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November 2023 by James Rodgers
I've probably recognized more companies on Google for good service and try to avoid a negative rating but as a 25 year native of Clayton I don't think I've ever had an experience like I had with any company in Clayton that I just had tonight at 6:00 pm with American Self Storage. I was denied access to my own unit even after I told the manager that I'm flying out of town to Denver in the morning! I would completely understand if I had missed a payment... Nope! I've paid on time auto draft for probably 7-10 years. I can show you the receipts...the manager stated she had emailed me the new terms for me to sign three months ago. Folks, I get 200 spam emails daily... and my business pays for my storage so I don't even look at the emails, but I do know it's paid in full each month. I'd recommend going somewhere else because if you are in a bind you might be told... sorry you cannot get to your stuff until you sign their latest change in the contract. I work in the medical device business and it's not like I needed a pair of socks! Don't worry! I'll be closing this unit when I get back from my business travels, I cannot risk this again.
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August 2023 by Sarah Jenkins
Extremely professional and efficient! We have had a great experience so far.
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August 2023 by Susan Kelly
Excellent service. Great price and was very helpful service by phone. Susan Kelly
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June 2023 by Jared Wilson
Very quick move in, affordableJennifer was amazing, she made everything easy and simple. She is very respectful, and really niceIf you’re looking for somewhere to keep your stuff, I highly recommend American storage.Side note: the facility is very clean, very tall fence, lots of cameras, and the gate works really good. Makes me feel good knowing they take care of their place and care about the security of the units
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June 2023 by Sean Nagowski
Very informative and easy to speak with over the phone. Happy to be a customer!
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April 2023 by lori blaney
I have rented 3 times now. Always very easy, The units are nice, they come with keys. Staff very friendly and helpful. Rates are reasonable.
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April 2023 by Alex Wickwar
Thanks so much for the easy rental process and getting a lease set up same day! Took less than 10 mins and the Kerri was very helpful. Highly recommend, great rates for parking spaces.
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March 2023 by Sonya Baker
Taeshia was an amazing help and got me set up with my boat parking over the phone in just a few minutes. She was very professional & courteous & walked me through everything I needed in less than 5 minutes. 10/10 customer service!!
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December 2022 by Julie Stewart
Very nice person to deal with. Made me feel appreciated.
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December 2022 by Nikki
Both managers were knowledgeable and professional.
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October 2022 by Linda Badger
Our experience was fantastic! Avery was very professional, courteous, and very thorough in explaining the policies and procedures expected from the prospective clients! After having visited other companies, it was because of Avery that we agreed to rent from you! He exceeded our expectations! I’m sure he is a valuable asset to your company! Thank You
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September 2022 by Thomas Brownlie
Avery the gentleman who answered and assisted me was extremely helpful and and polite and made the process fast and easy.The facility is beautiful, very well kept, and we’ll located for ease of entrance and exit. The process could not have been easier. The rental unit was clean and extremely well kept. I was provided with a high quality lock and two keys on a keychain. That was a first for any storage space I ever rented. There was no upfront security deposit and no voluminous contract! Everything was simple and professional. Lastly the price was surprising reasonable. You can’t do better than this storage facility.
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August 2022 by Cheryl P.
American Self Storage at Powhatan Road is awesome! They are caring and friendly, found us the storage units that we needed in a timely manner and communicate very well with us. Taeshia is the manager there and she has been very helpful and friendly. I’d recommend this storage facility to everyone!
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August 2022 by Linda
Everything was great went smooth and would recommend others thanks again linda
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July 2022 by dbeach Beaech
Top notch — Booked the unit with Melissa and was promptly followed up by a text from Taeshia, a unit manager within minutes. Incredibly responsive staff and extremely clean facilities!
