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November 2023 by Emily A.
I love this CVS location. The woman who works up front named Janice is always extremely nice and super helpful. A little bit of kindness goes a long way. She makes it an enjoyable shopping experience. Also, the women in the pharmacy are super nice too. To me, the energy of the staff is most important so in that respect, this location nails it.
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September 2023 by Yvonne K.
I usually get an attitude from the people in the pharmacy area. I've gotten. The wrong quality of my mess on several occasions. Today is Labor Day and I wasn't sure if the pharmacy would be open. The gate was down when I came in so I asked the woman up front. I asked the woman why no one was here yet if they were opening at 10. She gave me an attitude and said it's 9:49 and they can't clock in until 10 or they get written up and walked away while still talking to me. I am DONE with this place. I'm switching to Walgreens!
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August 2023 by Kimberly P.
I drove from Four Oaks to Clayton to pick up an antibiotic that Benson CVS had been waiting on since Monday (it is now Thursday), 25 minute drive when I arrived I was told it would be ready within the hour! Freaking ridiculous!!! Julia at the drive thru is a total B!!!
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May 2023 by Martina L.
I recently had a spinal fusion and was having difficulties getting my medications. Ryan, an exceptional worker in the pharmacy department, was able to see to it that I received my medications. He went above and beyond!! Thanks Ryan!
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October 2022 by Janice C.
My granddaughter went in to pick up my prescription and the prescription for herself. Due to her appearance which was mistakenly thought she was a LGBTQIA's person ( she is not but that should not matter) she was extremely mistreated by a Spanish and white lady at the counter. They proceeded to tell her that her medicine could not be transferred. At the same time another pharmacy representative was on the line on speaker phone having the medication transferred. The middle aged white lady proceeded to push the medication in a bag at her and refused to give her a receipt. The current date and time was on the medication of that time proof it was just transferred. Even if it was not possible you don't have to be rude and cause a customer to cry or be upset. She stated get your service elsewhere and don't come back here. I do not intend to use CVS again. I have used CVS for years ( not at the Clayton location) but will not ever use CVS again! Those two customer service representatives are rude and nasty.
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September 2022 by Dave Martin
Worst experience ever in a pharmacy. We have had three prescriptions filled here and not a one was done in a timely manor or without issues. This last one, I had to go back three times and even it wasn’t done. They only filled it once I got there. Communication is non existent. I got one message that my insurance wouldn’t cover one of the meds. I finally got ahold of someone on the phone after trying to call several times. I told them I know it’s not covered but I want it filled. Got there later that not night. Was told it wasn’t ready because they didn’t have it. That couldn’t have been checked on when calling me about the insurance. It wasn’t even ordered yet. Finally got my meds today and was given the excuse that they had 1000 orders. Not my problem, hire more people. Set better expectations for your customers. Under promise, over deliver. I understand it may not be the direct employees fault but then it falls on your managers or higher up. If I ran my company like this we would be out of business. I now know and understand why your google rating is a two stars. I am impressed it that high. I will not be a returning customer and find somewhere else that actually cares about their customers.
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July 2022 by S P.
If you could give 0 stars I would. The pharmacy is a complete joke. How do you get behind 3 days on filling prescriptions? Some people don't have 3 days to wait. The young lady that was on drive thru acted as if she was bothered that we inquired about our why our order wasn't ready. Definitely going to pick another CVS to go to moving forward.
