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October 2023 by Anastasia Lloyd
Shampoo and condition took literally 1 minute then had 3 sprays of a product put in my hair followed by a rough blowdry where the brush was scratching my face over and over. Left with a uneven haircut, dry frizzy hair that will now need a deep condition treatment and a face full of tears.
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August 2023 by Amy Sines
Jessica is amazing! She did a great job on my 11 year old sons hair and made him feel comfortable. Highly recommended! Thank you Jessica! ?Service: Kids' cuts
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August 2023 by Teri Armstrong
I can't say enough good things about Twisted River Hair Studio. The owner is a beautiful person, on the inside and out. She does amazing work and really listens to what you want.Services: Haircut
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November 2022 by Candace Nicole
I called two weeks ago and left a voicemail and never got a call back. I'm new to the area and looking for a new hairdresser. After reading the Bios of the different stylist on the website I mentioned in my voicemail that Kyla may be a good fit but I also said that I was open to other stylists as well. Days later I get a text from Kyla and I told her I needed a full foil and highlights. I got no response from her. I called back to the salon several times during business hours to book with someone else and no one seems to pick up the phone. Reviews are so good yet I can't even get anyone to pick up the phone, return my call or even show good customer service skills. I mean WOW!
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November 2022 by Connie Daly
I was surprised that when I called two or three times and received no call back. I mentioned the stylist I would like to try and ask for them to call back. No one ever returned my call. I then individually emailed the stylist per the website and no one emailed me back. I know that people are busy. But this not only made me feel like it was poor customer service but that you certainly have enough customers that you don’t need to even talk to me. The problem is word of mouth travels faster when people are treated so poorly. I’m new here and wanted to stay local with my new hair salon but I’ll find someone else.
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November 2022 by Candy W.
I called two weeks ago and left a voicemail and never got a call back. I'm new to the area and looking for a new hairdresser. After reading the Bios of the different stylist on the website I mentioned in my voicemail that Kyla may be a good fit but I also said that I was open to other stylists as well. Days later I get a text from Kyla and I told her I needed a full foil and highlights. I got no response from her. I called back to the salon several other times during business hours to book with someone else and no one seems to pick up the phone. I can't even get anyone to pick up the phone, return my call or even show good customer service skills. I mean WOW! And I see i'm not alone on here. So many other reviews of people who experienced the same treatment. They are so rude and unprofessional! Please Don't text new clients.. Thats not okay on so many levels. Call them! It's people like us who keep you in business and I will be taking mine elsewhere!
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October 2022 by Carol C.
It is with some regret that I am taking my business elsewhere. After working with Kyla since prior to the pandemic, she is AGAIN choosing not to reply to my emails. I would have fired her before for her lack of considerate customer service, but I really enjoyed her services. After looking at the other Yelp reviews for Twisted River about communication, I'm not sure how this place is still in business. Kelly Pulley (owner), I highly recommend that you pay attention to these reviews. If you can't get new customers because your employees aren't recruiting new clients and your employees can't retain their clients due to poor communication and customer service skills, you won't retain a client base for very long.
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September 2022 by Fran Workinger
Lori listened to what I wanted . She did a great job love the cut . Best hair cut I have had in years. Everyone there was very nice. Great experience!
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August 2022 by J P
Kim Strickland is absolutely the BEST!!! She does my hair and both of my daughters . For me, blonde to brunette and back and forth amazingly. My daughter is 17 and received blonde highlights today and has super thick, long hair. She just raves about how awesome Kim is! We wouldn’t go to anyone else!
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August 2022 by Lasey G.
I waited and waited to get an appointment with them. I emailed and it took about a week to respond. Then I finally got a text from a stylist asking my availability and then never responded.
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August 2022 by Elle D.
I called and requested an appointment with Victoria. I was informed she would call me back if she had availability and if not she would refer me to someone else within the salon. I NEVER RECEIVED A PHONE CALL BACK! Completely rude and unprofessional. If you can't trust that they will call you back, not sure I would trust them with my hair! I guess they don't need my business! I'll gladly take it elsewhere.
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May 2022 by Brande Bordeaux
Great place! Searched for a very long time for the perfect hairdresser and found Kim Strickland. She was recommended to me by friends after a really bad experience from another salon. Long story short my hair was fried and pink and Kim fixed it. My hair has never looked and felt as good as it does now thanks to her. So if you are looking for the BEST hairdresser around look no further Kim Strickland is your hairs new best friend! ?Services: Haircut
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May 2022 by taylor d
So so happy I switched to this salon! I always feel confident when I walk away from Kim Strickland’s chair. She does my highlights so well, I’m always complimented on my hair when I leave! We have great conversations and I really enjoy my time there with her. I also really appreciate Kim for always listening to me when I want to try something new or only want a certain amount cut off. I highly recommend her!
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May 2022 by Jessie P
Kim Strickland is absolutely the BEST!!! She does my hair and both of my daughters . For me, blonde to brunette and back and forth amazingly. My daughter is 17 and received blonde highlights today and has super thick, long hair. She just raves about how awesome Kim is! We wouldn’t go to anyone else!
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May 2022 by Caroline Diehl
My hairstylist retired recently, and for the first time in over twenty years I found myself looking for someone new! A few friends of mine go to Twisted River, so I decided to give them a try. I have very thick and long hair but that was no challenge for Lauri. Lauri did highlights, toner, and cut my hair. I was nervous, but she did a great job! My husband even commented on how good my hair looked! The salon is nice and clean, and everyone was very nice. The price was also great. If you're looking for someone local to Clayton, I recommend Twisted River and Laurie!!Services: Hairstyling
