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February 2024 by Amanda Dean
I was really disappointed tonight. My husband’s wedding ring needed a repair. Because it was tungsten and couldn’t be repaired, they suggested to issue a refund and reorder the ring. However, the ring was discontinued and we couldn’t order it and they couldn’t price match a similar one. They issued the refund first and we couldn’t reverse it. I had to give my husband’s engraved wedding ring back and left without one. This was very upsetting.They did try to help, but I recommend to not offer this refund option unless they’re sure a customers ring can actually be replaced. Wedding bands are sentimental, and it was very upsetting to leave without a replacement ordered and without his original ring.I have gotten my wedding ring cleaned here many times and they’ve been super nice. Just really wanted to let them know why this was so disappointing tonight so it doesn’t happen to someone else.
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February 2024 by Ms. Bentley
Saleswoman could not tell me the weight of the earrings stating they did not have a scale. How do you buy gold without knowing the weight? Seems to be costume jewelry in that case.
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January 2024 by Tia Lee
Ed Ed Ed ! Is Like Literally Amazing! He Delivered! His Service 20 Stars! Highly Recommend If You Want To Leave Super Satisfied!
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December 2023 by Jorgie McClendon
Dalis at this store is awesome. She will take care of you. Top tier shopping experience.
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December 2023 by Andromeda Foley
For my birthday next week can’t wait
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December 2023 by William Washburn iii
Demarcus was awesome and helped me with everything I needed! A+ service!
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December 2023 by Sharon Snead
Ms.Dalis was very nice and helpful she had a lot of patience with me she help me make a good choice ?
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October 2023 by Felipe Samper
The experience was great I got my engagement ring for my wife and I had to down size it because my wife finger was smaller but Dalis help me with all my questions and her service was excellent!
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October 2023 by LaShae Ford
Dalis & Marcus was absolutely amazing and helpful!!! Than is for hiring quality, it means a lot!!
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August 2023 by Lisa H Berrie
I’m telling you I was so surprised at how nice he was! Come to find out! He’s the District manager!!! Robert!!! Thank you so much
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July 2023 by P Fonta
I needed a diamond replacement/reset on my engagement ring. When I went to pick it up Vanessa was so sweet, she has a great personality & was very helpful. Absolutely love Zales & highly recommend them for all your jewelry needs.
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July 2023 by Lee Stocks
Great customer service, took time to take care of my questions and ring. Toni help me with a my purchase in store very happy with her helping me, Troy Stocks.
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July 2023 by Tavaris Hamilton
Nice workers. Had a problem that needed solving and the manager took care of the issue. She has my gratitude
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June 2023 by Bettina D
Wonderful experience with the ladies. Charity, Toni and Vanesa took the time and was so patient with me. Love them! Will shop again.
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June 2023 by Tiffany Taliaferro
Thanks, Vanessa.I love my purchase.I am a happy customer!
