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October 2023 by Rod W
Teller Rep Yassmen did a amazing job assisting me in a very difficult Fraud situation. She was very knowledgeable, extremely courteous and friendly, as well as outstanding customer service, and efficiency. I explain to her I went to your location in Brier Creek, NC. While I was at that location there were no customers. I waited five minutes to be assisted. Once I was seen the teller at that location called the 800 number and stated we BOTH had to wait an hour before either one of us can be assisted. The teller was very friendly. The teller stated I don’t mind calling back and waiting if you liked to wait with me. So I politely declined and searched another location. So the Clayton branch was the next best option due to my location at the time in Raleigh. So I arrived at the Clayton branch location and met Yessmen. She used a different type of teller technique, allowing us not to be on hold for over an hour and not have to call the customers service hotline. I was in and out of the Clayton branch within 12mins, while time was wasted at the brier creek branch over 10mins with no customers.Yassmen closed the fraud account. Opened my new account and printed out a debit card at that location. I left out a very important part. Clayton branch was very busy and still got me out faster than a location with no customers. The Briar Creek location did not have any customers and cannot print out debit cards same day they have to order them. They are considered a nontraditional bank. Make sure if you need a debit card, the same day find a traditional branch. This matter may need to be investigated to see about quality assurance of tellers software training, sense of urgency with customers and the expectation. I don’t know if Miss Yassmen is a part of the management leader ship team but I highly recommend her as well as I highly recommend the Clayton branch. However, I do reside in Raleigh and it is a 42 minute drive one way to that location I would like to say the Clayton branch, and Miss Yassmen did not disappoint. I would like to point out that maybe there are new tellers at the Brian Creek location which is understandable I just expect friendly customer service, as well as speed and accuracy. The process was just very very slow at the Briar Creek location but they took a change in the near future with ongoing training, practice, as well as role-playing, I hope you receive this review and it’s entirety as a positive and not a negative. It’s an opportunity for improvement and most importantly you are aware.
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August 2023 by Amy Miller
The ATM seems to be down more often than not recently. I tend to use it to make deposits and it’s an inconvenience when it is down as the next closest pnc atm with deposit is the sheetz on 70 in garner.
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July 2023 by Nicholas Harris
Been here twice, supposed to change my address didn’t. Then got new card and they didn’t give me pin. I called to get it sent and they can’t because they never changed my address lol PNC is a joke and this branch is the worst. Changing banks, would advise no one to bank with PNC
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November 2022 by Jeff Jones (JJ)
Friendly staff; decent hours.
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February 2022 by Malcolm Bell
Horrible customer service. Appointment system doesn't work properly, set an appointment only to arrive and the person was at another branch.
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November 2020 by Kristina Wells
I love this bank and this branch. James runs a nice bank and his support staff is amazing
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May 2019 by Honest Review
Lady puts me on hold for 10 minutes and never comes back. K.
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March 2019 by Philip Wilkins
The staff at this particular location are wonderful
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February 2019 by Gloria Guillen
I have always thought that SECU had the best rates and not only did PNC rates are better there is also a no pressure loan approval right from the comfort of your bed. Customer service was amazing, the cleanness, brightness, glass every where and not so many pictures on walls and desk had me feeling free. I really enjoyed banking with PNC 💖
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December 2017 by Tara Wells
Love this bank. Never had any major issues with my account, everyone is so nice and helpful at this location too. I went to Spain and had fraudulent activity in my account. PNC IMMEDIATELY refunded the money when I said certain charges were fraud, without even knowing if they were, and caught the person who stole my information. Will be banking with them for a long time.
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November 2017 by bear ptb
Laverne and Deb are great... Friendly, personable, funny and professional when it comes down to business. Don't remember the managers name but he's always been extremely helpful. Highly recommend!
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March 2017 by Louis Burton
They have awesome people there!
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February 2017 by Emmanuel d'Hautefeuille
I just love it. Opened an account 2 years ago. Staff is very friendly and available, I never have to wait in line more than 2 to 3 minutes. Their reward program is very good too, I make about $80 a month off of it.
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December 2016 by James Cornaye
Best bank I ever had, no problem ever when I entered my money into the bank, and overall.
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November 2016 by Dave Allison
Have been in credit unions for 40 years, so maybe this is normal big bank - I went to open an account and a safety deposit box. I had all the information and cash to deposit - the person took over 1 1/2 hours to do the paperwork, mistakes all along the way. Finally got my keys and account, went home, got a phone call - they needed my keys back as the vault box , which I never saw yet, needed my key to place it in the vault. Then they had my name wrong on the account. wow, disappointing.
