Ferguson Ace Hardware is known for its friendly and helpful staff, offering a neighborly shopping experience that many customers appreciate. Unlike big box stores, employees are eager to assist, ask if help is needed, and stay current with local trends. Customers often find the staff knowledgeable about products like plumbing fittings and are impressed by their ability to listen and help fix problems. The store has a good inventory of items needed for repairs around the house and yard, with prices considered good by shoppers, especially when compared to larger stores like Lowe’s or Home Depot. While some customers wish for later hours and find prices slightly higher, they value the personal service and the absence of hassle in purchases and returns. The store's neat and well-organized environment adds to the positive experience. Overall, Ferguson Ace Hardware is seen as a reliable, helpful, and community-oriented business that consistently provides excellent customer service and quality products.