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May 2022 by Francis Gomes
Went to pick up my prescription because i never got it through delivery. The pharmacist went out of his way to help me phil my blood pressure medication and got me out in 10 min. Second time i went for few otc medication for my wife. He also came out and helped me pick a few medication for cold and flu like systems. Thank you(pharmacist is of indian descendent)
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January 2022 by Leah Jean
Today was my third negative experience as far as customer service here. The second with the same employee-unfortunately I don’t remember her name, but the way I was spoken to, and then hung up on (she hung up on me the first time as well-I was assured by the very kind pharmacist that she would be spoken to, after I spoke with him the first time this happened) I was trying to figure out what was going on with my kiddo’s medicine that was supposed to have been delivered this morning (not her fault) but throughout our entire conversation she was condescending and dismissive of my concerns, and spoke to me as if I was stupid. When I’d finally had enough and got frustrated and let her know it-she hung up on me FOR THE SECOND F****** TIME. I work in customer service myself and usually as a bartender-and I get being short staffed and dealing with a lot of people being a**holes to you-but I’m not one of those a**holes, and I’m understanding-so I don’t expect to be treated this way by someone that has the customer service skills of a toenail, simply because I’m trying to understand why I haven’t gotten my kids antibiotic and need to know who I should speak to, to help me if I have issues like this again.
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January 2022 by Crow Huggins
Today was my third negative experience as far as customer service here. The second with the same employee-unfortunately I don’t remember her name, but the way I was spoken to, and then hung up on (she hung up on me the first time as well-I was assured by the very kind pharmacist that she would be spoken to, after I spoke with him the first time this happened) I was trying to figure out what was going on with my kiddo’s medicine that was supposed to have been delivered this morning (not her fault) but throughout our entire conversation she was condescending and dismissive of my concerns, and spoke to me as if I was stupid. When I’d finally had enough and got frustrated and let her know it-she hung up on me FOR THE SECOND F****** TIME. I work in customer service myself and usually as a bartender-and I get being short staffed and dealing with a lot of people being a**holes to you-but I’m not one of those a**holes, and I’m understanding-so I don’t expect to be treated this way by someone that has the customer service skills of a toenail, simply because I’m trying to understand why I haven’t gotten my kids antibiotic and need to know who I should speak to, to help me if I have issues like this again.
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October 2021 by Natalie S.
Extremely poorly-run pharmacy. Impossible to reach them by phone. Customer service is not a priority in any way, shape, or form.
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August 2021 by Mark P.
There were about 40 women behind the counter at the RX and it took me 20 minutes to get a simple antibiotic. I didn't realize you had to write a paper on why you're giving out this medicine but she was clicking her keyboard, I'm sure making editorial comments at the seething customer! I will never go to CVS ever again. Too many women with frustration and passive aggressive behavior behind the counter!!!
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July 2021 by Leah Jean
Was prescribed a medication that I needed tonight, but received no notification of it ever being ready, and it wasn’t showing up on the app, so I called to check on it, and literally had my phone on speakerphone and was on hold for over 45 min, I finally hung up bc I had another call. Didn’t get my medicine for tonight. Second crappy experience in 3 weeks- last time I was in the drive thru with my toddler, and the staff at the window disappeared for about 10 min, coming back to tell me they were trying to find my prescriptions that I’d been notified were ready, then she left again and didn’t come back for another 5 min-so 15 min spent waiting for meds that they misplaced, with an upset child screaming in the backseat..
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June 2021 by Candy W.
I I came in the store and masks are not required and I've had both of my vaccinations. When I checked out I received the most evil and unwelcoming look from an older woman named Katherine. She did not say hello she did not say one word to me and she basically threw the receipt in bag on the counter in a very rude way. Horrible customer service and whether you agree or not Katherine that people should have to wear a mask 24-7... it's not your place in customer service to treat customers that way for making the decision to not wear one when they have been vaccinated! End of story! I follow the science! I would not recommend coming to the store and I will never come in the store and give them my business again!
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December 2020 by Robin S.
I was extremely disappointed with the CVS Minute Clinic on HWY 70 in Clayton. I went there because they were the Veterans Administration (VA) contractor. I presented my VA credentials and received my vaccination so a few days later my wife went there as well a month later I was surprised to receive a bill for these shots stating our insurance did not cover these vaccinations. Additionally there were several problems: 1. They gave my wife the incorrect flu vaccine 2. We are both Medicare age in addition to my VA coverage so billing was incorrect. 3. They failed to send the immunization record to VA as per the contract I certainly will NOT trust them for a Covid test or vaccination!