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November 2023 by Timothy Johnson
I love this place. Great deals. The staff and manger Winter are very friendly and helpful. I was even impressed Chris the hardworking delivery guy who was polite, helpful and well mannered. I've ordered many items on 3 separate occasions since they opened and I'll continue to shop at this store.
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November 2023 by Darrell Overcash
Absolutely the best customer service in town very helpful patient and explained all options and service plans , her and her helper yesterday Sunday was the best, from the greeting until load was on the trailer. Thanks winter and sorry I didn't get your helpers name but we did talk about the castle. Good job .
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November 2023 by Shay Lucas
Winter was ABSOLUTELY AMAZING! I called before I came because it was a hour away and I wanted to make sure they had the mattress I was wanting, her customer service skills on the phone were outstanding, but her skills in person were even better! Her job wasn’t just to sell furniture her job was to make sure we left happy and satisfied with our new bed and desk! 10/10 RECOMMENDED AND WILL ALWAYS GO TO HER FOR EVERYTHING OUR HOUSEHOLD NEEDS!
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November 2023 by iOSDroid718
LOVE THIS PLACE! Both times i came to this store customer service is top notch and Winter is the BEST.
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November 2023 by Brandy Hyman
We had a wonderful experience at the China Grove location. Tyler greeted us as soon as we came into the store (with a smile)and asked us how he could help us. I had spoken with Winter on the phone so we worked with her. She went above and beyond my expectation of customer service! She asked all of the right questions and made sure we were 100 percent happy with our purchase before leaving. Thank you Winter and Tyler!
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November 2023 by Stephen Mangum
Winter is incredibly helpful & knowledgeable. Awesome awesome awesome store director. Her trainee, Adam, is super kind too. They helped me find an incredible sectional & washer/dryer that will go perfect in my house!!! I’m gonna furnish my entire house from this place
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October 2023 by Sharon Gilmore
Although originally when I came in the store & met Winter, I felt the same as most of the reviews shows that her customer service was good, however I visited the store many times prior to purchasing because I had my eye on this set on clearance for our guest bedroom. Had spoken to Tony & a couple other employees prior to speaking with Winter. Winter & I was the only ones in the store the day she took me to the back in the warehouse. She slapped each piece with her hand & promised that they’d be there because she’d taken it out of inventory, so it wouldn’t show. Keep in mind from day one, I knew there was no mirror, however Winter & I negotiated that I’d get the night stand because China Grove did not have the mirror to the set that came with it. What I did not check with the fast talking was that she didn’t type night stand info on the paperwork, she’s real slick. So after watching this set for a couple months, coming in showing Winter the ad on my phone of what should have been included & the price drop(she was Not aware), I paid & she held the set the set for almost 2 weeks. Imagine how I feel after waiting & they get here & I already know there’s no mirror to this set but the replacement piece(night stand) was not on the delivery truck nor did Ms Winter type it on the paperwork. Felt definitely deceived by Winter, there was no confusion on my part, we had several conversations personal & business. Fast forward, the day they come to bring the furniture, I will not sign the paperwork because my night stand to replace the mirror wasn’t on that truck but of course it wasn’t because Winter did Not type it on the paperwork. Now, we realize the bottom of the dresser is damaged & even the box of the headboard looks damaged of which we didn’t even unbox. This was the biggest mess & No, I did not ever deal with Winter after that. It was Tony that called me back to ensure that I would get a full refund, not the manager Winter. As the one in charge & the one who did wrong she should have reached out. They delivered this furniture Thursday morning, picked it back up Friday morning & still no call from the manager. They held my money & I gave them through the weekend thinking Winter herself would call, she did not, so I called. No company can keep your money like that, but she absolutely did. I got my money back because I called, she wasn’t there & walked in with my receipts & Mercedes refunded me. This one experience with Winter & the dishonest nature that she applied when dealing with me has made me vow to never buy from your company. She may have good reviews, but from my experience, she is not what you see. She makes the deals & the errors & then ducks & hides to let Mercedes deal with the clients she’s messed things up with. Live real close by & once again been in many times, Do Not be fooled by Winter, she is not Honest. Thankful to get my money back & if Winter told anyone above her pay grade that cares that she reached out to me as the manager, I’m saying again that she’s a liar, Tony called to say I could get a full refund & that was the end of it. Appalled at this entire experience, & will not urge anyone to visit that store.
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September 2023 by Joshua Greene
Went to the concord parkway store and had to come to china grove there were issues with the order not being a complete set. Merecedes, Toni, and Tyler were absolutely godlike with the customer service and help in fixing and completing my order. Will not ever go to any other place I’m only going to American freight in china grove.
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September 2023 by Tammy Efird
I love the store! Tyler and Mercedes were a great asset! They went out of their way to help us! We ended up making a purchase and will be back!
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September 2023 by Joshua Dayvault
Emily was my sales representative. She had extensive knowledge of American Freight's merchandise, as well as a comprehensive understanding of my wants/needs based off of my budget. Her attitude was amazing, she was punctual, and she helped me turn my house into my home with a fantastic furniture deal. I recommend her to anyone looking for a good sales representative who can give you the best deal American Freight can offer.
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September 2023 by Misty Hellyer
Winter is phenomenal!! Never misses a beat, never forgets a face, and always makes sure her and her team educates their customers. We will continue to purchase with them, for all our furniture needs!
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September 2023 by Amy Gibson
Winter and her new trainee Tony were great. I came to look for a new refrigerator and found the perfect one. I wanted to see it plugged in before I finally decided to make the purchase and they went out of their way to find an outlet and a plug to plug it in. They're very polite and respectful. There was a delay during delivery due to an injury of an employee but Winter made sure everything was taken care of and again she made sure I was happy with everything! Great job guys! Definitely recommend visiting this store!
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September 2023 by Morgen McCarty
I cannot recommend visiting the China Grove - American Freight. We are new to the Mooresville area and needed a washer and dryer. The store manager, Winter (yes, like the season) is so unbelievably knowledgeable and does not miss a beat.. not one detail. Things I didn’t even think to ask, she mentioned or asked of me. And, while she was helping us look for the best fit for our home, she was also training a new hire, Maria. She was so kind and attentive to Maria, and made sure to explain each process. Maria is sure to be set up for success! Maria helped to check us out and set up delivery/install. We were in and out in under an hour. Talk about prompt customer service!! Thanks a million to Winter & Maria!
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July 2023 by Jeremy Sawyer (StellarVII)
Excellent customer service experience! Unfortunately, the young lady who helped me and my mother is no longer a member of the team. However, the new assistant manager is helpful, knowledgeable, and cute as a button! She keeps it very well hidden but ask to see her Nintendo tattoo! Great prices and great customer service, of course. Tell them what you need, and they will do their best to accommodate you!
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July 2023 by Rebecca Franklin
Winter is the best. She will do all she has to make sure you are 100% happy. She really does care about her customers.Always so kind! I highly recommend Winter to help you found your furniture for your leader to help found cozy home furniture. I am happy with mine!!
