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August 2023 by Jessica S.
this pharmacy is terrible. very slow and the workers are always dreadful to deal with. they NEVER answer the phone either. don't know what they do all day.
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April 2023 by Haley B.
One of the worst CVS locations in existence. They had me wait almost 40 minutes for a vaccination appointment that I had made 2 days before only to tell me that all the doses they had expired the night before and they didn't have any on hand. Go literally anywhere else.
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July 2022 by Janaiah S.
We just went to the cvs the daisy dukes hairstyle lady with the blonde hair was rude !! And kept watching us the entire time like we are trying to steal !! Also we went to the self check out to avoid her rude miserable self and then once we paid she went around to see if we paid
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April 2022 by Katie G.
I have been to this CVS many times and wow are they're employees miserable and rude. They always want to argue over EVERYTHING. They wouldn't even let me exchange an item today, so I have to return it to then lose my 40% off coupon. And wouldn't apply the coupon to the item I was exact going it for, which was the same exact item but different size. So they lost a sale because I just had them return the item. They're miserable, there is no such thing as customer service in this store.
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January 2022 by Tammy R.
This is the worst Pharmacy ever. The employees do not know how to do there job. And customer service does not exist here. They cannot even fill a prescription right and I'm pretty sure there is employee theft going on up here. The pharmacist told me there was no on higher than him to speak to, which is a lie. Everyone has someone over them. They treat there customers with disrespect and instead of actually investigating claims they just lie to you. Very disappointed with this location. Something needs to be done because I'm not the only one that has problems with this Pharmacy and there employees.
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December 2021 by Tania Q.
One of the pharmacy lady was disrespectful and racist, i was trying to pick up my daughters medications and she just ignore me; until may husband talk to her with attitude!
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October 2021 by Lacey B.
My doctor submitted a prescription at this location per my request on Oct 17. On Oct 20, I received a notification from CVS via text message that they had placed a "special order" for my meds. On Oct 22, I received another text message from CVS requesting alternative medication from my doctor, which slightly triggered me because no one called me to tell me why they took it upon themselves to order alternative medicine. I called the pharmacy and waited about 15-20 minutes for someone to answer the phone. The person I spoke with was kind and advised it would be ready for pick up the following Monday. Today is Monday, November 1, and now I've received another text message that CVS is pending insurance approval for medicine that I've been using for over a year. I just called my doctor and had them switch to the Publix pharmacy. I don't understand what's going on at this CVS.
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August 2021 by Billy K.
DO NOT GO HERE. They we completely incompetent. I'll spare you the stories because you would think I was making up the absolute craziest scenarios possible. Nothing is every ready on time. Go ahead and call ahead to make sure the pharmacist knows you're on the way, wait in the drive thru line for 45 minutes and then be told it will be ready in an hour. They could really not give an actual s*** about you and make that obvious.
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May 2021 by B N.
The staff in the pharmacy are very unprofessional and rude. I actually think the Pharmacist makes an attempt at having common sense but the assistants do not. I have scripts that are on auto fill yet they never seem to have the medications in stock. Today when we went in to pick up a medication that should have been ready 3 days ago I was told (by the tall, skinny, mouthy pharmacy tech with brown hair and flower tattoos down her arms ) that there were over 20 people on this "popular" medication and they couldn't keep it in stock so I had to wait in line and maybe I could pick it up tomorrow but they had a wait list for other people who needed to get it before I could. Her attitude was dismissive and rude. I cannot just stop taking this medication, it requires a taper. This was not a responsible response. I've also had issues picking up my sons ADHD medication month after month and Ive finally had enough. Today I transferred the prescriptions for our entire family to the grocery store across the street and SURPRISE somehow they happened to have the medications in stock and were able to fill the script right away for me. They were also happy for the business. CVS isn't the only place in town anymore, there are 2 other pharmacy within a mile..... I highly recommend that you check out the grocery store that starts with a "P"..... they are open 7 days a week and have great customer service., They will help you transfer all your prescriptions and can help contact physicians offices too. CVS, get your management of this store under control! I won't be coming back here anymore......
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November 2020 by Chris D.
I cannot adequately express my loathing for this CVS location. I have NEVER managed to get a prescription filled at this location without running into some sort of problem. Here's a short list: 1. Get a call that the prescriptions are ready for pickup- arrive to be told that prescriptions are in fact not ready for pickup. 2. Arrive to pick up prescriptions. Arrive to be told that one medication has to be ordered and won't arrive for several days. No- can't transfer to another store/pharmacy. 3. Arrive and am told that my bill will be $832 because they don't have insurance on file, despite having already billed my insurance 3 days previous. 4. Arrive, receive prescriptions, charge card for same. Informed after the fact that they billed my old insurance, and will have to re-file and re-bill. Do yourself a favor and pick LITERALLY ANY OTHER pharmacy. Harris Teeter is available across the parking lot.
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October 2020 by Richard R.
This pharmacy is understaffed at all times and really think they are more important than the customer. If you call, forget it. My wife was on hold yesterday for 17 minutes and today I just hung up after 22. This is not due to COVID even though they would like you to think it is. In fact probably less prescriptions at this time. I most likely will switch to Harris teater pharmacy, at least you can grocery shop while they ignore you.
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July 2020 by Christy D.
They have a couple good employees. Some of the staff, especially at the Pharmacy is extremely rude to customers! Can you say DISGRUNTLED! Eye rolls, rudeness, scowls and being disrespected are common at this location. In fact, I expect it. I can't wait until Publix opens, I'll be moving my RX. We don't have many choices in this location right now.
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May 2020 by Gigi P.
Staff is Rude, followed my children around the store. They came to purchase snacks while I was next door in pet store. I called my daughter, she went to open her back purse to get her phone and staff following them around told them they can open it in the store. My kids paid for the item she didn't give them a receipt. My son put the money on the counter and she the clerk said that not how you give someone money. I met them as they were walking out and I went in the store to complain about the way they were treated. A paying customer is a customer regardless of age, race, or gender. Still awaiting a response from the corporate office about this store poor customer service.
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December 2019 by Lee R.
I go there often. The area is very busy with all of the new developments. I do not go there for chit chat. They are nice, they are respectful . You give them your script/send electronically. You pay them and then get the medicine. It's a pharmacy and they do a good job.
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June 2019 by Kevin P.
I reviewed this CVS 4 years ago shortly after their opening. I figure it's time to do another one. I still give them 5 stars. The area has grown substantially since 2015 which means more people are using this CVS. There have been times I've had to stand in line behind a couple of people. Only once did they not have enough to fill a prescription so they gave me enough for a couple of days and I went back. Big deal. They've hired new pharmacists and I've not had to speak to them, yet. The rest of the people have always been friendly and helpful to me. I won't use the drive through if I see more than 1 vehicle in line. I got behind someone who sat and waited for their prescription which was inconsiderate, so I went inside. When compared to other pharmacies located in town, this one by far is much better.