, and they did a great job shaving him but keeping his shape.
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February 2023 by Tesh R.
bought doggie donuts for chester's gotcha party. friendly and helpful staff- even provided a box so the toppings didn't get squished. they were a huge hit!
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February 2023 by Jennifer Burcham
I’ve been going to this location for almost a year and it’s always great service. Tammy is wonderful with my little dogs.
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December 2022 by Victoria Coulter
I initially switched to Woof Gang to follow Sierra, but I have fallen in love with the entire experience. Sierra does a fantastic job EVERY TIME on my dog Boomer. She has a genuine love for him which puts me at ease when I drop him off. Plus, she takes pictures and is flexible with my work schedule. The ladies up front are also so welcoming and helpful. I can’t say enough good things about the company. Thank you, Sierra and Woof Gang, for taking such good care of my baby.
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December 2022 by Yera Chokshi
I’ve been bringing my pup here for over 3 years now and it has been an excellent experience all around! After several bad experiences at other grooming locations, he is always happy and comfortable here. Tammy and Olivia consistently do an amazing job with grooming services and they never take more than a few hours. I could not recommend them more!
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December 2022 by Brittani Newman
We’ve been taking our Yorkie here for a full grooming every 5-6 weeks for a year and a half now and couldn’t be happier with the high quality service we receive! Bear loves his groomer Tammy - she is seriously the best and always gives him an incredible cut! Cannot recommend their grooming services or Tammy enough!
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December 2022 by Holley H.
Our sweet Mo looked adorable when we picked her up! Great job. Perfect location.
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November 2022 by Mayra B.
TAMMY is the ABSOLUTE BEST groomer in CLT!!! I cannot recommend her enough to all pup parents. My sassy female husky, Snow, has been seeing Tammy for over a year and she loves her and looks amazing after her monthly grooms. When a husky is happy to see her groomer...you know the groomer is TOP of the TOP and truly cares about the pup :) Tammy - Thanks for your amazing work and care with Snow! We truly appreciate you!
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September 2022 by Dacquin C.
I've been taking my dog here for over 2 years (not much during the pandemic). The services started off well but recent times have taken a turn for the worse. My dog had a full groom service in which he was the last appt of the day. It didn't go well AND they charged me an additional fee for handling. Now I understand why the up-charge. He was in pain! They kept cutting his skin with the clippers. He was nicked in 3 different areas; scrotum, tail and butt. I could only take pics of one area b/c he was so guarded, in pain and I had to take care of his wounds. I sent the pics to the manager in which she denied/explained that they always cut low in that area. I said he's been groomed there before and this never happened. So she said she'd get back to me once speaking to the owner. That only happened when I reached out to her multiple times over a course of 3 WEEKS. The owner was no better. People can be polite when talking but actions display otherwise. And It saddens me when others don't own up to their mistakes. Although I'd already resolved not to ever return ,they had the nerve to make that suggestion. She also said she's send a small refund for the inconvenience, only b/c I asked. That was also 2 weeks ago. And I'm not holding my breath for that. If you're considering this place, Please don't waste your time nor money. (Only good thing I can say is one of the front desk ladies I really like and will miss her) she's the only reason for the 1 star.
